Could you play a role in helping migrants and refugees feel welcome and integrated into Australian society?
Perhaps you work in a social service setting or a community group where these skills would benefit your professional development. If so, the Certificate of Migrant and Refugee Support is an online program that will provide you with the knowledge and skills required to work with and for refugees within an ethical, social, political and economic context.
This online course will enable you to work directly or indirectly with forced migrants, who are defined as people with Refugee or Special Humanitarian visas, those granted refugee status in Australia, business and skilled migrants whose prime motivation for leaving their country was to escape violence and/or persecution, and the immediate family members these groups.
On completion of this course, you will be qualified and feel confident to support new arrivals to Australia, helping them adjust to a new culture and society. The course competencies will involve the development, monitoring and provision of support and services in a range of areas including but not limited to settlement, accommodation, counselling, financial advice, family services, youth work, income support, education, health care and crisis intervention.
Course Structure
Unit 1 - Work with forced migrants
- Develop rapport
- Cultural sensitivities
- Communication techniques
- Ethnicity, religion, class and gender
- Victims of persecution
- Traumatised refugees
- Use interpreter services
- Settlement plan
- International protection
- On and offshore components
- Resettlement trends
- Migrations programs
- Service requirements
- Learning program requirements
- Funded projects
- Settlement milestones
- Family support issues
- Risk management
- Iceberg Analogy
- Recognising trauma
- Loss and grief support
- Discrimination
- Advocacy
- Referrals to other services
- Plan evaluation
- Monitor stress emotions
- Improved service provision
Unit 2 - Undertake bicultural work with forced migrants in Australia
- Australian management processes
- Law and ethics
- Cultural diversity
- Workplace standards
- Women in management roles
- Meetings and training
- Conflict and grievances
- Advocacy
- Cultural protocols
- Organisational goals
- Roles and responsibilities
- Professional development
- Operational issues
- Signs and symptoms of trauma
- Specialist support
- Referral processes
- Vicarious trauma (VT)
- Counselling services
- Torture and trauma services
- Service improvements
- Stress management
Study Hours
Estimated duration 30 Hours
Course Delivery and Start
Start anytime, self-paced and 100% Online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
It was a very good experience with a lot of benefits for me and for my future career
G, Najjar, Modbury North, SA | Certificate of Migrant and Refugee Support
The overall course content and outlay is good and of high quality with ample everyday common references cited whenever relevant, to further explain various case scenarios. I strongly recommend undergoing this course as a definite necessity for the typical social worker , nurses and various cadres of allied and public health workers.
H. Ugo, Berwick, VIC | Certificate of Migrant and Refugee Support
It is a comprehensive course that covers many areas that I need as a worker in the settlement service.
W. Lam, Hong Kong | Certificate of Migrant and Refugee Support
I had the best experience with the Tutor checking if I’m doing fine and need assistance.
This at times, gave me energy to continue and one time I thought I had completed all units.
Best Experience
S. Kakinda, Melbourne, VIC | Certificate of Migrant and Refugee Support
Graduation
A Certificate of Attainment and Statement of Results will be issued upon successful completion of this course.
How to Enrol
Enrol Online: Click Add to Cart/View Cart on the course page.
Enrol via Live Chat (Business Hours)
Enrol via Telephone 1300 76 2221 (Business Hours)
Enrol via Purchase Order/Tax Invoice
Enrolling Multiple Staff?
To enrol multiple staff, please complete the Employer Enrolment Form. We’ll be in touch within 60 minutes during business hours!
Payment Options
Visa, Mastercard, BPAY and Direct Deposit.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
Professional Development For:
- Migration Agents
- Community Service Workers
- Crisis Care Workers
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