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Terms and Conditions

By submitting an enrolment form and paying the Course Fees, or deposit (where applicable), the participant agrees to the below Terms and Conditions of Enrolment.

Terms and Conditions are subject to change.

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Enrolment Agreement

  1. By accepting these terms the participant agrees to pay the Course fees (including GST) for the Course using the payment method selected on the enrolment form.
  2. The participant accepts that he/she is required to pay the full amount of the Course fees even if he/she does not complete the Course.
  3. If the participant is under 18, the parent/guardian is responsible for the payment of the Course Fees.
  4. The duration of the Course is stated in the AOC Course Description and/or advised at time of enrolment.
  5. Course commencement is the date upon which we receive your course fees in full, or your deposit (for direct debit payment arrangements).
  6. Participants are unable to graduate from their course until course fees have been paid in full.
  7. The participant has read the FAQs.

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Course Enrolment

  1. Course enrolment is complete when the participant has been issued a username and password for online course access/or sent course materials via another method;
  2. Course duration is effective from the date elearning access/access to materials is granted; and
  3. Course commencement is effective from the date elearning access/access to materials is granted.
  4. Special offer coupon codes cannot be added to an enrolment retrospectively and must be added at the time of enrolment.

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Course Materials, Access and Assessment

  1. Course Materials are supplied in an online environment, unless otherwise stated in the course description, and are available for viewing online and may not be downloaded;
  2. The content of the online Course Materials, including copyright and all other such intellectual property rights contained therein, remain the property of AOC. You may not reproduce any part of the online Course Materials without the prior written consent of AOC;
  3. Course materials and course content are subject to change;
  4. Course materials are provided online via our Learning Management System (LMS) 24/7 or via alternative means. The eLearning site may occasionally be unavailable during scheduled maintenance. In the event that our elearning system becomes unavailable, course materials will be provided by another mode of delivery;
  5. Unit/subject codes located within our elearning system are for internal purposes only and do not appear on graduate certificates and/or unit/subject transcripts.
  6. Optional printed materials are available for most courses/units within Australia only. Charges apply;
  7. Independent research beyond the course materials may be required to complete the assessment;
  8. All assessment must be submitted online via the elearning system;
  9. Elearning access may be suspended after six (6) months of inactivity; and
  10. Unlimited enrolment/access is provided until the date of graduation, as long as course fees have been paid in full.

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Direct Debit Payment Plan Policy

Direct Debit Policy

  1. Term

1.1 The Student agrees that the Contract becomes binding on the date that AOC accepts the Student’s completed Direct Debit Payment Plan Application (Commencement Date).

1.2 Unless terminated earlier in accordance with this Contract, the Contract will terminate on the date that is shown as the ‘Final Payment Date’ in the Direct Debit Payment Plan Application.

1.3 The period commencing on the Commencement Date and ending on the date referred to in clause 1.2 is the Term.

  1. Deposit

2.1 A deposit amount is payable to AOC by the Student on the Commencement Date as per the selected course description.

2.2 The Total Amount is reduced by the amount of the deposit.

  1. Payments and Fees

3.1 The Student will make payment to AOC of the Total Amount in accordance with the Direct Debit Payment Plan Application.

3.2 To facilitate payments under clause 3.1, AOC may debit the Student’s nominated bank account in accordance with Ezidebit’s Direct Debit Payment Plan Application Terms and Conditions.

3.3 Transaction fees are payable as per the Ezidebit Direct Debit Payment Plan Contract.

  1. Deferring a Payment

AOC may, at its sole discretion, defer payments under clause 5.1 to another date if a request is received from the Student at least 48 hours before the due date for payment.

  1. Altering Payment Plan

5.1 The Student may apply to AOC in writing to alter the date on which the direct debit occurs; or

5.1.2 to include additional fees in the payment plan.

5.2 AOC may, at its sole discretion, make the requested change.

5.3 Any changes made under clause 6.1 will not affect the total amount the Student would otherwise have paid over the Term.

  1. Cancellation of Payments

6.1 The Student may cancel the Direct Debit Bank Account Request by written notice to AOC. Cancellation of the authority to debit the Student’s account will not terminate this Contract or affect the Student’s liability to make the payments.

6.2 If the Student cancels the authority to debit the Student’s account under clause 7.1, then the Total Amount will become immediately due and payable by the Student.

  1. Dishonoured Payments

7.1 Where the Student’s direct debit payment is dishonoured, AOC will attempt to effect the direct debit on each of the following 2 consecutive days after the missed due date.

7.2 AOC will not be responsible for any fees the Student incurs from their bank due to dishonoured payments.

7.3 Where a direct debit payment is declined, course access will be suspended until the arrears are paid in full.

7.4 A maximum of three (3) declined payments will be permitted. After the third declined payment, the direct debit payment plan will be suspended and full payment of the outstanding balance will be required.

  1. Reporting Agencies

Upon default by the Student in regard to any obligation under this Contract and failure to remedy the default after notification by AOC, the Student authorises AOC to notify any debt collection or credit reporting agency of the default. Failure to pay any outstanding amount may result in an unpaid listing on the Student’s Credit file.

  1. Termination by AOC

9.1 If the Student, fails to pay when due 3 or more consecutive payments, or if AOC forms the view, based on past payment performance, that the Student will not comply with the Contract in the future, then AOC may terminate the Contract by notice in writing to the Student.

9.2 If AOC terminates the Contract in accordance with clause 9.1 then the Total Amount will become immediately due and payable by the Student.

  1. Privacy

A Student’s ‘personal information’ (as that term is defined in the Privacy Act 1988 (Cth)) will only be used by AOC to provide you with the services contemplated by this Contract. AOC’s Privacy Statement is to be found on its website:

  1. Liability

Where the Direct Debit Payment Plan Application was signed by a Guarantor because the Student is under the age of 18 years, the Guarantor will be jointly and severally liable with the Student for the Total Amount.

  1. Limitation of Liability

To the extent permitted by law, AOC hereby excludes any liability to the Student in contract, tort, statute or in any other way for any injury, damage or loss of any kind whatsoever (including, without limitation, any liability for direct, indirect, special or consequential loss or damage), sustained by the Student or any other person, or for any costs, charges or expenses incurred by the Student, arising from or in connection with this Contract and any act or omission of AOC.

To the extent permitted by law, the Student indemnifies and keeps indemnified AOC for any loss and damage suffered by AOC by or as a consequence of this Contract.

  1. Variation

Except as otherwise stated in this Contract, this Contract may only be varied by AOC giving at least 14 days notice to the Student of the changes including, if applicable, the new amount, new frequency and next debit date.

  1. Entire Agreement

14.1 This Contract, the Direct Debit Payment Plan Application and any agreement entered into between the Student and AOC constitute the entire agreement, understanding and arrangement (express and implied) between the Student and AOC and supersedes and cancels any contract, deed, arrangement, related condition, collateral arrangement, condition, warranty, indemnity or representation imposed, given or made by a party (or an agent of a party) prior to entering into this Contract.

  1. Business Day

When a direct debit payment falls on a weekend or public holiday the debit will be initiated on the next business day.

  1. Issuance of Certificates. Certificates will be issued upon completion of the direct debit payment plan and fees are paid in full.
  2. Payment Plan Availability. Payment plans are available for select programs only.

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Course Withdrawal and Refunds

Refunds and Course Withdrawal

Australian Online Courses does not provide refunds if you change your mind or choose the wrong service/product. If you wish to withdraw from your course, you are able to transfer into another course free of charge within 7 days of enrolment commencement or receive a credit voucher less a $200.00 Administration Fee. See Course Transfer Policy.

Should AOC cancel a course for any reason, students enrolled at the time AOC announces the cancellation will be entitled to a full refund, and this will incur no administrative charges or penalties.

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AOC Credit Voucher/Coupon Code Policy

All credit vouchers/discount coupons have the following conditions of use:

  1. Not redeemable for cash;
  2. Valid for one (1) use only;
  3. Coupon codes cannot be added retroactively; coupon codes must be used at the checkout;
  4. Coupons/vouchers cannot be used in conjunction with other coupons/credit vouchers;
  5. Coupons/vouchers cannot be used to order printed materials; and
  6. Coupon code can only be used in the time frame specified in the special offer.

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Course Transfer Policy

If you wish to transfer into another program, you may do so within 7 days of your commencement date free of charge. The following conditions apply:

  1. Transfer must take place within the first 7 days since course commencement;
  2. Participants can transfer into a course of the same level and fee value. If the program you are transferring into is of a lesser value, a credit voucher will be issued. If the program you are transferring into is of a higher value, the difference in value will be payable.
  3. Transfers that occur after 7 days and within 21 days will incur a $200.00 Administration Fee. A credit voucher will be issued to the value of total course fees paid less the Administration Fee.
  4. Participants will not be eligible for a course transfer after 21 days;
  5. Only one (1) transfer is available;
  6. No further discounts will apply to the course transferred into; and
  7. No work/assessment has been saved or submitted.

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Confidentiality and Privacy Policy

We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.
We will only disclose information that we have about you:

  1. to the extent specifically required by law; or
  2. for the purposes of this agreement (including disclosing information in connection with any query or claim)
  3. information provided by you is considered confidential and will not be divulged to any third party, nor will it be sold.

Upon enrolment into the course, we may use the content from your emails in our marketing materials and on our website testimonials page, as well as send you a monthly newsletter. Your identity will never be revealed, however we will use your initials and your City. Please be assured that we respect your privacy and only comments related to course outcomes and student experiences will be mentioned.

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AOC Code of Practice

AOC has responsibilities to you as a student to provide you with a quality of service that will assist you as much as possible in attaining your professional development certificate. We undertake to abide by all our policies and procedures.

AOC agrees to:

  1. Provide a tax invoice;
  2. Provide login details to access the online Course Materials (or alternative access) and mark assessments and provide feedback where applicable on submitted assessment tasks;
  3. Provide unlimited tutor support via email throughout the enrolment;
  4. Issue a Certificate upon satisfactory completion of the course (if applicable). We will provide clients with the results of their assessment within 7-14 days of assessment submission/completion. Certificates (hard copy) will be issued within 7 days after marketing a students’ final assessment. International students will receive an electronic copy of their certificate only.

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Student Obligations

Students with AOC are required to:

  1. Ensure that all the information provided to AOC is accurate;
  2. Notify AOC of any contact changes (email, telephone, address etc.);
  3. Advise AOC of any difficulties or problems they may experience with AOC staff, procedures or training;
  4. Achieve satisfactory progress with their studies through participation and completion of assessments. Students are able to submit an assignment for marking three (3) times. If a student fails to attain a Competency Achieved/Pass grade upon the third attempt, re-enrolment into the unit will be required – charges will apply; and
  5. NOT submit or claim as their own, work derived from other source or work completed by another person. Students found copying and pasting content directly from the Internet will be in breach of these terms and conditions and enrolment in the unit will be cancelled. Re-enrolment into the unit will be required – charges will apply.
  6. In your interaction with administrative staff, learning consultants and tutor support (including, but not limited to telephone calls, emails and instant chats) you agree to conduct yourself civilly and respectfully at all times. As a customer or student of Australian Online Courses, you agree that you shall not, under any circumstances, use abusive language or harass staff. Australian Online Courses reserves the right to determine, at its sole discretion, what constitutes abusive language and harassment, and where that has occurred; and may, partially or completely, deny service to any infringing party.

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