Certificate of Logistics and Supply Chain Management

Unit 1 – Develop a transport and logistics business plan

• Situational and market analysis
• Core focus – what do we do?
• Operating environment
• PEST analysis
• Porter’s diamond
• Porters five forces
• Target market
• Factor and cluster analysis
• Data collection
• Quantitative analysis
• Unique selling position (USP)
• Marketing plan
• Potential opportunities or threats
• Competitor analysis
• Product analysis
• Product mix (full list of products)
• Product volumes
• Product pricing
• Marketing strategies
• Organisational operations
• Business trends
• Re-tooling
• Technology developments
• Operational adjustment costs
• Planning and forecasting
• Cost reduction measures
• Contingency plans
• Benchmark goals
• Communicating strategy
• Profit and loss projections
• Variable and fixed costs
• Contribution margin
• Business goals and objectives
• Action plan
• Performance measurement system
• Transport and logistics plan
• Marketing strategies
• SMART goals
• Ansoff’s matrix
• Monitor profit expectations
• Monitor productivity standards

Unit 2 – Manage a supply chain

• Strategic supply chain management
• Customers, suppliers and logistics
• Roles and responsibilities
• Technology and software
• Technology-driven SCM
• Cloud computing
• Labour management systems
• Procurement policy and procedure
• Business terms and conditions
• Business processes redesign
• Support implementation of strategy
• Manage supply chain
• Communication
• Sales and payments
• Importing and exporting legislations
• International standards
• Contract laws
• Supply chain management risk
• Supply chain culture
• Products and services
• Changing needs of customers
• Adjustment requirements
• Improve supply chain effectiveness
• Demand chain management model
• Performance monitoring approaches
• Business data and reports
• Shipping and tracking
• Big data analytics
• Electronic data interchange (EDI)
• Feedback and evaluation
• Continuous improvement
• Supplier engagement plan (SEP)

Unit 3 – Manage a transport and logistics business

• Manage a transport and logistics business
• Customer feedback
• Complaints and responses
• PDCA cycle
• Transformational change
• Target potential customers
• Business unit objectives
• Key performance indicators
• Contingency plans
• Risk assessment matrix / nomogram
• Hazard tools and processes
• Business planning operations
• Market competitors
• SWOT analysis
• Customer needs
• Business objectives
• Financial flows
• Cash flow projection
• Determine job profiles
• Training needs analysis (TNA)
• External and internal training
• Self-paced learning
• Simulated work setting
• Technology-based programs
• HR and recruitment
• Business unit performance
• Assess profit/productivity
• Profit expectations
• Productivity standards
• Purchasing
• Leasing
• Stakeholder needs
• Profit and loss reports
• Financial cost analysis
• The Problem-Solving Model
• Regulations and legislation
• Biosecurity legislation

Unit 4 – Manage suppliers

• Evaluate supplier services
• Existing suppliers
• Alternate suppliers
• Supplier survey forms
• Terms and conditions
• Co-operative relationships
• Law and Ethics
• Quality of goods and services
• Receiving and inspecting goods
• Non-compliance
• Resolving problems
• Contingency plans
• Supplier auditing
• Negotiating with suppliers
• Risk management
• Market factors that affect supply
• Routine supply problems
• Corrective action with suppliers
• Disagreements with suppliers
• Amendments to agreements
• Supplier performance reviews
• KPI’s
• Selecting offers

Unit 5 – Implement and monitor transport logistics

• Mobilise resources
• Operational schedule requirements
• Resource levelling
• Regulatory requirements
• Insurance requirements
• Law and Ethics
• Resource allocation
• Facilities, personnel and equipment
• Intermodal transport terminals
• Bulk goods
• General cargo
• Containers
• Security procedures
• Security seals
• Tamper-proof packing
• Internal theft
• Vendor theft
• Suspicious cargo or goods
• Loading and unloading operations
• Mechanical handling aids
• Securing a load
• Tie-down lashing
• Consignment tracking systems
• Barcodes or Q codes
• Employee performance standards
• Performance appraisals
• Contingency plans
• Schedule disruptions
• Accidents or issues
• Changing operational schedules

Unit 6 – Develop and maintain operational procedures for transport and logistics enterprises

• Operational plans/procedures
• Project scope management
• International maritime goods code
• Dangerous goods by road and rail
• IATA dangerous goods by air
• License requirements
• Quarantine requirements
• Import quarantine requirements
• Health and safety legislation
• Environmental protection legislation
• Regulations and legislation
• Document and verify procedures
• Trial new procedures
• PDCA cycle
• Change processes
• Performance indicators
• Developing KPI’s
• Risks
• Training and induction
• Coaching
• Monitor performance
• Progress vs productivity
• Effectiveness against performance indicators
• SWOT analysis
• Opportunities and threats
• Making change work
• Communication styles
• Records and reports

Unit 7 – Manage export logistics

• Export logistics
• Plan efficient export logistics
• Safety data sheet (SDS)
• Classes of dangerous goods
• Marine orders
• International maritime dangerous goods codes
• Road and rail transport codes
• Transport license
• Permit requirements
• Export quarantine requirements
• Environmental protection legislation
• Workplace relations regulation
• Consignment loads
• Customer instructions
• Quality customer service
• Customer loyalty
• Capacity of transport modes
• Intermodal transportation
• Multimodal transportation
• Weighing up cost versus time
• Company objectives
• Urgent orders
• Equipment and technology
• Efficient and effective delivery
• Types and compatibility of load
• Bond and customs requirements
• Fatigue management
• Operational deficiencies
• Workplace process flow
• Outsourcing components of operation
• Contingency management strategy
• Resource and infrastructure support
• Continuous improvement
• Local and overseas transport modes
• Establish times and routes
• Planning and scheduling movements
• Contingency planning
• Operational schedules
• Input output process
• Recruitment and selection
• Achieving buy-in
• Employee training / support
• Tracking procedures
• Terminal operating systems
• Customer purchase order
• Packaging and labelling
• Save and store schedule
• Non-compliance
• Australian Border Force (ABF)
• Regulations and legislation
• DIBP client registration
• EXDOC exporter registration
• Import declaration forms (N10)
• Export declaration form
• Export control manual
• Compliance audit
• Law and Ethics

Unit 8 – Manage facility and inventory requirements

• Space requirements
• Storage needs
• Storing dangerous goods
• Storage systems
• Block stacking
• Small item storage
• Volume and weight requirements
• Safety and security requirements
• Hazard identification
• Hazard assessment
• Manager / supervisor role
• Checklists
• Risk assessment nomogram
• Security program and procedures
• Storage handling security
• Incident /emergency procedures
• Fire prevention systems
• First aid facilities
• Evacuation plan
• Documentation systems
• Recording stock location
• Receival and dispatch
• Effective communication
• Design storage zone
• Space requirements
• Equipment operation
• Double deep racking
• Drive in racking
• Maintenance and cleaning areas
• Facility utilisation
• Optimum function
• SWOT analysis
• KPI’s
• Quality circles
• Ergonomic compliance
• Legislation
• Code of practice
• Safe lifting practices
• Product damage and stock losses
• Reporting
• Stock to sales ratio
• Return on investment
• Economic order quantity