A company’s greatest asset is its staff. The role of employee and industrial relations is to advise employees and employers on how to work together effectively.
The Certificate of Employee and Industrial Relations is an online professional development program that will provide you with the skills and knowledge required to manage employee and industrial relations matters in an organisation.
Throughout the course you will use a range of specialised technical and managerial techniques to plan, carry out and evaluate your own work and/or the work of a team.
This professional development course will take you through planning and policy development for employee relations as well as negotiation, conflict management, dispute resolution and managing industrial relations.
You will also learn how to respond to industrial conflict and grievances, with a well-established, sound theoretical knowledge base in human resources management and industrial relations.
Course Structure
Unit 1 - Support employee and industrial relations
- Employee access to organisational policies and procedures
- Workplace relations
- Employment and industrial legislation
- State and territory acts
- Agreements
- Workplace relations policies and procedures
- Specialist information
- Supporting the implementation of agreements, policies and procedures
- Communicating ER and IR procedures
- Terms and conditions of employment
- Support for simple IR disputes
- Support to relevant stake holders
- Record and maintain relevant documents
- Identify and solve grievances before they escalate
- Formal versus informal processes
- Simple ER conflicts
- Negotiation strategies
- Provide support to resolve simple ER conflicts
- Maintain relevant documents
- Grievance register and employment records
- Identify issues in ERR and IR processes
- Performance gaps
- Workplace relations objectives
- Methods and tools
- Continuous improvement activities
- Sharing continuous improvement documentation
- Features of grievance resolution policy and procedures
- Relevant legislation, codes of practice and national standards
Unit 2 - Manage employee relations
Develop ER and IR policies and plans
- Determine long term ER strategy
- Analyse existing ER performance
- Performance gaps
- Organisational objectives
- Measuring workplace relations performance
- Cost benefit analysis
- Risk management
- Relevant industrial; instruments
- Consulting internal stakeholders
- Develop IR polices
- Skills and knowledge relevant for management and workforce
- Contingency planning
- Organise training and development
- Agree on changes to conditions of employment
- Addressing grievances and conflict
- Reviewing effectiveness
- Are outcomes being met?
- Manage negotiations to resolve conflict
- Conflict techniques and procedures
- Alleviate or eliminating sources of conflict and grievance
- Clarify all issues relevant to a dispute
- Using an industrial relations consultant for complex issues
- Determine and apply negotiation strategy
- Advocating the organisation’s position
- The advocates role
- Legislations and regulations
- Enterprise and workplace bargaining processes
- Workplace policies and procedures
Unit 3 - Manage mediation processes
- Develop mediation guidelines
- Dispute resolution process
- Dispute register
- Code of conduct
- Logistics of mediation
- Mediation models and systems
- Policies and procedures
- Prepare for mediation
- Flow charts
- Settling disputes
- Communication techniques
- Goals of reframing
- Establishing mutual agreement
- Root cause analysis
- Options for resolution
- Forums or methods
- Review mediation
- Refine mediation guidelines
- Training needs analysis
- Australian Mediation Association
Unit 4 - Communicate with influence
- Communicate clearly
- Appropriate authority
- Business view and position
- Organisation and management structure
- Organisational chart
- Confidentiality
- Passwords and security procedures
- Referrals
- Complaints
- General needs, wants and expectations
- Clients / customers
- Communication barriers
- Paralanguage, pitch, tone and pace
- Body language and communication
- Effective questioning
- Active listening
- Rapport and influence
- Presenting and negotiate persuasively
- Macro-and macro-environmental factors
- Law and ethics
- Policies and guidelines
- Suppliers / Competitors
- Continuous improvement
- Consultation
- Decision making
- Legal requirements for consultation
- Relationships
- Diversity
- Problem solving
- Compromising
- Negotiation techniques
- Conflict
- Resolutions
- De-escalating potential incidents
- Participate and lead meetings effectively
- Meeting roles and participants
- Reaching consensus
- Minute templates
- Distributing minutes
- Creating effective presentations
- Use reliable information
- Visual aids
- Question and answer sessions
- Action plans
- Gantt charts
Assessment
Assessment Information
When you study with Australian Online Courses, you will be assessed using a competency-based training method.
Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.
In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.
If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.
In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
Really easy information to follow, prompt marking by my tutor.
N. Kemp, Coolum Beach, QLD | Certificate of Employee and Industrial Relations
A very helpful, insightful and specific course. It certainly helped me shape my IR knowledge.
R. Dagher Parramatta NSW | Certificate of Employee and Industrial Relations
The online learning was great. It gave me the flexibility to plan my course. The content and structure of courses were succinct and clear, well structured and gave a logical flow. I enjoyed the experience.
L. Lewis, Rouse Hill, NSW | Certificate of Employee and Industrial Relations
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- No entry requirements;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support;
- Easy to understand course content;
- Twelve (12) months’ access, with extensions available upon application (fees apply);
- Certificate of Attainment/Completion issued for your CV (hard copy provided); and
- Course may be tax deductible; see your tax advisor.
How long will it take to complete this course?
The approximate study hours for this course is 60 hours. Twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
Yes! The cost for printed materials for this course is $50 per unit. Total cost for optional printed materials is: $200.00. Printed materials are available for purchase at any time and not require to complete this course. Everything you need to complete the course is provided online via our e-learning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
Professional Development for:
- Human Resource Consultant
- Human Resource Manager
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