A company’s greatest asset is its staff. The role of employee and industrial relations is to advise employees and employers on how to work together effectively.
The Certificate of Employee and Industrial Relations is an online professional development program that will provide you with the skills and knowledge required to manage employee and industrial relations matters in an organisation.
Throughout the course you will use a range of specialised technical and managerial techniques to plan, carry out and evaluate your own work and/or the work of a team.
This professional development course will take you through planning and policy development for employee relations as well as negotiation, conflict management, dispute resolution and managing industrial relations.
You will also learn how to respond to industrial conflict and grievances, with a well-established, sound theoretical knowledge base in human resources management and industrial relations.
Unit 1 - Employee and industrial relations
Current industrial legislation
Fair work Australia (FWA)
Health & safety legislation
Agreements and awards
National employment standards (NES)
Contracts of employment
Workplace relations policies
Industrial relations procedures
Industrial relations conflict
Policies and procedures
Risk management analyses
Negotiation plan and strategy
Barriers to negotiation
Conflict management training
Employee reward system
Unit 2 - Managing employee relations
Strategic and operational plans
Workplace relations objectives
Employee relations performance
Measuring workplace relations performance
Contracts of employment
Employee leave entitlements
Health and safety legislation
Equal opportunity legislation
Industrial relations policies and plans
Workplace policy checklist
Implementing strategies and policies
Conflict resolution skills
Work relations skills
Implement and contingency plans
Training and development
Delivering learning and development plans
Documentation grievances and conflict
Training for conflict management
Power in negotiation
Active listening / questioning
Listening and responding with empathy
Alleviate or eliminate sources of conflict
Clarification of issues
Negotiate outcomes and timeframes
Reaching a resolution
Document resolution agreements
Unit 3 - Managing mediation processes
Develop mediation guidelines
Dispute resolution process
Code of conduct
Logistics of mediation
Mediation models and systems
Policies and procedures
Prepare for mediation
Goals of reframing
Establishing mutual agreement
Root cause analysis
Options for resolution
Forums or methods
Refine mediation guidelines
Training needs analysis
Australian Mediation Association
Unit 4 - Communicate with influence
Business view and position
Organisation and management structure
Passwords and security procedures
General needs, wants and expectations
Clients / customers
Paralanguage, pitch, tone and pace
Body language and communication
Rapport and influence
Presenting and negotiate persuasively
Macro-and macro-environmental factors
Law and ethics
Policies and guidelines
Suppliers / Competitors
Legal requirements for consultation
De-escalating potential incidents
Participate and lead meetings effectively
Meeting roles and participants
Creating effective presentations
Use reliable information
Question and answer sessions
When you study with Australian Online Courses, you will be assessed using a competency-based training method.
Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.
In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.
If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.
In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.
Really easy information to follow, prompt marking by my tutor.
N. Kemp, Coolum Beach, QLD | Certificate of Employee and Industrial Relations | September 2020
Why Choose Australian Online Courses?
Professional development that is widely recognised and respected;
Improve your employment opportunities;
Study online, anywhere via our elearning system;
High-quality professional development programs written by industry experts;
No entry requirements;
All course materials provided online – no textbooks to buy;
Unlimited tutor support;
Easy to understand course content;
Twelve (12) months’ access, with extensions available upon application (fees apply);
Certificate of Attainment/Completion issued for your CV (hard copy provided); and
Course may be tax deductible; see your tax advisor.
How long will it take to complete this course?
The approximate study hours for this course is 60 hours. Twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
Yes! The cost for printed materials for this course is $50 per unit.Total cost for optional printed materials is: $200.00. Printed materials are optional and not required to complete the course. Everything you need to complete the course is provided online via our e-learning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.