A company’s greatest asset is its staff. The role of employee and industrial relations is to advise employees and employers on how to work together effectively.
The Certificate of Employee and Industrial Relations is an online professional development program that will provide you with the skills and knowledge required to manage employee and industrial relations matters in an organisation.
Throughout the course you will use a range of specialised technical and managerial techniques to plan, carry out and evaluate your own work and/or the work of a team.
This professional development course will take you through planning and policy development for employee relations as well as negotiation, conflict management, dispute resolution and managing industrial relations.
You will also learn how to respond to industrial conflict and grievances, with a well-established, sound theoretical knowledge base in human resources management and industrial relations.
Unit 1 - Support employee and industrial relations
Employee access to organisational policies and procedures
Employment and industrial legislation
State and territory acts
Workplace relations policies and procedures
Supporting the implementation of agreements, policies and procedures
Communicating ER and IR procedures
Terms and conditions of employment
Support for simple IR disputes
Support to relevant stake holders
Record and maintain relevant documents
Identify and solve grievances before they escalate
Formal versus informal processes
Simple ER conflicts
Provide support to resolve simple ER conflicts
Maintain relevant documents
Grievance register and employment records
Identify issues in ERR and IR processes
Workplace relations objectives
Methods and tools
Continuous improvement activities
Sharing continuous improvement documentation
Features of grievance resolution policy and procedures
Relevant legislation, codes of practice and national standards
Unit 2 - Manage employee relations
Develop ER and IR policies and plans
Determine long term ER strategy
Analyse existing ER performance
Measuring workplace relations performance
Cost benefit analysis
Relevant industrial; instruments
Consulting internal stakeholders
Develop IR polices
Skills and knowledge relevant for management and workforce
Organise training and development
Agree on changes to conditions of employment
Addressing grievances and conflict
Are outcomes being met?
Manage negotiations to resolve conflict
Conflict techniques and procedures
Alleviate or eliminating sources of conflict and grievance
Clarify all issues relevant to a dispute
Using an industrial relations consultant for complex issues
Determine and apply negotiation strategy
Advocating the organisation’s position
The advocates role
Legislations and regulations
Enterprise and workplace bargaining processes
Workplace policies and procedures
Unit 3 - Manage mediation processes
Develop mediation guidelines
Dispute resolution process
Code of conduct
Logistics of mediation
Mediation models and systems
Policies and procedures
Prepare for mediation
Goals of reframing
Establishing mutual agreement
Root cause analysis
Options for resolution
Forums or methods
Refine mediation guidelines
Training needs analysis
Australian Mediation Association
Unit 4 - Communicate with influence
Business view and position
Organisation and management structure
Passwords and security procedures
General needs, wants and expectations
Clients / customers
Paralanguage, pitch, tone and pace
Body language and communication
Rapport and influence
Presenting and negotiate persuasively
Macro-and macro-environmental factors
Law and ethics
Policies and guidelines
Suppliers / Competitors
Legal requirements for consultation
De-escalating potential incidents
Participate and lead meetings effectively
Meeting roles and participants
Creating effective presentations
Use reliable information
Question and answer sessions
When you study with Australian Online Courses, you will be assessed using a competency-based training method.
Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.
In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.
If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.
In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.
Really easy information to follow, prompt marking by my tutor.
N. Kemp, Coolum Beach, QLD | Certificate of Employee and Industrial Relations
A very helpful, insightful and specific course. It certainly helped me shape my IR knowledge.
R. Dagher Parramatta NSW | Certificate of Employee and Industrial Relations
The online learning was great. It gave me the flexibility to plan my course. The content and structure of courses were succinct and clear, well structured and gave a logical flow. I enjoyed the experience.
L. Lewis, Rouse Hill, NSW | Certificate of Employee and Industrial Relations
Why Choose Australian Online Courses?
Professional development that is widely recognised and respected;
Improve your employment opportunities;
Study online, anywhere via our elearning system;
High-quality professional development programs written by industry experts;
No entry requirements;
All course materials provided online – no textbooks to buy;
Unlimited tutor support;
Easy to understand course content;
Twelve (12) months’ access, with extensions available upon application (fees apply);
Certificate of Attainment/Completion issued for your CV (hard copy provided); and
Course may be tax deductible; see your tax advisor.
How long will it take to complete this course?
The approximate study hours for this course is 60 hours. Twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
Yes! The cost for printed materials for this course is $50 per unit.Total cost for optional printed materials is: $200.00. Printed materials are available for purchase at any time and not require to complete this course. Everything you need to complete the course is provided online via our e-learning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.