Certificate of Employee and Industrial Relations

• Legislation
• Current industrial legislation
• Unfair dismissal
• Fair work Australia (FWA)
• Health & safety legislation
• Workplace incidents
• Consultation
• Anti-discrimination legislation
• Agreements and awards
• National employment standards (NES)
• Contracts of employment
• Workplace relations policies
• Statutory requirements
• Industrial relations procedures
• Industrial relations conflict
• Policies and procedures
• Risk management analyses
• Corrective actions
• Contingency plans
• Grievance procedures
• Preventing escalations
• Negotiation plan and strategy
• Barriers to negotiation
• Communication
• Conflict management training
• Performance gaps
• Enterprise agreements
• SWOT analysis
• Employee reward system
• PDA cycle

• Strategic and operational plans
• Workplace relations objectives
• Employee relations performance
• Measuring workplace relations performance
• SWOT analysis
• Cost-benefit analysis
• Risk management
• Legislative requirements
• Employment legislation
• Awards
• Workplace agreements
• Enterprise agreements
• Contracts of employment
• Employment records
• Employee leave entitlements
• Health and safety legislation
• Equal opportunity legislation
• Antidiscrimination legislation
• Industrial relations policies and plans
• Workplace policy checklist
• Implementing strategies and policies
• Conflict resolution skills
• Work relations skills
• Implement and contingency plans
• Training and development
• Delivering learning and development plans
• Documentation grievances and conflict
• Training for conflict management
• Power in negotiation
• Communication
• Active listening / questioning
• Listening and responding with empathy
• Alleviate or eliminate sources of conflict
• Internal ombudsman
• Clarification of issues
• Precedents
• Specialist advice
• Negotiate outcomes and timeframes
• Reaching a resolution
• Document resolution agreements
• Remedial action

• Develop mediation guidelines
• Dispute resolution process
• Dispute register
• Code of conduct
• Logistics of mediation
• Mediation models and systems
• Policies and procedures
• Prepare for mediation
• Flow charts
• Settling disputes
• Communication techniques
• Goals of reframing
• Establishing mutual agreement
• Root cause analysis
• Options for resolution
• Forums or methods
• Review mediation
• Refine mediation guidelines
• Training needs analysis
• Australian Mediation Association

• Communicate clearly
• Appropriate authority
• Business view and position
• Organisation and management structure
• Organisational chart
• Confidentiality
• Passwords and security procedures
• Referrals
• Complaints
• General needs, wants and expectations
• Clients / customers
• Communication barriers
• Paralanguage, pitch, tone and pace
• Body language and communication
• Effective questioning
• Active listening
• Rapport and influence
• Presenting and negotiate persuasively
• Macro-and macro-environmental factors
• Law and ethics
• Policies and guidelines
• Suppliers / Competitors
• Continuous improvement
• Consultation
• Decision making
• Legal requirements for consultation
• Relationships
• Diversity
• Problem solving
• Compromising
• Negotiation techniques
• Conflict
• Resolutions
• De-escalating potential incidents
• Participate and lead meetings effectively
• Meeting roles and participants
• Reaching consensus
• Minute templates
• Distributing minutes
• Creating effective presentations
• Use reliable information
• Visual aids
• Question and answer sessions
• Action plans
• Gantt charts

When you study with Australian Online Courses, you will be assessed using a competency-based training method.

Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.

In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.

If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.

In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.

• Professional development that is widely recognised and respected;
• Improve your employment opportunities;
• Study online, anywhere via our elearning system;
• High-quality professional development programs written by industry experts;
• No entry requirements;
• All course materials provided online – no textbooks to buy;
• Unlimited tutor support;
• Easy to understand course content;
• Twelve (12) months’ access, with extensions available upon application (fees apply);
• Certificate of Attainment/Completion issued for your CV (hard copy provided); and
• Course may be tax deductible; see your tax advisor.

The approximate study hours for this course is 60 hours. Twelve (12) months’ access, with extensions available upon application (fees apply).

Yes! The cost for printed materials for this course is $50 per unit. Total cost for optional printed materials is: $200.00. Printed materials are optional and not required to complete the course. Everything you need to complete the course is provided online via our e-learning system.

You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!

Credit card: Within 60 mins during business hours.

BPAY: Within 1-2 working days.

Internet Banking: Within 1-2 working days.

Cheque/Money Order: Upon receipt of mailed cheque.

Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.

No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.

Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.

Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.