A company’s greatest asset is its staff. The role of employee and industrial relations is to advise employees and employers on how to work together effectively.
The Certificate of Employee and Industrial Relations is an online professional development program that will provide you with the skills and knowledge required to manage employee and industrial relations matters in an organisation.
Throughout the course you will use a range of specialised technical and managerial techniques to plan, carry out and evaluate your own work and/or the work of a team.
This professional development course will take you through planning and policy development for employee relations as well as negotiation, conflict management, dispute resolution and managing industrial relations.
You will also learn how to respond to industrial conflict and grievances, with a well-established, sound theoretical knowledge base in human resources management and industrial relations.
Course Structure
Unit 1 - Support employee and industrial relations
- Employee access to organisational policies and procedures
- Workplace relations
- Employment and industrial legislation
- State and territory acts
- Agreements
- Workplace relations policies and procedures
- Specialist information
- Supporting the implementation of agreements, policies and procedures
- Communicating ER and IR procedures
- Terms and conditions of employment
- Support for simple IR disputes
- Support to relevant stake holders
- Record and maintain relevant documents
- Identify and solve grievances before they escalate
- Formal versus informal processes
- Simple ER conflicts
- Negotiation strategies
- Provide support to resolve simple ER conflicts
- Maintain relevant documents
- Grievance register and employment records
- Identify issues in ERR and IR processes
- Performance gaps
- Workplace relations objectives
- Methods and tools
- Continuous improvement activities
- Sharing continuous improvement documentation
- Features of grievance resolution policy and procedures
- Relevant legislation, codes of practice and national standards
Unit 2 - Manage employee relations
Develop ER and IR policies and plans
- Determine long term ER strategy
- Analyse existing ER performance
- Performance gaps
- Organisational objectives
- Measuring workplace relations performance
- Cost benefit analysis
- Risk management
- Relevant industrial; instruments
- Consulting internal stakeholders
- Develop IR polices
- Skills and knowledge relevant for management and workforce
- Contingency planning
- Organise training and development
- Agree on changes to conditions of employment
- Addressing grievances and conflict
- Reviewing effectiveness
- Are outcomes being met?
- Manage negotiations to resolve conflict
- Conflict techniques and procedures
- Alleviate or eliminating sources of conflict and grievance
- Clarify all issues relevant to a dispute
- Using an industrial relations consultant for complex issues
- Determine and apply negotiation strategy
- Advocating the organisation’s position
- The advocates role
- Legislations and regulations
- Enterprise and workplace bargaining processes
- Workplace policies and procedures
Study Hours
Estimated duration 30 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
Really easy information to follow, prompt marking by my tutor.
N. Kemp, Coolum Beach, QLD | Certificate of Employee and Industrial Relations
A very helpful, insightful and specific course. It certainly helped me shape my IR knowledge.
R. Dagher Parramatta NSW | Certificate of Employee and Industrial Relations
The online learning was great. It gave me the flexibility to plan my course. The content and structure of courses were succinct and clear, well structured and gave a logical flow. I enjoyed the experience.
L. Lewis, Rouse Hill, NSW | Certificate of Employee and Industrial Relations
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no entry requirements or pre-requisites for entry into this program.
How long will it take to complete this course?
The approximate study hours for this course is 30 hours. Twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
Yes! The cost for printed materials for this course is $50 per unit. Total cost for optional printed materials is: $100.00. Printed materials are available for purchase at any time and not require to complete this course. Everything you need to complete the course is provided online via our e-learning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Payment Options
Visa, Mastercard, BPAY and Direct Deposit
Career Pathways
Future growth
Strong
Unemployment
Low
Professional Development for:
- Human Resource Consultant
- Human Resource Manager
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