Are you ready to launch your career as practice manager? Whether you currently work in a medical setting or want to change careers, this online professional development course will give you the confidence to pursue a career in medical administration.
The Certificate of Medical Business Administration is designed to provide graduates with the knowledge and skills required to understand and carry out all tasks relating to business administration and practice management in a medical setting.
You will learn to carry out routine tasks and communicate with a range of internal and external clients in a medical environment; and to use appropriate advanced medical terminology. You will also learn how to provide advice to patients regarding fee structures and process referrals, and to prepare and process medical accounts for a range of patients.
This medial business administration course also explores how to manage and maintain patient records within an existing medical records management system and to manage appointments and diaries for personnel within an organisation.
On completion of this course, you will feel confident to organise and maintain the business aspects of a professional medical practice.
Course Structure
Unit 1 - Manage health billing and accounting system
- Records management
- Payment requirements and options
- Medicare
- Bulk billing
- Reciprocal health care agreements
- Private insurance
- VET affairs
- Patient information
- Issuing and payment of accounts
- DVA entitlements
- Workers compensation
- Motor vehicle accident claims
- Flow charts and Gantt charts
- Staff training and support
- Debt recovery strategies
- Debt tolerance
- Tracking unpaid accounts
- Debt collection role
- Collection calls
- Letter of demand
- Legal action
- Systems life cycle mode;
- Information and data requirements
- Reconcile Medicare payments
- Creating patient records
- Record distribution
- Profit and loss statements
- Law and ethics
- Cash flow budgets
Unit 2 - Medical terminology
- Receive and interpret medical terminology
- Pronunciation
- Medical words
- Eponyms
- Major human body systems
- Illness, injuries and medical conditions
- Investigations and procedures
- Medical equipment and instruments
- Medications
- Specialist medical practitioners
- Hospital departments
- Checklists
- Abbreviations
- Dr’s abbreviations
- Policies and procedures
- Medical dictionary
- Routine tasks
- Ordering and receiving goods
- Surgery types / terminology
- Drug names
- Surgical procedure references
- Produce draft for verification
Unit 3 - Maintain patient records
- Responsibility for patient record
- Privacy legislation
- Record maintenance responsibilities
- Roles and responsibilities
- Induction and training
- Policies and procedures
- Performance reviews
- Procedures for patient record-keeping
- Accessing documented procedures
- Unclear procedures
- Access patient records
- Facilitate patient visit
- Confirm /Check patient details
- Create new patient records
- Health and safety legislation
- Communication details
- Check records following patient visit
- Store patient records
- Filing systems
- Colour coding
- Chronological filing
- Maintain records
- Checks on patient files
- File movement register
- Archiving patient files
- Disposal schedule
- Archiving digital records
- Transfer patient files
- Monitor and review role
- Review own role
- Identify improvements
- Continuous improvement cycle
Unit 4 - Apply the principles of confidentiality, privacy and security within the medical environment
- Accepted codes of conduct
- Work approved by health practitioner
- Legislation
- Policies and procedures
- Medical terminology
- Complete tasks in a timely manner
- Clarify unclear procedures
- Treat patients and colleagues with respect
- Act with honest and integrity
- Conflict of interests
- Communication discretion
- Privacy legislation
- Australian privacy principles (APPs)
- Preparing patient records
- Dealing with family/ friends
- Power of attorney
- Report infectious diseases
- Security procedures
- Secure patient records
- Record formats
- Storage and security
- Drugs and equipment storage
- Health and safety
Unit 5 - Manage patient record-keeping system
- Patient record-keeping systems
- Policies and procedures
- Legislative requirements
- Record keeping processes
- Communication to personnel
- System operations
- Roles and responsibilities
- Job descriptions
- Induction training
- Operation of patient records system
- Maintain patient records
- Medical coding
- Staff training
- System efficiency
- Integrity of patient records
- Security of patient records
- Confidentiality of patient records
- Transferring records authorisation
- Archiving records
- Improve patient records system
- Monitor and review
- Identify improvements
- Implement approved recommendations
- Deliver staff training
Unit 6 - Prepare and process medical accounts
- Identify patient fee schedule
- Advising patients of fee schedule
- Medical benefits scheme (MBS)
- Australian Medical Association (AMA)
- MBS and AMA item numbers
- Entitlements and rebates
- Medicare benefits
- Medicare card
- Medicare forms
- Medicare rebates and safety net
- Bulk billing
- Reciprocal health care agreements
- Service not covered by Medicare
- Other entitlement programs
- Legislation
- Communication skills
- Schedule medical appointments
- Health and safety legislation
- Procedures and policies
- Scheduling appointments
- Check referrals to ensure validity
- Follow correct procedures
- Referral procedures and validity
- Filing referral letters
- Billing policies and procedures
- Patient information and confidentiality
- Issuing and payment of accounts
- Bulk Billing
- Private accounts
- Eligible for medicare rebate
- Electronically generated accounts
- Account and billing documentation
- Department of Veterans affairs (DVA)
- DVA manual and electronic claiming
- Workers compensation
- Motor vehicle accident claims (CTP)
- Process accounts
- Receive and document payments
- Issuing receipts
- Cash payments
- Receipting methods
- Combined account / receipt
- Reconciling medicare payments
- Overdue / unpaid accounts
- Storing financial records
Unit 7 - Assist in controlling stocks and supplies
- Determine own role in stock control processes
- Ensure stock levels are correctly maintained
- Duty and standards
- Stock control responsibilities in a medical practice
- Roles and responsibilities
- Stock control policies and procedures
- Ambiguous procedures
- Assist in maintaining stock levels
- Monitor stock levels
- Effective stock control systems
- Ordering stock (EOQ)
- Avoiding short falls
- Stock rotation
- Stock piling
- Waste management
- Checking and completing orders
- Store stock
- Unpacking and checking stock
- Damaged or missing stock
- Storing stock
- Specialised storage
- Assist in stocktaking
- Stocktaking / documenting procedures
- Full stocktake
- Assist in disposal of out-of-date stock and recalls
- Disposing of stock
- Stock recalls
- Health and safety legislation
Unit 8 - Contribute to health and safety of self and others
- Provide safety procedures
- Legislative framework
- Workplace procedures
- Safe Operating Procedures (SOPs)
- Equipment checks
- Ergonomics
- Emergency procedures
- Work safety requirements
- Designated contact person/s
- Identify potential hazards
- WHS procedures
- Risk management
- Report incidents and injuries
- WHS duty holders
- WHS consultative processes
- Meetings and inspections
- Safety signs and symbols
Assessment
Assessment Information
When you study with Australian Online Courses, you will be assessed using a competency-based training method.
Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.
In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.
If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.
In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- No entry requirements;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support;
- Easy to understand course content;
- Twelve (12) months’ access, with extensions available upon application (fees apply);
- Certificate of Attainment/Completion issued for your CV (hard copy provided); and
- Course may be tax deductible; see your tax advisor.
How long will it take to complete this course?
The approximate study hours for this course is 120 hours. Twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
Yes! The cost for printed materials for this course is $50 per unit. Total cost for optional printed materials is: $400.00. Printed materials are optional and not required to complete the course. Everything you need to complete the course is provided online via our e-learning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
- Medical Secretary
- Medical Practice Manager
- Specialist Medical Personal Assistant
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