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Certificate of Quality Auditing and Management


Course Outline and Topics

Course Overview

The Certificate of Quality Auditing and Management is an online professional development program that will provide you with the skills and knowledge required to prepare for and participate in a quality audit as a member of a quality audit team.

You will learn how to initiate, conduct and organise a quality audit plan including negotiating follow up action with the auditee/client; and monitoring and reviewing auditing systems and activities.

This online auditing course will take you through the process of reviewing designated documentation; identifying and developing checklists and audit-related documentation; preparing audit schedules; gathering, analysing and evaluating information, as well as managing project quality.

This professional development course is an excellent program for management professionals and business owners to ensure organisational systems, operations and procedures are effective and efficient and to safeguard against fraud and non-compliance with government and other regulatory bodies.

Course Structure

Unit 1 - Initiate a quality audit

  • Quality audits
  • Audit objectives
  • Quality management systems
  • Audit process
  • Pre-audit meeting with client
  • Prepare entry meeting agenda
  • Discuss audit scope with client
  • External audits
  • Process audit
  • Quality terms and systems
  • Scope and risk
  • Patterns and trends
  • Risk management
  • Types of audit
  • Internal audits
  • Client communication
  • Audit history
  • Examine business plan
  • Policies and procedures
  • Negotiate audit agreement with client
  • Outline audit processes
  • Lead auditor role
  • Audit team roles and responsibilities
  • Audit reporting styles and format
  • Develop quality audit plan
  • Audit schedule
  • Audit methods and techniques
  • Confidentiality
  • Non-compliance
  • Check for accuracy
  • Resolve any problems
  • Prepare checklists

Unit 2 - Report on a quality audit

  • Compile audit results
  • Compare audit objectives
  • Flow charts
  • Analyse audit results
  • Accurate recording procedures
  • Quantitative analysis
  • Statistical analysis
  • Inferential analysis
  • Qualitive analysis
  • Descriptive and critical analysis
  • Objective analysis
  • Reduction, elimination and prevention
  • Objective evidence
  • Auditor decisions
  • Produce audit report
  • Fieldwork standards
  • Reporting standards
  • Types of audit reports
  • Statutory requirements
  • Present audit report
  • Statistical data in visual forms
  • Negotiate follow up process
  • Determine corrective action
  • Corrective Action Report (CAR)
  • Suggestions for improvements
  • Agreed timelines
  • Action plan
  • Flow chart
  • Gantt charts
  • Evaluate achieving audit objectives
  • 4 phases of an audit
  • Audit method improvements
  • Auditor performance

Unit 3 - Participate in a quality audit

  • Review auditee documentation
  • Quality audit
  • The first stage meeting
  • Prepare audit checklists/tools
  • Anticipate possible issues
  • Complete data analysis
  • Access sources of information
  • Data auditors
  • Initial assessment
  • Auditor/staff interviews
  • Report patterns and trends
  • Report areas of risk
  • Reporting processes
  • Evaluate data/information
  • Best practice
  • Document audit processes
  • Formulate findings
  • Prepare corrective action report (CAR)
  • Examine results/findings
  • Recommend improvements
  • Exit meeting
  • Explain context

Unit 4 - Lead a quality audit

  • Organise entry meeting
  • Prepare agenda for audit
  • Confirm audit objectives
  • Confirm schedules
  • Logistical arrangements
  • Gather information
  • Sources of information
  • Manage audit team resources
  • Supervise team activities
  • Contingency plans
  • Corrective action reports
  • Conduct exit meeting
  • Examine results and findings
  • Reporting arrangements
  • Context of audit
  • Provide team feedback
  • Advice for improvement

Unit 5 - Manage project quality

  • Quality management plan
  • Quality objectives and standards
  • Quality v grade
  • Project quality management
  • Stakeholder environment
  • The process of quality planning
  • Tools, techniques and methods
  • Project scope statement
  • Project management plan
  • Design of Experiment (DOE)
  • Cost of Quality (COQ)
  • Quality metrics
  • Quality checklists
  • Process improvement plan
  • Quality assurance
  • Quality control process
  • Cause and effect diagram
  • The Four Sigma values
  • Flowcharting
  • Outputs from quality control


Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.


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Payment Information

Certificate Course



  • Professional development that is widely recognised and respected;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • High-quality professional development programs written by industry experts;
  • No entry requirements;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • 12 months’ access. Free extensions may be available upon application.
  • Certificate of Attainment/Completion issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.

Career Pathways

Future growth




  • Internal Auditor
  • Taxation
  • Compliance Management
  • Quality Assurance Coordinator
  • Best value option
  • Includes 12 months access


  • $150 deposit
  • $30/week
  • No credit checks required