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Certificate of Employment Services

$899.00$1,299.00

Course Outline and Topics

Course Overview

If helping people to gain meaningful employment and achieve career goals appeals to you The Certificate of Employment Services will give you the skills you need to succeed.

This online professional development program will provide you with the skills and knowledge to manage, monitor and work effectively in contracted employment services.

You will learn to develop and monitor employment plans with clients and learn how to work intensively with clients.  The course will also teach you to research and report on labour market information.

You will be enabled to conduct career guidance interviews and provide coaching and motivation.  The course covers how to liaise with employers to promote flexible working arrangements.

You will learn how to undertake case management for clients with complex needs and how to assess and provide services for clients with complex needs.  You will learn to maximise participation in work by people with disabilities.

Course Structure

Unit 1 - Analyse and apply information that supports employment and career development

  • Information gathering
  • Networking
  • Industry / professional associations
  • Industry information
  • Government departments
  • University research facilities
  • Labour market information
  • Copyright
  • Formal and informal research
  • Research skills
  • Evaluate plans
  • Processes and practices
  • Individual pathways plan
  • Job search planning
  • Client education and training
  • Opportunities to update knowledge
  • Changes in economic activity
  • Labour Force Surveys
  • Average working hours
  • Contract employment
  • Portable skills
  • Globalisation
  • Impact of technology
  • Core vocational skills
  • Employment trends
  • Job vacancy reporting
  • Unemployment data
  • Recruitment analysis
  • Instigating change

Unit 2 - Deliver and monitor contracted employment services

  • Government contracts
  • Contract information
  • Service provider responsibilities
  • Records management
  • Contractual compliance
  • Disability employment services
  • Law and Ethics
  • Employment Services Charter
  • Terms of an employment contract
  • Contractual requirements
  • Non-compliance
  • Client outcomes
  • Service delivery
  • Performance Monitoring Plan (PMP)
  • Data analysis plans
  • Fraud prevention measures
  • Contract components
  • KPI’s
  • Non-compliance register

Unit 3 - Assess co-existing needs

  • Prepare for assessment
  • Assessment tools and processes
  • Systematic approach
  • Conducting assessments
  • Gather information on client
  • Practical aspects of assessment
  • Assessment and intake flow chart
  • Using information
  • Identify own limitations
  • Assistance from colleagues
  • Job descriptions
  • Empowering the client
  • Listening
  • Questioning techniques
  • Complex, interrelated issues
  • Co-morbidity
  • Complex needs assessment tools
  • Urgency and eligibility
  • Risk management
  • Determine services required
  • Strengths-based perspective
  • Referral procedures
  • Evaluate service networks
  • Case plans
  • Service information
  • Client rights
  • Advocacy
  • Barriers to self-referral
  • Document outcomes
  • Communicate information
  • Confidentiality
  • Assessment feedback
  • Monitor successful outcomes

Unit 4 - Deliver employment services to employers

  • Position descriptions
  • Selection criteria
  • Job analysis
  • Qualifications and experience
  • Employment conditions
  • Awards and entitlements
  • Remuneration
  • Basis of employment
  • Labour market information
  • Service agreements
  • Sourcing job seekers
  • Online recruitment
  • Writing advertisements
  • Job seeker enquiries
  • Recruitment processes
  • Letter of offer
  • Employment contracts
  • Law and ethics
  • Post-placement services
  • Workforce Planning Framework
  • Workforce planning strategies
  • Flexible work arrangements
  • Work-life balance
  • Payment arrangements

Unit 5 - Develop and monitor employment plans

  • Conduct job seeker assessment
  • Job seeker knowledge and skills
  • Personal skills
  • Transferable skills
  • Labour market
  • Key selling points
  • Disadvantaged job seekers
  • Barriers to employment
  • Training gap analysis
  • Employment goals
  • Job search activities
  • Education and training opportunities
  • Innovative approaches
  • Non-vocational barriers
  • SMART goals
  • Employment plan
  • Effective questioning
  • Job seeker strategies
  • Resumes and cover letters
  • Job seeker presentation
  • Job interviews
  • Employment services
  • Job seeker support
  • Law and ethics

Unit 6 - Maximise participation in work by people with disability

  • Employer relationships
  • Skill shortages
  • Job analysis
  • Labour market trends
  • Job matching for disabilities
  • Formal development activities
  • Specialised employment services
  • Disability employment service
  • Working conditions
  • Modern awards
  • Apprentices with a disability
  • Potential W&H issues
  • Employment Assistance Fund
  • Employment aspirations
  • Skills and interests
  • Job description
  • Evaluate job vacancies
  • Job shadowing / volunteering
  • Job customisation
  • Inclusive workplace culture
  • Negotiate working conditions
  • Job and task analysis
  • Training needs analysis
  • Post-placement services
  • Maintain employer relationship
  • Law and Ethics

Unit 7 - Deliver services consistent with a career development framework

  • Client participation
  • Client communication
  • Career development
  • Client needs and aspirations
  • Clarify expectations
  • Teaching clients to plan
  • Client support
  • Facilitate client learning
  • Adult learning models
  • Learning styles
  • Group learning
  • Establish trust
  • Sharing and reflecting information
  • Change management
  • Building resilience
  • Goal setting
  • Required competencies
  • Areas for development
  • Stages of life
  • Professional development
  • Career status
  • Evaluate services
  • Surveys and questionnaires

Unit 8 - Conduct career guidance interviews

  • Career aspirations
  • Career guidance
  • Client rapport
  • Personality types
  • Client expectations
  • Questioning techniques
  • Ability tests
  • Career development framework
  • Labour market conditions
  • Career goals and options
  • Work experience
  • Career interests, skills
  • Career assessment tools
  • Employment barriers
  • Screening
  • Job profiles
  • Training requirements
  • Employment opportunities
  • Career objectives
  • Realistic options
  • SMART goals
  • Exploring/creating opportunities
  • Hidden job market
  • Job searching
  • Employment application protocols
  • Job application mistakes
  • Interview preparation
  • Client action plans
  • Agency referrals
  • Voluntary work

Unit 9 - Provide support to people in career transition

  • Career action plan
  • Develop strategies
  • Confirm goals
  • Assess current job and skills
  • Areas for development
  • Training opportunities
  • Highlight key skills
  • Effective resume
  • Ability tests
  • Job interviews
  • CAR structure
  • Interview questions and answers
  • Communication skills
  • Building rapport
  • Active listening
  • Career action plan
  • Goals
  • Client progress
  • Client feedback

Assessment

Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.

Benefits

  • Become fully trained and improve your employment opportunities;
  • Recognised by employers as professional development;
  • Study online, anywhere via our elearning system;
  • Access to high-quality courses written by industry experts;
  • Interactive simulations for many programs;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • Unlimited enrolment with no expiry;
  • Certificate issued for your CV (hard copy provided);
  • Tax deductible in most cases* See your tax advisor.

 

Payment Information

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$899.00

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$1,299.00