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Certificate of Dementia Support


Course Outline and Topics

Course Overview

Whether you work (or aspire to work) in an aged-care or special needs facility or want to support a friend or family member through dementia, this course is an excellent resource.

The Certificate of Dementia Support is an online professional development program that will provide you with the knowledge and skills required to provide support to clients with dementia in a variety of settings including family homes, community day settings and residential care facilities.

This online dementia support course will teach you how to develop and implement support plans for clients with dementia. You will also learn how to understand the influence and purpose of behaviour, assess behaviours of concern, develop multi-element support and response plans and utilise appropriate strategies to reduce behaviours of concern.

On completion of this course, you will feel competent and confident to work in a support role caring for a dementia patient or loved one.

Course Structure

Unit 1 - Provide support to people living with dementia

  • Types of dementia
  • Symptoms of dementia
  • Curability of dementia
  • Early indications
  • Late stages of dementia
  • Person-centred care
  • Individualised plan
  • Identify care needs
  • Physical environment
  • Identify physical and emotional abuse
  • Communication strategies
  • Safety and comfort of client
  • Validation strategies
  • Maintain dignity skills and health
  • Maintain independence
  • Personal hygiene
  • Organise activities
  • Support from family / carers
  • Carer and home support services
  • Behaviours of concern
  • Triggers of behaviour
  • Observation charts
  • Minimise the impact of behaviours
  • Incident reviews
  • Record information
  • Documentation policy
  • Self-care strategies
  • Stress levels

Unit 2 - Respond effectively to behaviours of concern

  • Plan response
  • Behaviours of concern
  • Behavioural plans
  • Identifying triggers
  • Crisis management plan
  • Physical intervention
  • Employers responsibilities
  • Dealing with aggression
  • Appropriate staff and resources
  • Availability of resources
  • Dealing with an aggressive client
  • Safety to self and others
  • Self-defence
  • Priority to safety
  • Apply response
  • Behaviours of concern
  • Seeking assistance
  • Dealing with challenging behaviour
  • Effective communicating
  • Desired outcomes
  • Behaviour strategies
  • Reporting incidents
  • Review incidents
  • Debriefing mechanisms
  • Advice from legitimate sources
  • Review incidents
  • Debriefing mechanisms and sessions
  • Social support
  • A critical incident
  • Demobilisation and diffusing

Unit 3 - Develop and promote positive person-centred behaviour supports

  • Individual behaviour influences
  • Challenging behaviours
  • Functions of behaviours
  • Positive programming
  • Support strategies
  • Behaviour support plans
  • Eliminating the setting event
  • Prompts for positive behaviour
  • Behaviours of concern
  • Behavioural stimuli / function
  • Understanding of behaviour
  • Topography of the behaviour
  • Cycle and course of behaviour
  • Strength of behaviour
  • History of problem behaviours
  • History in interventions
  • Triggers of behaviour
  • Self harm
  • Antecedents and consequences
  • Mental illness
  • Cognitive assessment
  • Data and observations
  • Proactive support strategies
  • Functional behaviour assessment
  • Respect, dignity and rights
  • Setting limits
  • Support plans
  • Monitoring and review
  • Intervention and Response Plan
  • Active strategies
  • Initial response strategies
  • Strengths-based support
  • Physical intervention
  • Seclusion and physical restraint
  • Legislation
  • Duty of care
  • Ethical issues
  • Diffusion strategies
  • De-escalation techniques
  • Passive self-defense
  • Counselling and therapy
  • Behavioural management guidelines
  • Health and safety
  • Emergency response
  • Reduction of risk and harm
  • Policy and protocols
  • Staff records


Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.


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Payment Information

Certificate Course



  • Professional development that is widely recognised and respected;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • High-quality professional development programs written by industry experts;
  • No entry requirements;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • Unlimited enrolment with no expiry;
  • Certificate of Attainment/Completion issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.

Career Pathways

Future growth




Professional Development For:-

  • Aged Care Workers
  • Personal Care workers
  • Enrolled Nurse
  • Nurses Aid
  • Best value option
  • Includes unlimited access


  • $150 deposit
  • $25/week
  • No credit checks required