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Certificate of Advocacy


Course Outline and Topics

Course Overview

Are you passionate about social welfare and justice? This professional development course is ideal for anyone who wants to deepen their understanding of effective campaigning to promote social justice.

The Certificate of Advocacy will provide you with the knowledge and skills required to represent the interests of those individuals who require advocacy services in the community and health sectors. This online course will take you through the representative role and teach you how to negotiate outcomes and liaise with key people in the advocacy process.

This online advocacy course will deepen your understanding of the critical issues of advocacy, provide you with essential planning tools and a range of proven advocacy methods and strategies for action.

On completion of this course, you will have gained the skills necessary to advocate for individuals and groups within your community and globally using proven methods affecting change.

Course Structure

Unit 1 - Facilitate the interests and rights of clients

  • Client interests, rights and needs
  • Overcoming barriers
  • Advocacy
  • Client referral
  • Community attitudes
  • SODAS decision-making process
  • Client meetings / phone calls
  • Client assessment
  • Implement strategies
  • Identify barriers
  • Optimise outcomes for client
  • Confidentiality
  • Client rights and preferences
  • Duty of care
  • Supervisor consultation
  • Document of client contact
  • Risk management
  • Apply work practices
  • Code of ethics
  • Health and safety
  • Legal requirements
  • Health professionals/specialists
  • Community support
  • Client complaints
  • Progress reviews
  • Feedback
  • Staff competence

Unit 2 - Provide advocacy and representation services

  • Representative role and process
  • Conditions of representation
  • Advocacy
  • Consent to advocacy
  • Guardianship
  • Key support people
  • Resources required
  • Reporting and accountability
  • Decision-making forums
  • Organisational interests
  • Identify concerns
  • Framework for action
  • Interests of individuals or groups
  • Progress reports
  • Negotiate outcomes
  • Liaise with key people
  • Strategic alliances and networks
  • Collaborative planning and action
  • Identify areas of conflict
  • Purpose and objectives
  • Effectiveness of strategies
  • Report outcomes
  • Make improvements

Unit 3 - Provide systems advocacy services

  • Client rights and interests
  • Advocacy
  • Consent to advocacy
  • Advocacy systems
  • Effective strategies
  • Peak industry bodies
  • Advocacy issues
  • Community consultation
  • Consultation processes
  • Effective networking
  • Meetings
  • Action plans
  • Projects and programs
  • Service improvements
  • Surveys and focus groups
  • Breaches of service delivery
  • Complaints assistance
  • Law and ethics
  • Promote service providers
  • Strategic alliances and partnerships
  • Develop a framework for change
  • Review outcomes
  • Lessons learned
  • Areas requiring change
  • Continuous improvement cycle
  • PDCA Cycle


Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.


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Payment Information

Certificate Course



  • Professional development that is widely recognised and respected;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • High-quality professional development programs written by industry experts;
  • No entry requirements;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • 12 months’ access. Free extensions may be available upon application.
  • Certificate of Attainment/Completion issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.

Career Pathways

Future growth




  • Student Advocacy and Support Officer
  • Community Advocacy Officer
  • Advocacy Officer
  • Counselling Roles
  • Best value option
  • Includes 12 months access


  • $150 deposit
  • $30/week
  • No credit checks required