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Certificate of Disability and Employment Services

$899.00$1,299.00

Course Outline and Topics

Course Overview

Would you like a fulfilling career in a helping profession? If assisting a person with a disability to achieve their best work and personal life appeals to you The Certificate of Disability and Employment Services will help you achieve your career goals.

This online, professional development program will provide you with essential knowledge and skills to provide person-centred support to those with a disability.

In this online disability program, you will learn in-depth skills and knowledge about the disability sector to move into disability support positions including case management and project work in both the government and non-government sectors.

You will learn how to coordinate multiple service inputs for clients and learn how to undertake case management for clients with complex needs.

This online course will teach you to facilitate the empowerment of a people with disability by fostering self-determination, independence and strengths.  You will also learn how to coordinate services for people with disabilities and maximise participation in work.

Course Structure

Unit 1 - Provide person-centred services to people with disability with complex needs

  • Complex support issues
  • Prioritise needs
  • Duty of care
  • Risk management
  • Negligence
  • Complex support needs
  • Detecting impairment
  • Comprehensive assessments
  • Aged Care Assessment Program (ACAP)
  • Quality of life
  • Best practice guidelines
  • Complex and special needs
  • Service plans
  • Cultural differences
  • Health problems
  • Service coordination plan
  • SMART goals
  • Community support groups / agencies
  • Individualised care plans
  • Record keeping
  • Support worker required skills
  • Disability support workers
  • Physical conditions
  • Service providers
  • Privacy principles
  • Evaluate plan
  • Feedback
  • Process mapping
  • The Aged Rights Advocacy Service (ARAS)

Unit 2 - Maximise participation in work by people with disability

  • Employer relationships
  • Skill shortages
  • Job analysis
  • Labour market trends
  • Job matching
  • Formal development activities
  • Specialised employment services
  • Disability employment service
  • Working conditions
  • Modern awards
  • Apprentices with a disability
  • Potential W&H issues
  • Employment Assistance Fund
  • Aspirations, skills and interests
  • Job description
  • Evaluate job vacancies
  • Job shadowing / volunteering
  • Job customisation
  • Inclusive workplace culture
  • Negotiate working conditions
  • Job and task analysis
  • Training needs analysis
  • Post-placement services
  • Maintain employer relationship
  • Law and Ethics

Unit 3 - Deliver and monitor contracted employment services

  • Government contracts
  • Contract information
  • Service provider contractual responsibilities
  • Records management
  • Contractual compliance
  • Disability employment services
  • Law and Ethics
  • Employment Services Charter
  • Terms of an employment contract
  • Contractual requirements
  • Non-compliance
  • Client outcomes
  • Service delivery
  • Performance Monitoring Plan (PMP)
  • Data analysis plans
  • Fraud prevention measures
  • Contract components
  • KPI’s
  • Non-compliance register

Unit 4 - Facilitate the empowerment of people with disability

  • Legal, political and social frameworks
  • Developmental delay
  • Intellectual disability
  • Neurological disability
  • Physical disability
  • Sensory disability
  • Disability support services
  • National Disability Strategy 2010
  • National Disability Insurance Scheme (NDIS)
  • Disability Services Standards
  • Social Model of Disability
  • Social justice
  • Catteneo’s Model of Empowerment
  • Facilitating empowerment
  • Human rights
  • Legally denying rights
  • Communication techniques
  • Impacts of trauma
  • Chronic lifestyle conditions
  • Cultural needs
  • Family partnerships
  • Breaches of human rights
  • Abuse and neglect
  • Choice and self-determination
  • Person-centred options
  • Support services
  • Adaptive technology
  • Communication specialists
  • Dignity of risk
  • Self-advocacy
  • Advocacy services
  • SODAS decision-making process

Unit 5 - Develop and provide person-centred service responses

  • Person-centred approaches
  • Communication skills
  • Promoting participation
  • Strengths-based approach
  • Response planning
  • Collaboration
  • Case management administration
  • Documentation
  • Privacy principles
  • Monitoring progress
  • Problem-solving
  • Training for clients
  • Changes in the sector
  • Policy and procedures
  • Quality frameworks
  • Barriers
  • Best practice

Unit 6 - Promote job seekers to employers

  • Employer contact
  • Labour market trends
  • Economy and globalisation
  • Demographics
  • Job descriptions
  • Wage information
  • Technological change
  • Skill shortages
  • Vacancy reporting
  • Unemployment and job seeker data
  • Recruitment analysis
  • Match employment market
  • Job seeker strengths and abilities
  • Interviews and evaluations
  • Occupational assessments
  • Career explorations
  • Job seeker selling points
  • Informed consent
  • Promoting job seeker suitability
  • Assertive communication
  • Active listening
  • Effective questioning
  • SWOT analysis
  • Negotiate employer resistance
  • Mock interviews
  • Writing resumes
  • Agreed outcomes with employer
  • Law and ethics
  • Job seeker referrals

Unit 7 - Assess co-existing needs

  • Prepare for assessment
  • Assessment tools
  • Systematic approach
  • Conducting assessments
  • Gather information on client
  • Practical aspects of assessment
  • Intake flow chart
  • Using information
  • Identify own limitations
  • Assistance from colleagues
  • Job descriptions
  • Empowering the client
  • Listening
  • Questioning techniques
  • Complex and interrelated issues
  • Co-morbidity
  • Complex needs assessment tools
  • Urgency and eligibility
  • Risk management
  • Determine services required
  • Strengths-based perspective
  • Referral procedures
  • Evaluate service networks
  • Case plans
  • Service information
  • Client rights
  • Advocacy
  • Barriers to self-referral
  • Document outcomes
  • Communicate information
  • Confidentiality
  • Assessment feedback
  • Monitor successful outcomes

Assessment

Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.

Benefits

  • Become fully trained and improve your employment opportunities;
  • Recognised by employers as professional development;
  • Study online, anywhere via our elearning system;
  • Access to high-quality courses written by industry experts;
  • Interactive simulations for many programs;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • Unlimited enrolment with no expiry;
  • Certificate/Statement of Attainment issued for your CV; and
  • Tax deductible in most cases* See your tax advisor.

 

Payment Information

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Certificate Course

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$1,299.00