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Build Client Relationships and Business Networks

$299.00

Course Outline and Topics

Course Overview

Build Client Relationships and Business Networks is an online professional development program that will provide you with the skills and knowledge required to establish, maintain and improve client relationships and to actively participate in networks to support the achievement of key business objectives.

Course Structure

Unit - Build client relationships and business networks

  • Initiate communicate with clients
  • Preferred client communication styles
  • Establish rapport with client
  • Non-verbal communication
  • Verbal communication
  • Investigate opportunities
  • Positive and negative feedback
  • Two way communication
  • Barriers to effective communication
  • Communication processes
  • Business writing
  • Client relationship strategies
  • Client loyalty objectives
  • New clients versus repeat business
  • Strategic view
  • Define the objectives
  • Client profile information
  • Profiling
  • Loyalty strategies
  • Accurate product descriptions
  • Complaint resolutions
  • Stock and deliveries
  • Telephone answering times
  • Indicators
  • Maintain customer relationships
  • Ongoing client feedback
  • Assessments and questionnaires
  • Interviews
  • Focus groups
  • Feedback forms
  • Problems with feedback
  • Effective data
  • Using feedback data
  • Build and maintain networks
  • Maintain business contacts
  • Business associations
  • Professional development activities
  • Establish network support for business
  • Channels to exchange information
  • Written correspondence

Assessment

Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.

Benefits

  • Become fully trained and improve your employment opportunities;
  • Recognised by employers as professional development;
  • Study online, anywhere via our elearning system;
  • Access to high-quality courses written by industry experts;
  • Interactive simulations for many programs;
  • All course materials provided online – no textbooks to buy;
  • Academic, tutor and technical support;
  • Easy to understand course content;
  • Unlimited enrolment with no expiry;
  • Certificate/Statement of Attainment issued for your CV; and
  • Tax deductible in most cases* See your tax advisor.

 

Payment Information

Certificate Course

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  • Includes unlimited access
  • Full up-front payment only
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$299.00