Do you want to learn the basics of office administration? Whether you’d like to gain work in an office or improve your business’s office operations, this course is ideal professional development for you.
Office Skills and Practices is an online course that will improve your prospects of working in an office or help you to make your own office more efficient.
In this office administration course, you will learn about the modern office – from serviced office space to hotdesking and meeting rooms for hire – and how to operate and improve equipment, technology and office processes. You will discover phone, business writing and computer skills and learn important workplace health and safety practices.
You will also learn about standard office communication systems and processes, including Email, Chat, shorthand, audio-systems and voice recognition technology, and interpersonal communication in the office environment.
On completion of this course, you will feel confident to pursue office administration roles or improve your own business’s office operations and practices.
Course Structure
Unit - Office Practices
Unit 1 – The modern office
- The scope and nature of office work
- Where to work
- An office at home
- Leasing an office
- Serviced offices
- Hot desking
- Meeting rooms for hire
- The functions of an office
- Common jobs within an office
- Departments within an organisation
- Office equipment\
- Some questions you might consider when deciding to buy new equipment:
- Information technology
- Office processes
Unit 2 – Communication systems
- Common office communication systems
- Email, chat and the internet
- Telephones and mobile phones
- Fax machine
- 2-way radio
- Courier services
- Rail services
- Shorthand and audio systems
- Using shorthand
- Using audio recordings
- Electronic dictation
- Voice recognition software
- Electronic communications
- Modes of electronic communication
- Some voice communication equipment
- Some image communication equipment
- Internet, intranet
- Communication networks
- Electronic mail
- Email norms
Unit 3 – Interpersonal communications
- Kinds of communication.
- Modes of communication
- Pathways of communication
- Effective communication.
- Factors affecting interpersonal communication
- Awareness and intent
- Reactive patterns
- Becoming an effective communicator
- First, why bother?
- Client relations
- Interpersonal workplace relations
- The communication process
- Strategies for better communication
- Email and electronic communication.
- Communicating with clients
- Different kinds of communicators
- Handling complaints
- Giving and receiving instructions.
Unit 4 – Phone skills
- Telephone techniques
- Telephone answering when office is unattended
Unit 5 – Writing letters and other documents
- Office Stationery
- Good Business Writing.
- Memoranda / memos
- Sample memos
- Business Letters.
- Letter Structure
- Sample letters
- Letter formats
- Business Reports
- Report Format
- Parts of a Report
- Editing and Proofreading
- Language
Unit 6 – Computer applications
- Computer applications in the office
- Word processing programs
- Spreadsheets
- Databases
- Communication
- Graphics
- Multimedia and new media
- Types of computer.
- Software.
- Types of software
- Computer specifications.
- Viruses.
- Virus protection
- Optical drives.
- CD-ROM / CD-R / CD-RW
- DVD-ROM / DVD-R / DVD-RW / BD-ROM / BD-RW
- Peripherals.
- Printers, modems, scanners
Unit 7 – Office organisation and procedures
- Organising data.
- Classifying information
- Filing
- Designing a filing system
- Using a filing system
- Saving a word document
- Record keeping
- Filing systems
- Filing procedure
- Active and inactive records
- Organising office space.
- Organising work
- Considerations when planning work schedules
- Establish priorities
- Other ways to improve results
- Time management strategies
Unit 8 – Health and safety in the office
- Power leads and outlets.
- Using VDU equipment.
- Lifting and manual handling.
- Fatigue in the workplace.
- Stages of fatigue
- Fatigue between work sessions
- Recovery from strenuous mental activity
- Stress management.
- Ways to avoid unnecessary stress
- Office security and legal restraints.
- Legal risks.
- Copyright, defamation, privacy etc
- Law and the internet
Study Hours
Estimated duration 50 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
I was able to study with my pace and happy to be completed now
H. Attard, Hopetoun Park, VIC | Office Skills and Practices
I have enjoyed my studying with Australian online courses, I like that you can work and go back to your studies when you have time in your workday, All the courses have all the knowledge for me to run the office efficiently and I have better knowledge in my working field of administration.
G. Stokes, Whitby, NSW | Office Skills and Practices
I have thoroughly enjoyed completing this course. I’ve learnt many valuable new skills, which will assist me in advancing my career. Thank you!
T. A, Waterson, Kellyville, NSW | Office Skills and Practices
Graduation
A Certificate of Attainment and Statement of Results will be issued upon successful completion of this course.
How to Enrol
Enrol Online: Click Add to Cart/View Cart on the course page.
Enrol via Live Chat (Business Hours)
Enrol via Telephone 1300 76 2221 (Business Hours)
Enrol via Purchase Order/Tax Invoice
Enrolling Multiple Staff?
To enrol multiple staff, please complete the Employer Enrolment Form. We’ll be in touch within 60 minutes during business hours!
Payment Options
Visa, Mastercard, BPAY and Direct Deposit.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
Professional Development for:
- Business owners
- Office administration
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