Do you want to learn the basics of office administration? Whether you’d like to gain work in an office or improve your business’s office operations, this course is ideal professional development for you.
Office Skills and Practices is an online course that will improve your prospects of working in an office or help you to make your own office more efficient.
In this office administration course, you will learn about the modern office – from serviced office space to hotdesking and meeting rooms for hire – and how to operate and improve equipment, technology and office processes. You will discover phone, business writing and computer skills and learn important workplace health and safety practices.
You will also learn about standard office communication systems and processes, including Email, Chat, shorthand, audio-systems and voice recognition technology, and interpersonal communication in the office environment.
On completion of this course, you will feel confident to pursue office administration roles or improve your own business’s office operations and practices.
Unit - Office Practices
Unit 1 – The modern office
The scope and nature of office work
Where to work
An office at home
Leasing an office
Leasing an office
Meeting rooms for hire
The functions of an office
Common jobs within an office
Departments within an organisation
Some questions you might consider when deciding to buy new equipment:
Unit 2 – Communication systems
Common office communication systems
Email, chat and the internet
Telephones and mobile phones
Shorthand and audio systems
Using audio recordings
Voice recognition software
Modes of electronic communication
Some voice communication equipment
Some image communication equipment
Unit 3 – Interpersonal communications
Kinds of communication.
Modes of communication
Pathways of communication
Factors affecting interpersonal communication
Awareness and intent
Becoming an effective communicator
First, why bother?
Interpersonal workplace relations
The communication process
Strategies for better communication
Email and electronic communication.
Communicating with clients
Different kinds of communicators
Giving and receiving instructions.
Unit 4 – Phone skills
Telephone answering when office is unattended
Unit 5 – Writing letters and other documents
Good Business Writing.
Memoranda / memos
Parts of a Report
Editing and Proofreading
Unit 6 – Computer applications
Computer applications in the office
Word processing programs
Multimedia and new media
Types of computer.
Types of software
CD-ROM / CD-R / CD-RW
DVD-ROM / DVD-R / DVD-RW / BD-ROM / BD-RW
Printers, modems, scanners
Unit 7 – Office organisation and procedures
Designing a filing system
Using a filing system
Saving a word document
Active and inactive records
Organising office space.
Considerations when planning work schedules
Other ways to improve results
Time management strategies
Unit 8 – Health and safety in the office
Power leads and outlets.
Using VDU equipment.
Lifting and manual handling.
Fatigue in the workplace.
Stages of fatigue
Fatigue between work sessions
Recovery from strenuous mental activity
Ways to avoid unnecessary stress
Office security and legal restraints.
Copyright, defamation, privacy etc
Law and the internet
Estimated duration 50 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
I was able to study with my pace and happy to be completed now
H. Attard, Hopetoun Park, VIC | Office Skills and Practices
Why Choose Australian Online Courses?
Professional development that is widely recognised and respected;
Improve your employment opportunities;
Study online, anywhere via our elearning system;
High-quality professional development programs written by industry experts;
All course materials provided online – no textbooks to buy;
Unlimited tutor support;
We offer twelve (12) months’ access, with extensions available upon application (fees apply);
Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no entry requirements or pre-requisites for entry into this program.
How long will it take to complete this course?
The approximate study hours for this course is 50 hours. We offer twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
While printed materials are not available for purchase, PDF copies are available for download and self-printing for this program.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.