One of the least enjoyable, and arguably most dreaded, tasks in business is following up on unpaid customer accounts; but with the right processes in place it doesn’t need to be stressful. In Manage Overdue Customer Accounts you will gain the skills and knowledge required to correctly initiate and complete the debt collection process.
In this online debt collection course, you will also learn how to identify customers requiring collection activity, establish contact with customers and attempt to resolve outstanding payment matters, negotiate resolution and monitor agreements to ensure adherence.
On completion of this course, you will feel empowered to professionally manage overdue customer accounts with ease.
Course Structure
Unit - Manage overdue customer accounts
- Default terms
- Doubtful or bad debts
- Overdue account reporting
- Credit procedures
- Internal escalation procedures
- Consumer credit code
- Establish customer contact
- Resolve outstanding payment
- Have detailed facts in front of you
- Collection procedure flowchart
- Telephone technique
- Establish rapport with customer
- Negotiating payments
- Resolving issues
- Consumer credit note
- Contract law
- Advise customer of legal action
- Assess debtor’s response
- Resolution techniques
- Credit policy
- Record details of customer contact
- Monitor customer agreements
- Identify bad debt
- Breaches of agreements
- Debt collection agencies
- Legal action
- Credit listing
- Debt recovery codes
- Escalate / refer outstanding payments
- Product return process
- Limits of delegated authority
Study Hours
Estimated duration 15 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
Easy to use and look forward to doing more courses
K. Shaw, Mildura, QLD | Manage Overdue Customer Accounts
Very easy process! I could gain help when needed. All questions were easy to understand and the learning material provided was an excellent resource
K. Reid, Lightsview, SA | Manage Overdue Customer Accounts
Graduation
A Certificate of Attainment and Statement of Results will be issued upon successful completion of this course.
How to Enrol
Enrol Online: Click Add to Cart/View Cart on the course page.
Enrol via Live Chat (Business Hours)
Enrol via Telephone 1300 76 2221 (Business Hours)
Enrol via Purchase Order/Tax Invoice
Enrolling Multiple Staff?
To enrol multiple staff, please complete the Employer Enrolment Form. We’ll be in touch within 60 minutes during business hours!
Payment Options
Visa, Mastercard, BPAY and Direct Deposit.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
Professional Development for:-
- Bookkeeper
- Office Administrator
- Accounts Clerk
- Credit Officer
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