Communication is at the heart of everything we do. Ideally, it should be a two-way process. While one person is providing information, the other should not only understand what is said but show they are receptive to the information. The ability to communicate effectively requires strong verbal and listening skills, and both are vital employee assets in any business environment.
Communicating With Confidence is an online program that will help you improve your interpersonal communication skills, choose the right communication method to convey your message, and communicate with confidence both verbally and non-verbally.
In this personal development course, you will explore the art and science of effective communication, build trust with those you are communicating with, and learn to fine-tune your listening skills by asking the right questions.
You will also gain insights into miscommunication (the signs and how to resolve it), how to make an impact with non-verbal behaviours, and how to capture the attention of senior executives.
On completion of this course, you will be able to communicate efficiently and effectively, which will improve your morale and productivity, and enhance your relationships with your company, clients and colleagues.
Unit 1 - Become a great listener
Adopting a receptive mindset
Improving interpersonal communications
Strong listening skills
Indicate receptivity to a communication
Traits of different types of listeners
Interpersonal communication listening skills
Clarify messages with effective questions
Being a good listener
Types of listeners
Asking the right questions for clarification
Unit 2 - Capturing senior executives
Preparing to communicate with an executive
Communicating with senior executives
Building your credibility with senior executives
Conducting a meeting with senior executives
Communication platform characteristics
Communicating a pitch or presentation
Making a report or a proposal to senior executives
Techniques to get the attention of senior executives
Unit 3 - Choosing the right interpersonal communication method to make your point
Interpersonal communication skills
Recognising audience characteristics
Methods of interpersonal communications
Appropriate audiences for receiving an e-mail
Formatting and writing e-mails
Connecting with an audience
Face-to-face interpersonal communications
Delivering positive feedback to a co-worker
Deliver feedback while keeping emotions in check
Effective and efficient communication methods
Unit 4 - Communicating with confidence
Speaking effectively in business settings
Overcoming nervousness about speaking in front
Preparing content for effective communication
Using your voice effectively in business communications
Using body language to communicate confidently
Unit 5 - Do we have a failure to communicate?
Signs of a miscommunication
Resolving a miscommunication
Delivering bad news
Delivering difficult messages
Fixing or improving broken communications
Challenging interpersonal communications
Unit 6 - Making an impact with non-verbal communication
Techniques to project a positive attitude
Interpretations of facial expressions
How body language conveys messages
Enhance a conversation with tone of voice
Interpreting non-verbal behaviour
Unit 7 - The art and science of communication
Sharing communication responsibility
Making connections with people
Showing interest when communicating
Strengthening a communication connection
Assertive communication principles
Connecting with your audience
Unit 8 - Building trust when communicating
Primary intent of a communication
Communicate appropriately to an audience
Tailoring your communication to an audience
Body language and tone of voice
Managing your own feelings
Emotions of the audience
Building and maintaining trust
When you study with Australian Online Courses, you will be assessed using a competency-based training method.
Competency-based training focuses on the achievement of skills and knowledge against set criteria to ensure your competency is industry relevant. You will not be benchmarked against other students.
If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.
In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.
In this course, you will be assessed via multiple-choice questions to determine your mastery of details and specific knowledge gained during your studies to achieve a ‘competent’ or ‘not yet competent’ result.
Benefits of Multiple-Choice Assessments
Appropriate for assessing students’ mastery of details and specific knowledge.
Can be used to assess both simple knowledge and complex concepts.
Questions can be answered quickly to accurately assess a students’ mastery of many topics relatively quickly.
Assessment can be quickly and reliably scored to achieve a ‘competent’ or ‘not yet competent’ result.
As the answers are visible, multiple-choice questions offer the opportunity for the continuation of the learning process, offering educational value.
Why Choose Australian Online Courses?
Professional development that is widely recognised and respected;
Improve your employment opportunities;
Study online, anywhere via our elearning system;
High-quality professional development programs written by industry experts;
No entry requirements;
All course materials provided online – no textbooks to buy;
Unlimited tutor support;
Easy to understand course content;
We offer twelve (12) months’ access, with extensions available upon application (fees apply);
Certificate of Attainment/Completion issued for your CV (hard copy provided); and
Course may be tax deductible; see your tax advisor.
How long will it take to complete this course?
The approximate study hours for this course is 30 hours. We offer twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
While printed materials are not available for purchase, transcripts of video lectures and other learning resources are available for printing via our elearning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Professional development for office professionals, managers and those wishing to enhance their communication skills.