The Certificate of Quality Auditing and Management is an online professional development program that will provide you with the skills and knowledge required to prepare for and participate in a quality audit as a member of a quality audit team.
You will learn how to initiate, conduct and organise a quality audit plan including negotiating follow up action with the auditee/client; and monitoring and reviewing auditing systems and activities.
This online auditing course will take you through the process of reviewing designated documentation; identifying and developing checklists and audit-related documentation; preparing audit schedules; gathering, analysing and evaluating information, as well as managing project quality.
This professional development course is an excellent program for management professionals and business owners to ensure organisational systems, operations and procedures are effective and efficient and to safeguard against fraud and non-compliance with government and other regulatory bodies.
Unit 1 - Initiate a quality audit
Quality management systems
Pre-audit meeting with client
Prepare entry meeting agenda
Discuss audit scope with client
Quality terms and systems
Scope and risk
Patterns and trends
Types of audit
Examine business plan
Policies and procedures
Negotiate audit agreement with client
Outline audit processes
Lead auditor role
Audit team roles and responsibilities
Audit reporting styles and format
Develop quality audit plan
Audit methods and techniques
Check for accuracy
Resolve any problems
Unit 2 - Report on a quality audit
Compile audit results
Compare audit objectives
Analyse audit results
Accurate recording procedures
Descriptive and critical analysis
Reduction, elimination and prevention
Produce audit report
Types of audit reports
Present audit report
Statistical data in visual forms
Negotiate follow up process
Determine corrective action
Corrective Action Report (CAR)
Suggestions for improvements
Evaluate achieving audit objectives
4 phases of an audit
Audit method improvements
Unit 3 - Participate in a quality audit
Review auditee documentation
The first stage meeting
Prepare audit checklists/tools
Anticipate possible issues
Complete data analysis
Access sources of information
Report patterns and trends
Report areas of risk
Document audit processes
Prepare corrective action report (CAR)
Unit 4 - Lead a quality audit
Organise entry meeting
Prepare agenda for audit
Confirm audit objectives
Sources of information
Manage audit team resources
Supervise team activities
Corrective action reports
Conduct exit meeting
Examine results and findings
Context of audit
Provide team feedback
Advice for improvement
Unit 5 - Manage project quality
Quality management plan
Quality objectives and standards
Quality v grade
Project quality management
The process of quality planning
Tools, techniques and methods
Project scope statement
Project management plan
Design of Experiment (DOE)
Cost of Quality (COQ)
Process improvement plan
Quality control process
Cause and effect diagram
The Four Sigma values
Outputs from quality control
Estimated duration 75 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
It was easy to access the information, the layout and design of the training documents was functional, the information provided was quite useful and has enhanced my understanding of quality auditing. I’m happy with the overall experience, and wouldn’t hesitate to undertake another course in the future.
D. Thorn, Murrays Beach, NSW | Certificate of Quality Auditing and Management
Overall satisfying as what was learnt has certainly added value to our current audit approaches. High recommended to anyone wishing to take on Quality auditing
M. Nou Voklus, Papua New Guinea | Certificate of Quality Auditing and Management
Well structured course with plenty of support
K. Downes, Kenmore, QLD | Certificate of Quality Auditing and Management
Easy to use references and learning materials, assessment process was fair and thorough.
Overall course very beneficial.
S. Clery, Mount Crosby, QLD | Certificate of Quality Auditing and Management
Studying with Australian Online Courses gave me the flexibility to complete field studies, tasks and assignments in my own time. I did not feel pressured at any time during my course to submit work until I was completely satisfied with my work. The course material was well presented and easy to follow. I would highly recommend Australian Online Courses to anyone who is looking to undertake online study with such a helpful and professional organisation. Thanks again.
J, Christmass, Madeley, WA
I have experienced: i) Extremely efficient online learning. ii) Quick marking ‘turn-around’ times. iii) Tutors who have been wonderfully approachable and helpful with any queries and concerns regarding course enrollment, assessments and/or subject matter. Overall, I am very satisfied with learning via Australian Online Courses. Thank you.
C, Garson, Toowoomba, QLD
Fantastic experience and was able to gain lots of knowledge.
J. Peirce, Busby, NSW
I have learnt a lot from this course. This course has helped me to manage my anger issues and look at things from a different perspective. I have learnt that my anger and the behaviour can affect others. I have learnt new ways on controlling and managing my emotions and anger. This is the first time i have attended an anger management course. I wish I had done this course earlier.
B. Murphy, Concord, NSW
The course content was relevant, interesting and appropriately paced.
K. Scott, Peachester, QLD
My experience was Australian Online Courses was excellent. I could complete the work at my own pace using the provided materials which were in a easy to access spot. The education has helped me formulate ideas for progressing a project I am currently trying to develop. Overall I am very satisfied with what I have experienced.
N. Haydon, Mount Peter, QLD
It was a very informative platform. The study material is very useful and assignments are practical based real life situations. I learned a lot and I try my best to improve myself with the help of this course.
A.Singh, Hoppers Crossing, VIC
I completed this course to develop my knowledge and skillset in policy development in hopes of progressing my career. Online study works best for me to allow me to continue working full time, and studying when it suits me. Assessments were marked quickly, and the content was engaging and beneficial. Thank you to AOC
S. Littlehales-Adey, Everton Hills, QLD
I enjoyed studying and I’m going to enroll for another course. The tutor was great and it was easy to understand.
A, Egia, Gatton, QLD
The best institute I have ever come through. Looking forward to enrolling in few other courses for a refresher.
M, Hussein, Fiji
I was grateful to be able to study at my own pace, so I could stop and start when I chose and be able to keep up with other commitments. I also appreciated the tutors responding to my queries in a timely manner.
M, Minchin, Wellard, WA
I have thoroughly enjoyed completing this course. I’ve learnt many valuable new skills, which will assist me in advancing my career. Thank you!
T. A, Waterson, Kellyville, NSW
It was amazing experience to do online course with this organisation. Everything comes very smooth and the portal is very user friendly.
Z, Yuan, Melrose Park, NSW
loved studying Australian Online Courses. The fact that you are able to complete the course and assessment in your own time is amazing! I started this course when I was heavily pregnant with my first child and have now completed it 6 months after he was born due to the fact that it is at your own pace!
B, Carr, Gold Coast, QLD
I absolutely loved it! It was easy to pick up so that I could learn and start a new career.
G, Moore, Cranbourne North, VIC
AOC was great. Study content was great and gave me all necessary information to complete the assessments and also gain a great understanding of the units. I also dealt with AOC support to extend my course and it was such an easy process and I was so glad to be able to do that without any issues.
A, Spezza, Hadfield, VIC
I loved my experience studying with Australian Online Courses.
K. Sclippa, Mareeba, QLD
Amazing learning opportunity, I love that I can complete the course at my own pace. The learning and the assignments provided me with a lot of insight and knowledge for my future career.
D. Drube, Singapore
My experience for studying with Australian Online Courses was excellent. All the information supplied to me was easy to understand. I would definitely come back to you to study another course if needed, in the future. Highly recommend.
E. Pearce, Advancetown, QLD
My experience with Australian online courses has been fantastic, I would highly recommend them to everyone I know. Professional and extremely helpful staff make studying online so much easier. I definitely would chose to study with Australian Online Courses again.
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Why Choose Australian Online Courses?
Professional development that is widely recognised and respected;
Improve your employment opportunities;
Study online, anywhere via our elearning system;
High-quality professional development programs written by industry experts;
All course materials provided online – no textbooks to buy;
Unlimited tutor support via email;
We offer twelve (12) months’ access, with extensions available upon application (fees apply);
Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.