Market trends are constantly changing, and by achieving operational excellence, companies can improve their internal processes, gain a competitive advantage, retain customers and increase profits. But to attain this, you need to understand how an organisation’s existing processes work and create strategies for fundamentally enhancing them.
Introduction to Operations Management is an online professional development course that will help you organise workplaces, meet strategic objectives, and improve the quality and efficiency of internal processes and operations.
In this operations management course, you will explore popular inventory management tools, and learn about the transformation model, the product and service life cycle, the components of a supply chain and the key objectives involved in supply chain management.
You will also learn about demand forecasting, capacity management and value stream mapping via ‘Lean’ techniques, and explore the revolutionary Kanban system.
On completion of this course, you will be equipped with the transformative strategies that will help you to enhance an organisation’s ‘best practice’ operations to be sustainable over the long term.
Unit 1 - Applying value stream mapping in lean business
Value stream mapping
The value stream mapping process
Gathering data for value stream mapping
Creating a value stream map
Identifying waste in a value stream map
Identify process blocks in a value stream map
Pull systems in future state mapping
Unit 2 - Enabling business process improvement
Enabling business process improvement
Getting buy-in for process improvement
Analysing and redesigning a process
Implementing process improvement
Sustaining continual process improvement
Unit 3 - Managing for operational excellence
Understanding operation excellence
Building a foundation for operational excellence
Choosing and operational excellence methodology
Operational excellence tools
Sustaining operational excellence
Unit 4 - Using lean to improve flow and pull
Goals of the visual workplace
Implementing a just-in-time system
Visual workplace tools
Implementing a Kanban system
Unit 5 - Using lean to perfect organisational processes
The 5 step process for workplace organisation
Hoshin Kanri and the PDCA cycle
Hoshin Kanri strategies and project stages
Using Jidoka to solve problems
Using standard work to optimise processes
Work strategies for eliminating waste
Unit 6 - Using lean to reduce waste and streamline value flow
Value-add and none-value add activities
Over production and inventory
Over processing defects
Calculating cycle time and takt time
Unit 7 - Inventory management
Methods for valuing inventory
Calculating economic order quantity
Determining reorder points
Inventory management tools
Unit 8 - Operations management functions and strategies
Strategic operations management functions
Tactical operations management functions
Service and manufacturing organisations
Formulating organisational strategy
Operational strategies in manufacturing
Operations strategies in service organisations
The transformation model
Unit 9 - Optimising operations using demand forecasting and capacity management
Trends in customer demand
Demand forecasting variables
A process for forecasting demand
Demand forecasting models and methods
Managing capacity by keeping production level
Managing capacity by chasing demand
Managing capacity by managing demand
Forecast demand and manage capacity
Unit 10 - Strategic product and service management
Stages of the product life cycle
New product or service development
Best practices for new product development
Strategies for maintaining sales
Strategies for revitalising sales
Strategies for product and service rationalisation
Managing products and services
Unit 11 - Supply chain management basics: cutting costs and optimising delivery
Understanding the supply chain
What drives supply chain management?
Supply chain characteristics
Organisational supply chain strategies
Selecting the best supply chain strategies
When you study with Australian Online Courses, you will be assessed using a competency-based training method.
Competency-based training focuses on the achievement of skills and knowledge against set criteria to ensure your competency is industry relevant. You will not be benchmarked against other students.
If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.
In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.
In this course, you will be assessed via multiple-choice questions to determine your mastery of details and specific knowledge gained during your studies to achieve a ‘competent’ or ‘not yet competent’ result.
Benefits of Multiple-Choice Assessments
Appropriate for assessing students’ mastery of details and specific knowledge.
Can be used to assess both simple knowledge and complex concepts.
Questions can be answered quickly to accurately assess a students’ mastery of many topics relatively quickly.
Assessment can be quickly and reliably scored to achieve a ‘competent’ or ‘not yet competent’ result.
As the answers are visible, multiple-choice questions offer the opportunity for the continuation of the learning process, offering educational value.
Easy to use and helpful service.
M. Sivell, Eight Mile Plains, QLD | Certificate of Operations Management
Good learning material and support
B. Schriever, Strathdale Victoria | Introduction to Operations Management
Why Choose Australian Online Courses?
Professional development that is widely recognised and respected;
Improve your employment opportunities;
Study online, anywhere via our elearning system;
High-quality professional development programs written by industry experts;
No entry requirements;
All course materials provided online – no textbooks to buy;
Unlimited tutor support;
Easy to understand course content;
We offer twelve (12) months’ access, with extensions available upon application (fees apply);
Certificate of Attainment/Completion issued for your CV (hard copy provided); and
Course may be tax deductible; see your tax advisor.
How long will it take to complete this course?
The approximate study hours for this course is 50 hours. We offer twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
While printed materials are not available for purchase, transcripts of video lectures and other learning resources are available for printing via our elearning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.