Operations managers are essential to almost every industry, and as market trends change constantly, operations management skills are invaluable. This course is ideal for those seeking operations roles in sectors ranging from finance to retail, education, insurance, healthcare and more.
The Certificate of Operations Management is an online professional development course that will help you organise workplaces, meet strategic objectives, and improve the quality and efficiency of internal and external processes and operations.
In this operations management course, you will explore popular information and inventory management tools, learn how to develop a business plan and understand strategic planning and implementation strategies.
You will also learn about business control systems, from analysing and interpreting accounting reports to risk analysis and contingency planning, as well as how to evaluate marketing strategies.
On completion of this course, you will be equipped with the transformative strategies that will help you enhance an organisation’s ‘best practice’ operations to be sustainable over the long term.
Unit - Operations Management
Unit 1 – The Economic Environment
The world of economics
Public (Command Economic System).
Private (Market Economic System)
Traditional economic system
Performance criteria for an economy
Other economic performance indicators
Basic economic principles
Law of demand
Law of Substitution
Law of diminishing return
Law of diminished marginal utility
Total Quality Management
Creating a strategic plan
SWAT and SMART analysis
The World Trade Organisation (WTO)
European Economic Union
The Role of the ECB (European Central Bank)
Unit 2 – External Influences
Monopoly and monopolistic competition
International markets and trade-able commodities
Supply and demand
Supply and demand
Economics of scale
Unit 3 – Information Management
Scope and nature of office work
Functions of an office
Common office functions (reception, clerical, secretarial, information processing)
Common jobs within an office
Departments within an organisation
Data knowledge, storage and management
Hard copy information
Active and inactive records
Designing a filing system
Books needed in business
Different ways to approach bookkeeping
Steps in the bookkeeping process
Developing a record keeping and accounting system
Flow of information
Ledgers and journals
Returns and allowances
Statement of account
Other business documents
Use of business documents
The cash book
Credit sales and credit purchases journal
The general journal
A trial balance
Unit 4 – Strategic Planning
Documenting the strategy
Documenting an operational plan
Key components of a business plan
A planning procedure
What to plan for
Finance – a budget
Structure for a Financial plan
Developing a budget
Structure for a marketing plan
Unit 5 – Implementing Strategies
Reviewing strategy and strategy management
Key elements of EIA
Steps in an environmental assessment process
Flora and fauna assessment
Open space management plan
Unit 6 – Developing a Business Plan
Case study: nursery development plan
PBL project to formulate criteria required for implementation of a business proposal to develop a business plan.
Unit 7 – Business Control Systems
The balance sheet
Classification in the balance sheet
Profit and loss statement
Link between profit and balance sheet
Depreciation of assets
Analysis and interpretation of accounting reports
Types of analytical ratios
Operating efficiency ratios
Efficiency ratios and profitability
Liquidity analysis and cash budgeting
Financial stability ratios
Gearing rate of return on investment
Limitations to ratio analysis
PERT (Program evaluation and review)
CPA (Critical path analysis)
GNATT Charts Fastest and slowest completion times
Business expansion and sources of finance
Unit 8 – Evaluating Marketing
Importance or marketing a business
The marketing mix
Strategic Response Through Marketing Mix
Where Do the Four P’s Fit into Marketing Planning?
Military Inspired Strategies for Marketing and Sales
Understanding Transactional versus Relationship Marketing
Buying/Selling and the Decision Making Process
Buying, selling and decision making
Decision making process ( 5 steps)
The Customer’s Point of View
Customer satisfaction and goodwill
Unit 9 – Marketing Strategies
Target markets and market segmentation
Defining your target market
Determining market segmentation
Projecting the future
Case study – Landscape Contractor
The business portfolio
Estimated duration 50 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Amazing flexibility, great communication and easy to access
M. Rosa, Mermaid Beach, QLD | Introduction to Operations Management
I found this course easy to understand and complete.
B. Cascarino, Bowral, NSW | Certificate of Operations Management
Thoroughly enjoyed the training, everything was easy to access and understand. Thanks
D. Ibraimoski, Morley WA | Introduction to Operations Management
Overall, it was an amazing experience that I heartily endorse to everyone.
R. Krishnamurthy, Bennett Spring, WA | Certificate of Operations Management
Studying with Australian Online Courses gave me the flexibility to complete field studies, tasks and assignments in my own time. I did not feel pressured at any time during my course to submit work until I was completely satisfied with my work. The course material was well presented and easy to follow. I would highly recommend Australian Online Courses to anyone who is looking to undertake online study with such a helpful and professional organisation. Thanks again.
J, Christmass, Madeley, WA
I have experienced: i) Extremely efficient online learning. ii) Quick marking ‘turn-around’ times. iii) Tutors who have been wonderfully approachable and helpful with any queries and concerns regarding course enrollment, assessments and/or subject matter. Overall, I am very satisfied with learning via Australian Online Courses. Thank you.
C, Garson, Toowoomba, QLD
Fantastic experience and was able to gain lots of knowledge.
J. Peirce, Busby, NSW
I have learnt a lot from this course. This course has helped me to manage my anger issues and look at things from a different perspective. I have learnt that my anger and the behaviour can affect others. I have learnt new ways on controlling and managing my emotions and anger. This is the first time i have attended an anger management course. I wish I had done this course earlier.
B. Murphy, Concord, NSW
The course content was relevant, interesting and appropriately paced.
K. Scott, Peachester, QLD
My experience was Australian Online Courses was excellent. I could complete the work at my own pace using the provided materials which were in a easy to access spot. The education has helped me formulate ideas for progressing a project I am currently trying to develop. Overall I am very satisfied with what I have experienced.
N. Haydon, Mount Peter, QLD
It was a very informative platform. The study material is very useful and assignments are practical based real life situations. I learned a lot and I try my best to improve myself with the help of this course.
A.Singh, Hoppers Crossing, VIC
I completed this course to develop my knowledge and skillset in policy development in hopes of progressing my career. Online study works best for me to allow me to continue working full time, and studying when it suits me. Assessments were marked quickly, and the content was engaging and beneficial. Thank you to AOC
S. Littlehales-Adey, Everton Hills, QLD
I enjoyed studying and I’m going to enroll for another course. The tutor was great and it was easy to understand.
A, Egia, Gatton, QLD
The best institute I have ever come through. Looking forward to enrolling in few other courses for a refresher.
M, Hussein, Fiji
I was grateful to be able to study at my own pace, so I could stop and start when I chose and be able to keep up with other commitments. I also appreciated the tutors responding to my queries in a timely manner.
M, Minchin, Wellard, WA
I have thoroughly enjoyed completing this course. I’ve learnt many valuable new skills, which will assist me in advancing my career. Thank you!
T. A, Waterson, Kellyville, NSW
It was amazing experience to do online course with this organisation. Everything comes very smooth and the portal is very user friendly.
Z, Yuan, Melrose Park, NSW
loved studying Australian Online Courses. The fact that you are able to complete the course and assessment in your own time is amazing! I started this course when I was heavily pregnant with my first child and have now completed it 6 months after he was born due to the fact that it is at your own pace!
B, Carr, Gold Coast, QLD
I absolutely loved it! It was easy to pick up so that I could learn and start a new career.
G, Moore, Cranbourne North, VIC
AOC was great. Study content was great and gave me all necessary information to complete the assessments and also gain a great understanding of the units. I also dealt with AOC support to extend my course and it was such an easy process and I was so glad to be able to do that without any issues.
A, Spezza, Hadfield, VIC
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K. Sclippa, Mareeba, QLD
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Why Choose Australian Online Courses?
Professional development that is widely recognised and respected;
Improve your employment opportunities;
Study online, anywhere via our elearning system;
High-quality professional development programs written by industry experts;
All course materials provided online – no textbooks to buy;
Unlimited tutor support via email;
We offer twelve (12) months’ access, with extensions available upon application (fees apply);
Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
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Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.