Operations managers are essential to almost every industry, and as market trends change constantly, operations management skills are invaluable. This course is ideal for those seeking operations roles in sectors ranging from finance to retail, education, insurance, healthcare and more.
The Certificate of Operations Management is an online professional development course that will help you organise workplaces, meet strategic objectives, and improve the quality and efficiency of internal and external processes and operations.
In this operations management course, you will explore popular information and inventory management tools, learn how to develop a business plan and understand strategic planning and implementation strategies.
You will also learn about business control systems, from analysing and interpreting accounting reports to risk analysis and contingency planning, as well as how to evaluate marketing strategies.
On completion of this course, you will be equipped with the transformative strategies that will help you enhance an organisation’s ‘best practice’ operations to be sustainable over the long term.
Course Structure
Unit - Operations Management
Unit 1 – The Economic Environment
- The world of economics
- Scarcity
- Economic resources
- Opportunity costs
- Goods
- Definitions
- Economic systems
- Public (Command Economic System).
- Private (Market Economic System)
- Traditional economic system
- Economic ownership
- Performance criteria for an economy
- Other economic performance indicators
- Basic economic principles
- Law of demand
- Law of Substitution
- Law of diminishing return
- Law of diminished marginal utility
- Competition
- Sustainability
- Total Quality Management
- Strategic Planning
- Creating a strategic plan
- SWAT and SMART analysis
- The World Trade Organisation (WTO)
- European Economic Union
- The Role of the ECB (European Central Bank)
- APEC
Unit 2 – External Influences
- Market types
- Monopoly and monopolistic competition
- Oligopoly
- Perfect competition
- External Influences
- International markets and trade-able commodities
- Globalisation trends
- Supply and demand
- Market forces
- Supply and demand
- Market forces
- Elasticity
- Economics of scale
- Cost structures
- Liquidity
Unit 3 – Information Management
- Scope and nature of office work
- Functions of an office
- Common office functions (reception, clerical, secretarial, information processing)
- Common jobs within an office
- Departments within an organisation
- Office processes
- Flow charts
- Data knowledge, storage and management
- Filing systems
- Classifying information
- Hard copy information
- Filing procedures
- Active and inactive records
- Computer databases
- Designing a filing system
- Data protection
- Financial records
- Books needed in business
- Different ways to approach bookkeeping
- Steps in the bookkeeping process
- Developing a record keeping and accounting system
- Flow of information
- Financial reports
- Ledgers and journals
- Source documents
- Cash transactions
- Credit transactions
- Returns and allowances
- Statement of account
- Other business documents
- Use of business documents
- Bookkeeping abbreviations
- The cash book
- Credit sales and credit purchases journal
- The general journal
- The ledger
- A trial balance
- Bank reconciliation
- Petty cash
Unit 4 – Strategic Planning
- Strategic planning
- Documenting the strategy
- Operational planning
- Documenting an operational plan
- Key components of a business plan
- SWOT analysis
- A planning procedure
- Decisions
- What to plan for
- Finance – a budget
- Structure for a Financial plan
- Developing a budget
- Structure for a marketing plan
- Plan drawing
Unit 5 – Implementing Strategies
- Implementing strategy
- Bench marking
- Reviewing strategy and strategy management
- Environmental audits
- Key elements of EIA
- Steps in an environmental assessment process
- Study design
- Baseline studies
- Predicting impacts
- Mitigation measures
- Flora and fauna assessment
- Open space management plan
- Rehabilitation plan
Unit 6 – Developing a Business Plan
- Business planning
- Case study: nursery development plan
- Sensitivity analysis
- PBL project to formulate criteria required for implementation of a business proposal to develop a business plan.
Unit 7 – Business Control Systems
- Financial statements
- The balance sheet
- Classification in the balance sheet
- Working capital
- Profit and loss statement
- Link between profit and balance sheet
- Depreciation of assets
- Analysis and interpretation of accounting reports
- Analytical ratios
- Ratio yardsticks
- Types of analytical ratios
- Profitability ratios
- Operating efficiency ratios
- Efficiency ratios and profitability
- Liquidity ratios
- Liquidity analysis and cash budgeting
- Financial stability ratios
- Gearing rate of return on investment
- Limitations to ratio analysis
- Risk analysis
- Contingency plan
- Business systems
- Quality systems
- Innovation management
- PERT (Program evaluation and review)
- CPA (Critical path analysis)
- GNATT Charts Fastest and slowest completion times
- Business expansion and sources of finance
- Overdraft facility
- Equity credit
- Record keeping
Unit 8 – Evaluating Marketing
- Importance or marketing a business
- Market research
- The marketing mix
- Marketing planning
- Market Analysis
- Strategic Response Through Marketing Mix
- Where Do the Four P’s Fit into Marketing Planning?
- Military Inspired Strategies for Marketing and Sales
- Services marketing
- Customer service
- Understanding Transactional versus Relationship Marketing
- Buyer Behaviour
- Buying/Selling and the Decision Making Process
- Buying, selling and decision making
- Different heuristics
- Decision making process ( 5 steps)
- The Customer’s Point of View
- Customer satisfaction and goodwill
Unit 9 – Marketing Strategies
- Target markets and market segmentation
- Targeting strategies
- Defining your target market
- Determining market segmentation
- Projecting the future
- Positioning
- Case study – Landscape Contractor
- The business portfolio
Study Hours
Estimated duration 50 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
Amazing flexibility, great communication and easy to access
M. Rosa, Mermaid Beach, QLD | Introduction to Operations Management
I found this course easy to understand and complete.
B. Cascarino, Bowral, NSW | Certificate of Operations Management
Thoroughly enjoyed the training, everything was easy to access and understand. Thanks
D. Ibraimoski, Morley WA | Introduction to Operations Management
Overall, it was an amazing experience that I heartily endorse to everyone.
R. Krishnamurthy, Bennett Spring, WA | Certificate of Operations Management
Graduation
A Certificate of Attainment and Statement of Results will be issued upon successful completion of this course.
How to Enrol
Enrol Online: Click Add to Cart/View Cart on the course page.
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Enrol via Telephone 1300 76 2221 (Business Hours)
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Enrolling Multiple Staff?
To enrol multiple staff, please complete the Employer Enrolment Form. We’ll be in touch within 60 minutes during business hours!
Payment Options
Visa, Mastercard, BPAY and Direct Deposit.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
- Operations Manager
- General Manager