Operations managers are essential to almost every industry, and as market trends change constantly, operations management skills are invaluable. This course is ideal for those seeking operations roles in sectors ranging from finance to retail, education, insurance, healthcare and more.
The Certificate of Operations Management is an online professional development course that will help you organise workplaces, meet strategic objectives, and improve the quality and efficiency of internal and external processes and operations.
In this operations management course, you will explore popular information and inventory management tools, learn how to develop a business plan and understand strategic planning and implementation strategies.
You will also learn about business control systems, from analysing and interpreting accounting reports to risk analysis and contingency planning, as well as how to evaluate marketing strategies.
On completion of this course, you will be equipped with the transformative strategies that will help you enhance an organisation’s ‘best practice’ operations to be sustainable over the long term.
Unit - Operations Management
Unit 1 – The Economic Environment
The world of economics
Public (Command Economic System).
Private (Market Economic System)
Traditional economic system
Performance criteria for an economy
Other economic performance indicators
Basic economic principles
Law of demand
Law of Substitution
Law of diminishing return
Law of diminished marginal utility
Total Quality Management
Creating a strategic plan
SWAT and SMART analysis
The World Trade Organisation (WTO)
European Economic Union
The Role of the ECB (European Central Bank)
Unit 2 – External Influences
Monopoly and monopolistic competition
International markets and trade-able commodities
Supply and demand
Supply and demand
Economics of scale
Unit 3 – Information Management
Scope and nature of office work
Functions of an office
Common office functions (reception, clerical, secretarial, information processing)
Common jobs within an office
Departments within an organisation
Data knowledge, storage and management
Hard copy information
Active and inactive records
Designing a filing system
Books needed in business
Different ways to approach bookkeeping
Steps in the bookkeeping process
Developing a record keeping and accounting system
Flow of information
Ledgers and journals
Returns and allowances
Statement of account
Other business documents
Use of business documents
The cash book
Credit sales and credit purchases journal
The general journal
A trial balance
Unit 4 – Strategic Planning
Documenting the strategy
Documenting an operational plan
Key components of a business plan
A planning procedure
What to plan for
Finance – a budget
Structure for a Financial plan
Developing a budget
Structure for a marketing plan
Unit 5 – Implementing Strategies
Reviewing strategy and strategy management
Key elements of EIA
Steps in an environmental assessment process
Flora and fauna assessment
Open space management plan
Unit 6 – Developing a Business Plan
Case study: nursery development plan
PBL project to formulate criteria required for implementation of a business proposal to develop a business plan.
Unit 7 – Business Control Systems
The balance sheet
Classification in the balance sheet
Profit and loss statement
Link between profit and balance sheet
Depreciation of assets
Analysis and interpretation of accounting reports
Types of analytical ratios
Operating efficiency ratios
Efficiency ratios and profitability
Liquidity analysis and cash budgeting
Financial stability ratios
Gearing rate of return on investment
Limitations to ratio analysis
PERT (Program evaluation and review)
CPA (Critical path analysis)
GNATT Charts Fastest and slowest completion times
Business expansion and sources of finance
Unit 8 – Evaluating Marketing
Importance or marketing a business
The marketing mix
Strategic Response Through Marketing Mix
Where Do the Four P’s Fit into Marketing Planning?
Military Inspired Strategies for Marketing and Sales
Understanding Transactional versus Relationship Marketing
Buying/Selling and the Decision Making Process
Buying, selling and decision making
Decision making process ( 5 steps)
The Customer’s Point of View
Customer satisfaction and goodwill
Unit 9 – Marketing Strategies
Target markets and market segmentation
Defining your target market
Determining market segmentation
Projecting the future
Case study – Landscape Contractor
The business portfolio
Estimated duration 50 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Amazing flexibility, great communication and easy to access
M. Rosa, Mermaid Beach, QLD | Introduction to Operations Management
Good learning material and support
B. Schriever, Strathdale Victoria | Introduction to Operations Management
Thoroughly enjoyed the training, everything was easy to access and understand. Thanks
D. Ibraimoski, Morley WA | Introduction to Operations Management
Why Choose Australian Online Courses?
Professional development that is widely recognised and respected;
Improve your employment opportunities;
Study online, anywhere via our elearning system;
High-quality professional development programs written by industry experts;
All course materials provided online – no textbooks to buy;
Unlimited tutor support via email;
We offer twelve (12) months’ access, with extensions available upon application (fees apply);
Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no entry requirements or pre-requisites for entry into this program.
How long will it take to complete this course?
The approximate study hours for this course is 50 hours. We offer twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
While printed materials are not available for purchase, PDF copies are available for download and self-printing for this program.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.