Could you be the next face of health care? As a medical receptionist, your job will be to greet patients in a health care setting (doctor’s office, hospital, allied healthcare or specialist clinic), as well as perform administrative duties.
The Certificate of Medical Reception and Office Administration is a comprehensive online professional development program that will prepare you for a fulfilling career as a medical receptionist or administrator.
In this online medical reception course, you will learn how to perform a diverse range of administrative and reception duties, including providing advice to clients, processing referrals and maintaining medical accounts for a range of patients.
You will also learn how to schedule appointments, file medical records, manage medical billing as well as learn how to communicate with clients and use appropriate medical terminology.
Health care is a growth industry in Australia and job prospects are positive. So, this course, developed in consultation with industry experts to reflect the latest medical administration training, is the first step in pursuing a career that’s secure and in-demand.
On completion of this course, you will have gained essential skills and knowledge necessary to successfully work in a medical reception or administration role.
Unit 1 - Patient record-keeping systems
Patient record-keeping systems
Policies and procedures
Record keeping processes
Communication to personnel
Roles and responsibilities
Operation of patient records system
Maintain patient records
Integrity of patient records
Security of patient records
Confidentiality of patient records
Transferring records authorisation
Improve patient records system
Monitor and review
Implement approved recommendations
Deliver staff training
Unit 2 - Prepare and process medical accounts
Identify patient fee schedule for different services
Advising patients of fee schedule
Medical benefits scheme (MBS)
Australian Medical Association (AMA)
MBS and AMA item numbers
Advise patients of entitlements and rebates
Medicare rebates and safety net
Reciprocal health care agreements
Services not covered by medicare
Other entitlement programs
Schedule medical appointments
Health and safety legislation
Procedures and policies
Scheduling and changing appointments
Check referrals to ensure validity
Follow correct procedures
Referral procedures and validity
Filing referral letters
Billing policies and procedures
Patient information and confidentiality
Issuing and payment of accounts
Procedures not eligible for Medicare rebate
Electronically generated accounts
Account and billing documentation
Department of Veterans affairs (DVA)
DVA manual and electronic claiming
Motor vehicle accident claims (CTP)
Receive and document payments
Reconciling medicare payments
Discrepancies and overdue/unpaid accounts
Storing financial records
Unit 3 - Medical terminology
Strategies for tackling new words
Using a medical dictionary or medical terminology spell check
Guidelines for correct pronunciation
Building block of medical words
Special words and phrases
Medical investigations and procedures
Medical equipment and instruments
Medical specialties and medication practitioners
Policies and procedures
Standard operating procedures (SOP)
Clarification of terminology
Using medical terminology correctly
Ordering and receiving goods
Quotes and invoices
Types of surgery
Surgery and surgical processes
Completing forms and documentation
Written references to surgical procedures
List of major specialised areas of medicine
List of major systems of the human body
Unit 4 - Maintain patient records
Record maintenance responsibilities
Roles and responsibilities
Induction and training
Policies and procedures
Documented procedures record-keeping
Accessing documented procedures
Access patient records
Facilitate patient visit
Confirm /Check patient details
Create new patient records
Health and safety legislation
Check records following patient visit
Store patient records
Checks on patient files
File movement register
Archiving patient files
Archiving digital records
Transfer patient files
Monitor and review role
Review own role
Continuous improvement cycle
Unit 5 - Confidentiality, privacy and security in a medical environment
Accepted codes of conduct
Work approved by health practitioner
Policies and procedures
Complete tasks in a timely manner
Clarify unclear procedures
Treat patients and colleagues with respect
Act with honesty and integrity
Conflict of interests
Confidentiality and privacy procedures
Discretion for all communication
Australian privacy principles (APPs)
Preparing patient records
Dealing with family/ friends
Power of attorney
Report infectious diseases
Secure patient records
Clearly label and store securely
Storage and security
Drugs and equipment storage
Health and safety
Estimated duration 75 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
One (1) Free Optional Typing Speed and Accuracy Test. This typing test is marked according to Australian Standards. Conditions apply.
I had an incredible experience studying with Australian Online Courses. I have not studied for a while now and was a bit nervous about getting back into it but AOC provided me with a simple yet very informative course that I feel has helped me to excel in the area that I was studying. I feel like I have learned a lot and am excited to be able to use my new knowledge to progress in my job role. I will be recommending Australian Online Courses to any of my friends or family that decide to start studying, and I can’t wait to study more courses in the future, and expand my knowledge even more!
J. Lamond, Meadow Springs, WA | Certificate of Medical Reception and Office Administration
Easy to follow course units and tutors available when needed. At own pace to complete course was perfect!
S. Harris, Yalyalup, WA | Certificate of Medical Reception and Office Administration
My online experience was great, material easy to read. It is my first online study that I have completed as I was able to stay focused. Course was very interesting and learnt so much. Cannot wait to expand my employment opportunities.
N. Leonard, Sarina, QLD | Certificate of Medical Reception and Office Administration
Having not studied for many year, I found this course to be easy to follow and the assessments were very helpful with my learning experience.
B. Oliveri, Tanah Merah, QLD | Certificate of Medical Reception and Office Administration
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Why Choose Australian Online Courses?
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Study online, anywhere via our elearning system;
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We offer twelve (12) months’ access, with extensions available upon application (fees apply);
Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
When can I start this course?
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How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
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Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.