Are you interested in developing or enhancing your skills in information and knowledge management? If so, this online course is an ideal professional development program for you.
The Certificate of Information and Knowledge Management provides you with the skills and knowledge required to utilise and manage information and knowledge management systems for an organisation. You will also learn the best strategies for retaining key information and company knowledge.
This information and knowledge management course is ideal for managers who are responsible for ensuring that key information and corporate knowledge are retained, accessible to others and are utilised to improve business outcomes.
On completion this course, you will feel confident to teach others how to use an information or knowledge management system and successfully manage the use of these systems for a company or organisation.
Course Structure
Unit 1 - Use knowledge management systems
- Requirements for use of system
- Knowledge management
- Policies and procedures
- Information security
- Security procedures
- Collect, analyse and prepare units
- Collect and collate data
- Collect and prepare data information
- Check data for clarity, accuracy currency and relevance
- Entering data correctly
- Working to time constraints
- Making suggestions
- Provide feedback
- System outputs and responses
- How can the documentation be used
- Improving work practice
- Sharing learnings with work colleagues
- Codes of practice
- Standards
Unit 2- Manage an information or knowledge management system
- Management systems
- Personnel needs
- IM or KM systems
- Secure resources
- Help desks
- Facilitate learning activities
- Cultural change
- Policies and procedures
- Effectiveness of learning activities
- Transfer of learning
- Manage use of IM or KM system
- Policies and procedures
- Security of system
- Policies
- Implementation issues
- Integration and alignment
- Fishbone diagram
- Brain storming
- Manage contingencies
- Review use of IM or KM system
- Analyse effectiveness
- SWOT analysis
- Quality circles
- Review business and operational plan
- System improvements
Study Hours
Estimated duration 30 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
I found the training experience challenging at times as the subject matter was quite dry but the presentation of the course was logical and easy to follow. AOC were very responsive when I submitted my assessment and if required, I know that a trainer was only an email away.
J. Whitty, Canberra, ACT | Certificate of Information and Knowledge Management
Very easy to use and flexible, allowing you to save and complete step by step. Detailed reading notes applicable to the assessment activities. Very quick tutor turn around time for marking.
N. Stornebrink, VIC | Certificate of Information and Knowledge Management
Good content, easy to use online system, quick assessing turn-around.
T. Miley, Erskine WA | Certificate of Information and Knowledge Management
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no entry requirements or pre-requisites for entry into this program.
How long will it take to complete this course?
The approximate study hours for this course is 30 hours. Twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
Yes! The cost for printed materials for this course is $50 per unit. Total cost for optional printed materials is: $100.00. Printed materials are available for purchase at any time and not require to complete this course. Everything you need to complete the course is provided online via our e-learning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Payment Options
Visa, Mastercard, BPAY and Direct Deposit
Career Pathways
Future growth
Strong
Unemployment
Low
- Knowledge Manager
- Business Manager
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