If you intend to pursue a management role in hospitality, you’ll need strong leadership and interpersonal communication skills. You’ll also need a passion for the industry, which covers restaurants, hotels, travel, airlines, cruise and related companies, to be successful.
The Certificate of Hospitality Management is an online professional development program that will equip you with the skills and knowledge required to successfully lead and manage people in the hospitality industry.
In this online hospitality course, you will improve your ability to lead and manage, and learn how to manage conflict in the workplace to foster team commitment and cohesion.
You will also learn how to work effectively in hospitality service and manage workflow to ensure optimal business performance, including staff rostering, work schedules, and efficiency and service levels planning to meet business objectives.
You will also gain a range of competencies in budgeting, finance and marketing, specifically relating to the hospitality industry.
On completion of this course you will feel confident to work in a management role in the hospitality industry.
Unit 1 - Work effectively in hospitality service
Preparing for service
Plan and organise tasks
Mise en place
Briefings from head chef
Function running sheets
Work plan / action plan
Roles and responsibilities
Quality customer service
Special or cultural requirements
Wine lists / beverage menus
Upselling and cross-selling
Materials and equipment
Tasks / frequency of tasks
End of shift duties
Administration and reporting
Debriefing and handover sessions
Unit 2 - Lead and manage people
Performance and behaviour
Acting as a role model
Positive and professional interaction
Vision and mission statements
Leadership and management differences
Team commitment and cooperation
Plans and objectives
The paradigm shift
Expectations, roles and responsibilities
Maslow’s hierarchy of needs
Rewarding individual and team efforts
Manage team performance
Mentoring and coaching
Achieving optimum performance
Equity Goal and Motivation Theories
Unit 3 - Develop and manage quality customer service practices
Customer service practices
Customer needs and expectations
Professionalism and courtesy
Customer and staff feedback
Policies and procedures
Delivering quality customer service
Induction and training
Monitor customer service
Training needs analysis (TNA)
Customer service training programs
Positive role modelling
Continuous improvement cycle
Problem solving model
Unit 4 – Manage business operational plans
Establish operational plan
Developing contingency plans
Explain plan to work teams
Recruitment and induction
Acquisition of physical resources
Monitor profit and productivity plans
Managing under performance
Support for individuals and teams
Variations to operational plans
Budget and financial forecasts
Quantifiable performance objectives
Legislation and regulations
Fair trading laws and work health and safety
Unit 5 - Manage finances within a budget
Cash flow budgets
Forecasting and operations budgets
Income and expenditure priorities
Resource allocation records
Income and expenditure
Financial cost analysis
Budget status reports
Costs and resources
Continuous improvement plan
Financial management systems
Desired budget outcomes
The balanced scorecard
Value-based management (VBM)
Customer service levels
Financial and statistical reports
Unit 6 - Manage conflict
Aggressive or abusive behaviour
Impact of conflict
Oral and written questions
Causes of workplace conflict
Unit 7 - Roster staff
Casual / full time employees
Awards and enterprise agreements
Operational efficiency and performance
Social and cultural considerations
Communicate rosters to staff
Employee information records
Estimated duration 150 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
I thoroughly enjoyed studying the hospitality management course with Australian Online Courses. I would definitely recommend and use this great resource again. By adding the course details to my CV and stating that I had almost finished I have been offered so many more jobs as a F&B Supervisor. It has definitely enhanced my hospitality management career.
E. Byrnes, Wembley, WA | Certificate of Hospitality Management
I really enjoyed studying with Australian Online Courses. The contents of each unit are well set out which has improved and developed my skills and knowledge
G. Woodcock, Hampton Park, VIC | Certificate of Hospitality Management
I recently completed a course with Australian Online Courses and had a great experience. The course material was well-organised and easy to follow, and the online platform made it convenient for me to access the lessons and assignments at my own pace. The instructor was knowledgeable and always available to answer any questions I had. Overall, I highly recommend Australian Online Courses for anyone looking to further their education or expand their skill set. The quality of the course and the support provided by the team made it a valuable and enjoyable learning experience.
J. Hobbs, Gunn, NT | Certificate of Hospitality Management
Studying with Australian Online Courses gave me the flexibility to complete field studies, tasks and assignments in my own time. I did not feel pressured at any time during my course to submit work until I was completely satisfied with my work. The course material was well presented and easy to follow. I would highly recommend Australian Online Courses to anyone who is looking to undertake online study with such a helpful and professional organisation. Thanks again.
J, Christmass, Madeley, WA
I have experienced: i) Extremely efficient online learning. ii) Quick marking ‘turn-around’ times. iii) Tutors who have been wonderfully approachable and helpful with any queries and concerns regarding course enrollment, assessments and/or subject matter. Overall, I am very satisfied with learning via Australian Online Courses. Thank you.
C, Garson, Toowoomba, QLD
Fantastic experience and was able to gain lots of knowledge.
J. Peirce, Busby, NSW
I have learnt a lot from this course. This course has helped me to manage my anger issues and look at things from a different perspective. I have learnt that my anger and the behaviour can affect others. I have learnt new ways on controlling and managing my emotions and anger. This is the first time i have attended an anger management course. I wish I had done this course earlier.
B. Murphy, Concord, NSW
The course content was relevant, interesting and appropriately paced.
K. Scott, Peachester, QLD
My experience was Australian Online Courses was excellent. I could complete the work at my own pace using the provided materials which were in a easy to access spot. The education has helped me formulate ideas for progressing a project I am currently trying to develop. Overall I am very satisfied with what I have experienced.
N. Haydon, Mount Peter, QLD
It was a very informative platform. The study material is very useful and assignments are practical based real life situations. I learned a lot and I try my best to improve myself with the help of this course.
A.Singh, Hoppers Crossing, VIC
I completed this course to develop my knowledge and skillset in policy development in hopes of progressing my career. Online study works best for me to allow me to continue working full time, and studying when it suits me. Assessments were marked quickly, and the content was engaging and beneficial. Thank you to AOC
S. Littlehales-Adey, Everton Hills, QLD
I enjoyed studying and I’m going to enroll for another course. The tutor was great and it was easy to understand.
A, Egia, Gatton, QLD
The best institute I have ever come through. Looking forward to enrolling in few other courses for a refresher.
M, Hussein, Fiji
I was grateful to be able to study at my own pace, so I could stop and start when I chose and be able to keep up with other commitments. I also appreciated the tutors responding to my queries in a timely manner.
M, Minchin, Wellard, WA
I have thoroughly enjoyed completing this course. I’ve learnt many valuable new skills, which will assist me in advancing my career. Thank you!
T. A, Waterson, Kellyville, NSW
It was amazing experience to do online course with this organisation. Everything comes very smooth and the portal is very user friendly.
Z, Yuan, Melrose Park, NSW
loved studying Australian Online Courses. The fact that you are able to complete the course and assessment in your own time is amazing! I started this course when I was heavily pregnant with my first child and have now completed it 6 months after he was born due to the fact that it is at your own pace!
B, Carr, Gold Coast, QLD
I absolutely loved it! It was easy to pick up so that I could learn and start a new career.
G, Moore, Cranbourne North, VIC
AOC was great. Study content was great and gave me all necessary information to complete the assessments and also gain a great understanding of the units. I also dealt with AOC support to extend my course and it was such an easy process and I was so glad to be able to do that without any issues.
A, Spezza, Hadfield, VIC
I loved my experience studying with Australian Online Courses.
K. Sclippa, Mareeba, QLD
Amazing learning opportunity, I love that I can complete the course at my own pace. The learning and the assignments provided me with a lot of insight and knowledge for my future career.
D. Drube, Singapore
My experience for studying with Australian Online Courses was excellent. All the information supplied to me was easy to understand. I would definitely come back to you to study another course if needed, in the future. Highly recommend.
E. Pearce, Advancetown, QLD
My experience with Australian online courses has been fantastic, I would highly recommend them to everyone I know. Professional and extremely helpful staff make studying online so much easier. I definitely would chose to study with Australian Online Courses again.
To enrol multiple staff, please complete the Employer Enrolment Form. We’ll be in touch within 60 minutes during business hours!
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Why Choose Australian Online Courses?
Professional development that is widely recognised and respected;
Improve your employment opportunities;
Study online, anywhere via our elearning system;
High-quality professional development programs written by industry experts;
All course materials provided online – no textbooks to buy;
Unlimited tutor support via email;
We offer twelve (12) months’ access, with extensions available upon application (fees apply);
Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.