Certificate of Employment Services

• Information gathering
• Networking
• Industry / professional associations
• Industry information
• Government departments
• University research facilities
• Labour market information
• Copyright
• Formal and informal research
• Research skills
• Evaluate plans
• Processes and practices
• Individual pathways plan
• Job search planning
• Client education and training
• Opportunities to update knowledge
• Changes in economic activity
• Labour Force Surveys
• Average working hours
• Contract employment
• Portable skills
• Globalisation
• Impact of technology
• Core vocational skills
• Employment trends
• Job vacancy reporting
• Unemployment data
• Recruitment analysis
• Instigating change

• Government contracts
• Contract information
• Service provider responsibilities
• Records management
• Contractual compliance
• Disability employment services
• Law and Ethics
• Employment Services Charter
• Terms of an employment contract
• Contractual requirements
• Non-compliance
• Client outcomes
• Service delivery
• Performance Monitoring Plan (PMP)
• Data analysis plans
• Fraud prevention measures
• Contract components
• KPI’s
• Non-compliance register

• Prepare for assessment
• Assessment tools and processes
• Systematic approach
• Conducting assessments
• Gather information on client
• Practical aspects of assessment
• Assessment and intake flow chart
• Using information
• Identify own limitations
• Assistance from colleagues
• Job descriptions
• Empowering the client
• Listening
• Questioning techniques
• Complex, interrelated issues
• Co-morbidity
• Complex needs assessment tools
• Urgency and eligibility
• Risk management
• Determine services required
• Strengths-based perspective
• Referral procedures
• Evaluate service networks
• Case plans
• Service information
• Client rights
• Advocacy
• Barriers to self-referral
• Document outcomes
• Communicate information
• Confidentiality
• Assessment feedback
• Monitor successful outcomes

• Position descriptions
• Selection criteria
• Job analysis
• Qualifications and experience
• Employment conditions
• Awards and entitlements
• Remuneration
• Basis of employment
• Labour market information
• Service agreements
• Sourcing job seekers
• Online recruitment
• Writing advertisements
• Job seeker enquiries
• Recruitment processes
• Letter of offer
• Employment contracts
• Law and ethics
• Post-placement services
• Workforce Planning Framework
• Workforce planning strategies
• Flexible work arrangements
• Work-life balance
• Payment arrangements

• Conduct job seeker assessment
• Job seeker knowledge and skills
• Personal skills
• Transferable skills
• Labour market
• Key selling points
• Disadvantaged job seekers
• Barriers to employment
• Training gap analysis
• Employment goals
• Job search activities
• Education and training opportunities
• Innovative approaches
• Non-vocational barriers
• SMART goals
• Employment plan
• Effective questioning
• Job seeker strategies
• Resumes and cover letters
• Job seeker presentation
• Job interviews
• Employment services
• Job seeker support
• Law and ethics

• Employer relationships
• Skill shortages
• Job analysis
• Labour market trends
• Job matching for disabilities
• Formal development activities
• Specialised employment services
• Disability employment service
• Working conditions
• Modern awards
• Apprentices with a disability
• Potential W&H issues
• Employment Assistance Fund
• Employment aspirations
• Skills and interests
• Job description
• Evaluate job vacancies
• Job shadowing / volunteering
• Job customisation
• Inclusive workplace culture
• Negotiate working conditions
• Job and task analysis
• Training needs analysis
• Post-placement services
• Maintain employer relationship
• Law and Ethics

• Client participation
• Client communication
• Career development
• Client needs and aspirations
• Clarify expectations
• Teaching clients to plan
• Client support
• Facilitate client learning
• Adult learning models
• Learning styles
• Group learning
• Establish trust
• Sharing and reflecting information
• Change management
• Building resilience
• Goal setting
• Required competencies
• Areas for development
• Stages of life
• Professional development
• Career status
• Evaluate services
• Surveys and questionnaires

• Career aspirations
• Career guidance
• Client rapport
• Personality types
• Client expectations
• Questioning techniques
• Ability tests
• Career development framework
• Labour market conditions
• Career goals and options
• Work experience
• Career interests, skills
• Career assessment tools
• Employment barriers
• Screening
• Job profiles
• Training requirements
• Employment opportunities
• Career objectives
• Realistic options
• SMART goals
• Exploring/creating opportunities
• Hidden job market
• Job searching
• Employment application protocols
• Job application mistakes
• Interview preparation
• Client action plans
• Agency referrals
• Voluntary work

• Career action plan
• Develop strategies
• Confirm goals
• Assess current job and skills
• Areas for development
• Training opportunities
• Highlight key skills
• Effective resume
• Ability tests
• Job interviews
• CAR structure
• Interview questions and answers
• Communication skills
• Building rapport
• Active listening
• Career action plan
• Goals
• Client progress
• Client feedback

When you study with Australian Online Courses, you will be assessed using a competency-based training method.

Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.

In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.

If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.

In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.

• Professional development that is widely recognised and respected;
• Improve your employment opportunities;
• Study online, anywhere via our elearning system;
• High-quality professional development programs written by industry experts;
• No entry requirements;
• All course materials provided online – no textbooks to buy;
• Unlimited tutor support;
• Easy to understand course content;
• Twelve (12) months’ access, with extensions available upon application (fees apply);
• Certificate of Attainment/Completion issued for your CV (hard copy provided); and
• Course may be tax deductible; see your tax advisor.

The approximate study hours for this course is 130 hours. Twelve (12) months’ access, with extensions available upon application (fees apply).

Yes! The cost for printed materials for this course is $50 per unit. Total cost for optional printed materials is: $450.00. Printed materials are optional and not required to complete the course. Everything you need to complete the course is provided online via our e-learning system.

You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!

Credit card: Within 60 mins during business hours.

BPAY: Within 1-2 working days.

Internet Banking: Within 1-2 working days.

Cheque/Money Order: Upon receipt of mailed cheque.

Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.

No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.

Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.

Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.