If you’d like to work in an administrative role for the education sector, this comprehensive program is an ideal professional development course for you.
The Certificate of Education Support (School Administration) will provide you with the skills and knowledge required to work effectively in school and education administration. You will learn how to organise and manage a school administration department, understand school policy and procedures and collection and recording of information to meet organisational and legislative obligations.
In this online school administration course, you will also learn how to undertake administrative tasks and manage student-learning enquiries. You will also develop knowledge and skills in technology to undertake computer tasks in an education environment.
On completion of this course, you will have gained the competencies required to: comply with school administrative requirements; manage personal work priorities and professional development; comply with legislative and policy requirements in an education environment; and work effectively in an education team.
Course Structure
Unit 1 - Manage personal and professional development
- Document team member responsibilities and work goal
- Supporting other to develop work goals and plans
- Alignment with organisational goals]
- Personal and professional development opportunities
- Assess and prioritise demands
- To do lists
- Project planning
- Using technology to manager work priorities
- Using and selecting technological applications
- Manage team health and well being
- Work life balance
- Managing stress
- Document your own needs
- Performance standards and career plans
- Positive and constructive feedback
- Participate in personal and professional development activities
Unit 2 - Meet legal and ethical obligations in an education environment
- Identify and access current workplace information
- Roles and responsibilities of education support workers
- Identify and access current workplace information
- Interpreting and understanding of information
- Clarifying and confirming understanding
- Conflicting instructions
- Asking for advice from supervisors
- Adhere to legal and ethical requirements in work practice
- Report incidents of legal non-compliance
- Potential hazards and risks for students
- Recognise potential ethical issues and dilemmas
- Solutions for improvement to meet legal and ethical requirements
- Share feedback with colleagues and supervisors
- Review own conduct
Unit 3 - School administrative requirements
- Select appropriate forms
- Complete forms and documents
- Organisation policies and procedures
- Software and wizard templates
- Storing information
- Organisation guidelines
- Folders / files
- Saving files
- Saving files to media devices
- Paper-based filing
- Organising information
- Accessing information
- Collecting and recording information
- Use and disclosure of information
- Child protection legislation
- Confidentiality
- Report breaches
- Manage enquiries
- School policy and procedures
- Effective listening and speaking skills
- Effective questioning
- Body language and paralanguage
- Communication Checklist
- Student learning enquiries
- Records and distribute messages
- Taking messages
- Communication equipment and IT
- Computer workstations
- Telephone techniques and emails
- Organisation policy and protocols
- Electronic mail and signatures
- Email etiquette
- Complete written documentation
- School-based written communication
- Letter layout
- Presenting information
- Complete and present documents
- Activity logs
- Time management
- Administration and education support
- Using technology
- Word processing software
- Spreadsheets
- Searching information online
- Graphics and Clipart
- Printing and presenting
- Use relevant software
- Creating presentations
Unit 4 - Work effectively with students and colleagues
- Positive and respectful communication styles with students
- Roles and responsibilities of education support workers
- Adhering to school legislative and regulatory requirements
- Actively listen to student’s interests and concerns
- Active and passive listening
- Ineffective listening
- Communicating with students of different ages
- Developmentally-appropriate communication strategies
- Communicate to accommodate cultural requirements
- Cultural awareness and understanding
- Consideration for students’ needs
- Human rights
- Self-determination
- Show genuine interest in and respect for all students
- Acknowledge students’ efforts and achievements
- Building confidence
- Responding to challenging situations
- Empowerment and choice
- Experiencing consequences
- Provide support to students when required
- Use communication styles that reflect diversity
- The benefits of collaboration and problem solving
- Personal bias
- Inclusive work practices
- Work collaboratively and share information
- Seek feedback to improve personal effectiveness
Study Hours
Estimated duration 60 Hours
Course Delivery and Start
Start anytime, self-paced and 100% Online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
One (1) Free Optional Typing Speed and Accuracy Test. This typing test is marked according to Australian Standards. Conditions apply.
Testimonials
Information was easily accessible, questions were not overly difficult. Marking time was satisfactory. Overall pleasant experience.
K.Greenough, Doreen, Victoria | Certificate of Education Support – School Administration
Overall it was a good experience studying with Australian Online Courses. The flexibility to study at your own pace worked well around my work commitments.
B. Veljanovska, Bankstown NSW | Certificate of Education Support: School Administration
I have thoroughly enjoyed my study with Australian online courses. The Education administration support course was very informative. The assessments were comprehensive and easy to understand. I am excited to start my new career in Education administration and believe that this course was well suited to helping me achieve my goals.
L. Jackson, Ferntree Gully, VIC | Certificate of Education Support – School Administration
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no entry requirements or pre-requisites for entry into this program.
How long will it take to complete this course?
The approximate study hours for this course is 60 hours. Twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
Yes! The cost for printed materials for this course is $50 per unit. Total cost for optional printed materials is: $200.00. Printed materials are available for purchase at any time and not require to complete this course. Everything you need to complete the course is provided online via our e-learning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Payment Options
Visa, Mastercard, BPAY and Direct Deposit
Career Pathways
Future growth
Strong
Unemployment
Low
- Administration Officer
- School Administration Assistant
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