Certificate of Education Support – School Administration

• Personal work goals
• Qualities of manager/leaders
• Modelling behaviours
• The balanced scorecard
• Strategic and operational plans
• Efficiency vs effectiveness
• Delegate effectively
• Managing paperwork
• Effective filing processes
• Effective meetings
• Flexibility
• Managing contingencies
• Measuring personal performance
• Weekly planning
• Using technology effectively
• Work/life balance
• Maintain professional competence
• Seek feedback
• Development opportunities
• Networking
• Mentoring

• Legislative and policy requirements
• Current workplace information
• Code of ethics
• Understanding of legislation
• Advice from supervisors
• Comply with policy
• Legislation and organisational policies
• Equal employment legislation
• Anti-discrimination legislation
• Duty of care
• Child protection legislation
• Health and safety legislation
• Privacy legislation
• The education and care service national law Act 2010
• National quality framework (NQF)
• Quality areas
• Workplace policies and procedures
• Policy and procedure manuals
• Non-compliance incidents
• Grievance resolution
• Bad policy features
• Review own conduct
• Comply with industrial instruments
• Industrial awards
• Work agreements
• Contracts of employment
• Award conditions

• Select appropriate forms
• Complete forms and documents
• Organisation policies and procedures
• Software and wizard templates
• Storing information
• Organisation guidelines
• Folders / files
• Saving files
• Saving files to media devices
• Paper-based filing
• Organising information
• Accessing information
• Collecting and recording information
• Use and disclosure of information
• Child protection legislation
• Confidentiality
• Report breaches
• Manage enquiries
• School policy and procedures
• Effective listening and speaking skills
• Effective questioning
• Body language and paralanguage
• Communication Checklist
• Student learning enquiries
• Records and distribute messages
• Taking messages
• Communication equipment and IT
• Computer workstations
• Telephone techniques and emails
• Organisation policy and protocols
• Electronic mail and signatures
• Email etiquette
• Complete written documentation
• School-based written communication
• Letter layout
• Presenting information
• Complete and present documents
• Activity logs
• Time management
• Administration and education support
• Using technology
• Word processing software
• Spreadsheets
• Searching information online
• Graphics and Clipart
• Printing and presenting
• Use relevant software
• Creating presentations

• Relevant education team goals
• Team purpose
• Teamwork success
• Roles and responsibilities
• Specialist teams
• Determining work requirements
• Job and person specification
• Benefits of positive attitudes
• Offering solutions to problems
• Using initiative and taking responsibility
• Time constraints
• Resources (budgets)
• Policies and code of conduct
• Individual personalities and work styles
• Myers-Briggs model (type indicator)
• The Big 5 personality assessment model
• Personality types and effective teams
• Access to wider professional / employment networks
• Sharing relevant information and ideas
• Barriers to sharing ideas and knowledge
• Ways to share information
• Sensitivity and confidentiality
• Collaborative approaches
• Specialist advice
• Recordkeeping / maintenance
• Administration and curriculum records
• Linguistic and cultural differences
• Communication in a culturally diverse environment
• Sources and characteristics of conflict
• Being assertive
• Responding to resistance
• Seek a win-win outcome

When you study with Australian Online Courses, you will be assessed using a competency-based training method.

Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.

In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.

If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.

In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.

One (1) Free Optional Typing Speed and Accuracy Test. This typing test is marked according to Australian Standards. Conditions apply.

• Professional development that is widely recognised and respected;
• Improve your employment opportunities;
• Study online, anywhere via our elearning system;
• High-quality professional development programs written by industry experts;
• No entry requirements;
• All course materials provided online – no textbooks to buy;
• Unlimited tutor support;
• Easy to understand course content;
• Twelve (12) months’ access, with extensions available upon application (fees apply);
• Certificate of Attainment/Completion issued for your CV (hard copy provided); and
• Course may be tax deductible; see your tax advisor.

The approximate study hours for this course is 60 hours. Twelve (12) months’ access, with extensions available upon application (fees apply).

Yes! The cost for printed materials for this course is $50 per unit. Total cost for optional printed materials is: $200.00. Printed materials are optional and not required to complete the course. Everything you need to complete the course is provided online via our e-learning system.

You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!

Credit card: Within 60 mins during business hours.

BPAY: Within 1-2 working days.

Internet Banking: Within 1-2 working days.

Cheque/Money Order: Upon receipt of mailed cheque.

Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.

No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.

Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.

Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.