If you’d like to work in an administrative role for the education sector, this comprehensive program is an ideal professional development course for you.
The Certificate of Education Support (School Administration) will provide you with the skills and knowledge required to work effectively in school and education administration. You will learn how to organise and manage a school administration department, understand school policy and procedures and collection and recording of information to meet organisational and legislative obligations.
In this online school administration course, you will also learn how to undertake administrative tasks and manage student-learning enquiries. You will also develop knowledge and skills in technology to undertake computer tasks in an education environment.
On completion of this course, you will have gained the competencies required to: comply with school administrative requirements; manage personal work priorities and professional development; comply with legislative and policy requirements in an education environment; and work effectively in an education team.
Unit 1 - Manage personal work priorities and professional development
Personal work goals
Qualities of manager/leaders
The balanced scorecard
Strategic and operational plans
Efficiency vs effectiveness
Effective filing processes
Measuring personal performance
Using technology effectively
Maintain professional competence
Unit 2 - Legislative, policy and industrial requirements in education
Legislative and policy requirements
Current workplace information
Code of ethics
Understanding of legislation
Advice from supervisors
Comply with policy
Legislation and organisational policies
Equal employment legislation
Duty of care
Child protection legislation
Health and safety legislation
The education and care service national law Act 2010
National quality framework (NQF)
Workplace policies and procedures
Policy and procedure manuals
Bad policy features
Review own conduct
Comply with industrial instruments
Contracts of employment
Unit 3 - School administrative requirements
Select appropriate forms
Complete forms and documents
Organisation policies and procedures
Software and wizard templates
Folders / files
Saving files to media devices
Collecting and recording information
Use and disclosure of information
Child protection legislation
School policy and procedures
Effective listening and speaking skills
Body language and paralanguage
Student learning enquiries
Records and distribute messages
Communication equipment and IT
Telephone techniques and emails
Organisation policy and protocols
Electronic mail and signatures
Complete written documentation
School-based written communication
Complete and present documents
Administration and education support
Word processing software
Searching information online
Graphics and Clipart
Printing and presenting
Use relevant software
Unit 4 - Work effectively in an education team
Relevant education team goals
Roles and responsibilities
Determining work requirements
Job and person specification
Benefits of positive attitudes
Offering solutions to problems
Using initiative and taking responsibility
Policies and code of conduct
Individual personalities and work styles
Myers-Briggs model (type indicator)
The Big 5 personality assessment model
Personality types and effective teams
Access to wider professional / employment networks
Sharing relevant information and ideas
Barriers to sharing ideas and knowledge
Ways to share information
Sensitivity and confidentiality
Recordkeeping / maintenance
Administration and curriculum records
Linguistic and cultural differences
Communication in a culturally diverse environment
Sources and characteristics of conflict
Responding to resistance
Seek a win-win outcome
When you study with Australian Online Courses, you will be assessed using a competency-based training method.
Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.
In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.
If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.
In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.
One (1) Free Optional Typing Speed and Accuracy Test. This typing test is marked according to Australian Standards. Conditions apply.
Information was easily accessible, questions were not overly difficult. Marking time was satisfactory. Overall pleasant experience.
K.Greenough, Doreen, Victoria | Certificate of Education Support – School Administration | October 2020
Overall it was a good experience studying with Australian Online Courses. The flexibility to study at your own pace worked well around my work commitments.
B. Veljanovska, Bankstown NSW | Certificate of Education Support: School Administration | August 2020
Very easy to follow and help always as hand
W. Hutton, The Vines, WA | Certificate of Education Support – School Administration | August 2020
Why Choose Australian Online Courses?
Professional development that is widely recognised and respected;
Improve your employment opportunities;
Study online, anywhere via our elearning system;
High-quality professional development programs written by industry experts;
No entry requirements;
All course materials provided online – no textbooks to buy;
Unlimited tutor support;
Easy to understand course content;
Twelve (12) months’ access, with extensions available upon application (fees apply);
Certificate of Attainment/Completion issued for your CV (hard copy provided); and
Course may be tax deductible; see your tax advisor.
How long will it take to complete this course?
The approximate study hours for this course is 60 hours. Twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
Yes! The cost for printed materials for this course is $50 per unit.Total cost for optional printed materials is: $200.00. Printed materials are optional and not required to complete the course. Everything you need to complete the course is provided online via our e-learning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.