If you are interested in managing the day-to-day administrative operations on behalf of dentists and dental specialists, this online professional development course is the ideal program for you.
The Certificate of Dental Reception and Office Administration will provide you with the skills and knowledge required to perform a diverse range of administration and reception duties, including providing advice to clients, processing referrals and medical accounts for a range of patients. You will also learn how to schedule appointments, file medical records, manage medical billing as well as learn how to communicate with clients and use appropriate medical terminology.
On completion of this dental office administration course you will have acquired the knowledge and skills to work effectively in an administrative role in a dental practice.
Course Structure
Unit 1 - Assist with administration in dental practice
- Communicate effectively
- Greeting clients
- Cultural differences
- Escorting the client
- Acknowledging anxiety
- Paediatric dentistry
- Listening skills
- Provide accurate information
- Feedback
- Personal presentation
- Confidentiality
- Ethical service
- Referrals
- Policies and procedures
- Consent forms
- Allocate appointments
- Financial transactions
- Calculate correct fees
- Record business transactions
- Eftpos
- HICAPS
- Handle cash transactions
- Overdue accounts
- Maintain clients records
- Assist with client recalls
Unit 2 - Manage patient record-keeping system
- Patient record-keeping systems
- Policies and procedures
- Legislative requirements
- Record keeping processes
- Communication to personnel
- System operations
- Roles and responsibilities
- Job descriptions
- Induction training
- Operation of patient records system
- Maintain patient records
- Medical coding
- Staff training
- System efficiency
- Integrity of patient records
- Security of patient records
- Confidentiality of patient records
- Transferring records authorisation
- Archiving records
- Improve patient records system
- Monitor and review
- Identify improvements
- Implement approved recommendations
- Deliver staff training
Unit 3 - Prepare and process medical accounts
- Identify patient fee schedule
- Advising patients of fee schedule
- Medical benefits scheme (MBS)
- Australian Medical Association (AMA)
- MBS and AMA item numbers
- Entitlements and rebates
- Medicare benefits
- Medicare card
- Medicare forms
- Medicare rebates and safety net
- Bulk billing
- Reciprocal health care agreements
- Service not covered by medicare
- Other entitlement programs
- Legislation
- Communication skills
- Schedule appointments
- Health and safety legislation
- Procedures and policies
- Scheduling appointments
- Check referrals to ensure validity
- Follow correct procedures
- Referral procedures and validity
- Filing referral letters
- Billing policies and procedures
- Patient information and confidentiality
- Issuing and payment of accounts
- Bulk Billing
- Private accounts
- Medicare rebate
- Electronically generated accounts
- Account and billing documentation
- Department of Veterans affairs (DVA)
- DVA manual and electronic claiming
- Workers compensation
- Motor vehicle accident claims (CTP)
- Process accounts
- Receive and document payments
- Issuing receipts
- Cash payments
- Receipting methods
- Combined account / receipt
- Reconciling medicare payments
- Discrepancies on accounts
- Storing financial records
Unit 4 - Medical terminology
- Receive and interpret medical terminology
- Pronunciation
- Medical words
- Eponyms
- Major human body systems
- Illness, injuries and medical conditions
- Investigations and procedures
- Medical equipment and instruments
- Medications
- Specialist medical practitioners
- Hospital departments
- Checklists
- Abbreviations
- Dr’s abbreviations
- Policies and procedures
- Medical dictionary
- Routine tasks
- Ordering and receiving goods
- Surgery types / terminology
- Drug names
- Surgical procedure references
- Produce draft for verification
Unit 5 - Maintain patient records
- Patient records
- Privacy legislation
- Maintenance responsibilities
- Roles and responsibilities
- Induction and training
- Policies and procedures
- Performance reviews
- Patient record-keeping
- Accessing documented procedures
- Access patient records
- Facilitate patient visit
- Confirm /Check patient details
- Create new patient records
- Health and safety legislation
- Communication details
- Filing systems
- Colour coding
- Chronological filing
- Maintain records
- Checks on patient files
- Archiving patient files
- Disposal schedule
- Transfer patient files
- Monitor and review role
- Identify improvements
- Continuous improvement cycle
Assessment
Assessment Information
When you study with Australian Online Courses, you will be assessed using a competency-based training method.
Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.
In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.
If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.
In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.
One (1) Free Optional Typing Speed and Accuracy Test. This typing test is marked according to Australian Standards. Conditions apply.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- No entry requirements;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support;
- Easy to understand course content;
- Twelve (12) months’ access, with extensions available upon application (fees apply);
- Certificate of Attainment/Completion issued for your CV (hard copy provided); and
- Course may be tax deductible; see your tax advisor.
How long will it take to complete this course?
The approximate study hours for this course is 75 hours. Twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
Yes! The cost for printed materials for this course is $50 per unit. Total cost for optional printed materials is: $250.00. Printed materials are optional and not required to complete the course. Everything you need to complete the course is provided online via our e-learning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
- Dental Office Receptionist
- Dental Office Administration Officer
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