Certificate of Counselling

• Structured counselling approach
• Analyse existing client information
• Initial session guidelines
• Assessment interviews
• Standardised assessments
• Engaging with clients
• Communication techniques
• Building rapport
• Active listening
• Effective questioning
• Client goals
• Establishing the helping relationship
• Counselling service information
• Client rights and responsibilities
• The counselling process
• Professional boundaries
• Expectations and commitment
• Anxiety or concerns
• Referral process
• Collaborative processes
• Confidentiality and privacy
• Conflicting interests
• Person-centred approach
• Options and approaches
• Counselling contracts
• Counselling plans
• Informed consent
• Records management

• Counselling interview sequence
• Environmental / personal factors
• Cultural considerations
• Disabilities / impairments
• Client-counsellor relationship
• Counselling skills
• Person-centred approach
• Client-centred interactions
• Establish rapport
• Empathy, honesty and openness
• Conflict resolution
• Learning styles
• Communication styles and skills
• Key objectives
• The initial session
• Structured approach
• Specialised counselling skills
• Negotiation techniques
• Promoting self-advocacy / self-care
• Coping strategies
• Responding to distress or crisis
• Self-evaluation / self-awareness
• Professional development plan
• Action learning
• Networking / professional memberships

• The clients story
• Counselling environments
• Legal and ethical requirements
• Mandatory reporting
• Child protection
• Duty of care
• Engaging with clients
• Immediate action
• Conflicting interests
• Client concerns
• Reframing technique
• Referral processes
• Client uncertainty / ambivalence
• Experience and process difficulties
• Recovery stages
• Emotional intelligence
• Interventions
• Support mechanisms
• Strengths-based counselling
• Perceptions of client feelings
• Active listening
• Identifying underlying issues
• Dealing with life changes
• Monitor counselling process
• Hopes and expectations versus reality
• Action planning
• 12 signs of good counselling
• Counselling conclusion
• Emotionally dependent clients
• Professional boundaries
• Records management

• Research learning theories
• Access current information
• Workplace polices
• Privacy principles
• Distilling key themes and messages
• Behaviorism
• Antecedent behaviour consequence (ABC)
• Punishment
• Ignoring the behaviour
• Reinforcement
• Cognitivism
• Current and future practice
• Record security
• Record retention
• Legal and ethical considerations
• Professional boundaries
• Behavioral outcomes
• Modelling influences
• Modelling or behavioral rehearsal
• Role playing
• Role modelling
• Analyse responses
• Responses to reinforcement
• Primary reinforcement
• Secondary reinforcement
• Environmental differences
• Dysfunctional environments
• Learning environments
• Socioeconomic barriers
• Attention deficit disorder (ADD)
• Formulate a program for change
• Achieving identified outcomes
• Client rights
• Identify practical goals
• Setting SMART goals
• Barriers to achieving outcomes
• Stimulus and response techniques
• Delayed reinforcement
• Aggressive behaviour
• Reviewing change programs
• Problem solving

• Analysing client needs
• Holistic approach
• Problem-solving techniques
• Goal setting
• Developmental status
• Piaget’s cognitive development
• Freud’s psychosexual stages of development
• Erikson’s psychosocial development
• Kohlberg’s moral development
• Individual differences
• Coexisting issues
• Normal and abnormal behaviour
• Drug use and psychological illness
• Cognitive Behavioural Therapy (CBT)
• Person-Centred Therapy
• Behaviour Therapy
• Gestalt Therapy
• Solution-focused therapy
• Miracle questions
• Scaling questions
• Coping questions
• Self-care plans
• Stress
• Managing re-traumatisation
• Breathing control exercises
• Managing vicarious trauma
• Personality theories
• Applying Freud
• Applying Maslow
• Applying Erikson
• The counselling process
• Client expectations
• Communication skills
• Communication barriers
• Active listening
• Effective questioning
• Reframing
• Paralanguage
• Specialised counselling techniques
• Self-advocacy
• Building resilience
• Integrative therapy
• Empathy and sympathy
• Self-reflection
• Evaluate therapies

• Clarifying goals and requirements
• Law and ethics
• Professional boundaries
• Setting SMART goals
• Referral processes
• Exploring options
• Ethical decision-making model
• Client-centred decision-making model
• Collaborative decision-making model
• Counselling plans
• Counselling contracts
• Informed consent

When you study with Australian Online Courses, you will be assessed using a competency-based training method.

Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.

In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.

If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.

In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.

• Professional development that is widely recognised and respected;
• Improve your employment opportunities;
• Study online, anywhere via our elearning system;
• High-quality professional development programs written by industry experts;
• No entry requirements;
• All course materials provided online – no textbooks to buy;
• Unlimited tutor support;
• Easy to understand course content;
• Twelve (12) months’ access, with extensions available upon application (fees apply);
• Certificate of Attainment/Completion issued for your CV (hard copy provided); and
• Course may be tax deductible; see your tax advisor.

The approximate study hours for this course is 90 hours. Twelve (12) months’ access, with extensions available upon application (fees apply).

Yes! The cost for printed materials for this course is $50 per unit. Total cost for optional printed materials is: $300.00. Printed materials are optional and not required to complete the course. Everything you need to complete the course is provided online via our e-learning system.

You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!

Credit card: Within 60 mins during business hours.

BPAY: Within 1-2 working days.

Internet Banking: Within 1-2 working days.

Cheque/Money Order: Upon receipt of mailed cheque.

Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.

No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.

Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.

Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.