Serving as a coach or mentor is an incredibly rewarding experience. As a learning tool in the workplace, it empowers employees to grow, develop and learn new skills to achieve company goals.
Introduction to Coaching and Mentoring is an online professional development course that develops skills to support and sustain improved performance by others through coaching and mentoring.
In this coaching and mentoring course, you will learn to identify coaching needs and opportunities and develop professional mentoring relationships. You will learn about auditory, visual and kinaesthetic learners, motivation techniques in difficult learning situations and how to frame feedback respectfully.
On completion of this course, you will be equipped with strategies and techniques to coach successfully in the workplace.
Course Structure
Unit 1 - Coaching Fundamentals
- Introduction to coaching
- Workplace training
- Coaching and mentoring
- Traineeships and apprenticeships
- Identifying coaching needs
- Self assessments
- Managers as coaches
- Coaching results
- Testing and assessment
- Coaching support
- What is coaching?
- How and why people learn
- Adult learner needs
- Behavioural change
- Cognitive processes
- Barriers to learning
- Psychological barriers
- Situational barriers
- Organisational barriers
- Adult learners
- Compulsory learners
- Learning preferences
- Auditory learners
- Visual learners
- Kinaesthetic learners
- Learning environment
- Structured coaching
- Learning plans
- Motivating learners
- Difficult learning situations
- Strategies and techniques
- The GROW model
- Feedback
- Framing feedback
- Workplace achievement
- Identifying coaching problems
- Assessing performance
Unit 2 - Coaching others for success
- Identify coaching needs
- Identify coaching opportunities
- Organise suitable time and place for coaching
- Coaching format and communication
- Check your understanding
- Provide coaching to team member
- Explain the purpose of coaching to team
- Explain and demonstrate specific skills or processes
- Knowledge, understanding and associated behaviours
- Provide opportunities to practice new skills and ask questions
- Check your understanding
- Follow up on coaching experience
- Assess ability to apply new learnt skills and knowledge
- Review goals and provide feedback
- Monitor progress of team members
- Identify performance difficulties
Unit 2 - Mentor individuals or small groups
- Mentoring needs
- Encouraging and supporting others to reach potential
- Mentoring needs
- Mentoring relationships
- 10 different mentoring roles
- Mentoring for the present and future
- Defining the protégé’s current role
- Projected roles
- Mentoring objectives
- Assess and identify the protégé’s needs
- Learning plans
- Factors influencing prioritisation
- Required competence
- Assess current competence
- Gap analysis
- Mentoring relationships/ approaches
- Goals and expectations
- Conflicts of interest
- Mentoring agreement/contract
- Mentoring approaches
- Delivery methods
- Independent practitioners
- Agencies/consultancies
- RTOs
- Factors to consider when hiring
- Sharing skillsets
- Four types of mentoring
- Training solutions
- Protégé’s preferred learning style
- Safe accessible environment
- Building the relationship
- Cultural differences
- Workplace diversity
- Respecting others
- Strategies and techniques
- Drawing up a mentoring plan
- Adult characteristics
- Individual characteristics – learning preferences
- External mentor or coach
- Mentor or coach characteristics
- Systematic approaches
- Practice opportunities
- Concepts suggesting engagement
- Engaged employees
- Encouraging learning
- Positive feedback and reinforcement
- Evaluate own performance
- Have goals and objectives been achieved?
- Terminating the mentoring relationship
- Personal qualities or managers and leaders
- Areas for improvement
- Modelling behaviours
- Managing performance and behaviour
- Readiness for assessment
- Evaluation plan
- Conducting a performance appraisal interview
- Documenting the mentoring program
- Assessing a traineeship or apprenticeship
Study Hours
Estimated duration 35 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
My experience was Australian Online Courses was excellent. I could complete the work at my own pace using the provided materials which were in a easy to access spot. The education has helped me formulate ideas for progressing a project I am currently trying to develop. Overall I am very satisfied with what I have experienced.
N. Haydon, Mount Peter, QLD | Certificate of Coaching and Mentoring
I enjoyed learning this way, and look forward to doing another course in the future.
M. Sikora, Redfern NSW | Certificate of Coaching and Mentoring
The content was very easy to read, up to date and accessible. I found it very easy to navigate the system compared to other online learning platforms. I will study with Australian Online courses again in the future because of this.
L. Lyons, Glenfield Park, NSW | Certificate of Coaching and Mentoring
Course material easily accessible and hardcopy sent very quickly. Enjoyed this course immensely and material is certainly helpful for both myself and my trainees.
S. Nazaretian, Carnegie, VIC | Introduction to Coaching and Mentoring
Graduation
A Certificate of Attainment and Statement of Results will be issued upon successful completion of this course.
How to Enrol
Enrol Online: Enrol Now
Enrol via Live Chat (Business Hours)
Enrol via Telephone 1300 76 2221 (Business Hours)
Enrol via Purchase Order/Tax Invoice
Enrolling Multiple Staff?
To enrol multiple staff, please complete the Employer Enrolment Form. We’ll be in touch within 60 minutes during business hours!
Payment Options
Visa, Mastercard, BPAY and Direct Deposit.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
To study online with Australian Online Courses you will need a computer (desktop PC/laptop) running a current/updated operating system with reliable high-speed internet access. You will need to use the Google Chrome browser to access your course.
Are there any computer requirements?
To study online with Australian Online Courses you will need a computer (desktop PC/laptop) running a current/updated operating system with reliable high-speed internet access. You will need to use the Google Chrome browser to access your course.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
- Relationship Manager – Coaching and Mentoring
- Human Resource Advisor
- Life Coach
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