Successful business managers need strategies to motivate their team toward organisational goals. This essential knowledge is key to ensuring productive staff and a thriving business.
The Certificate of Business Management will provide you with the skills and knowledge required to manage at a strategic level. You will learn how to manage quality customer service, budgets and financial plans, people and performance, operational planning and team effectiveness.
In this online business management course, you will also learn to manage financial operations, monitor and control finances, and review and evaluate the effectiveness of financial management processes.
You will also discover how to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to business standards.
This professional development course also covers staff performance, key result areas, key performance indicators, management coaching, operational plans, information management, continuous improvement systems and processes and how to encourage and support a learning environment.
On completion of this course, you will feel confident to facilitate all aspects of teamwork within an organisation, including management and leadership, developing team plans, and leading and facilitating teamwork.
Unit 1 - Manage business operational plans
Key performance indicators (KPIs)
Develop a proposal
Activities and targets
HR policies and practices
Acquisition of resources and services
Review performance systems
Budget and financial information
Coaching and mentoring programs
Variations to operational plans
Traffic light scoring system
Coaching and mentoring
Unit 2 - Undertake project work
Access project scope
Force field analysis
Project management tools
Critical Path Method
Project tools and software
Logistics Support Analysis
Cost schedule control systems
Formulate risk management
Work health and safety
Risk assessment matrix
Implementing risk controls
Health and safety legislation
Develop project budget
Indirect, hidden and overlooked costs
Coaching and mentoring
Record keeping systems
Monitoring finances and quality
Achieve project deliverables
Unit 3 - Coordinate the learning and development of teams and individuals
Identify formal and informal learning opportunities
Identify learning requirements of teams and individuals
Training needs analysis (TNA)
Learning plans and learning needs
Implementation of learning plans
Using procedures positively
Independent training specialists
Supporting workplace learning
Assessing learning needs
Conducting self assessments
Benefits of learning
Communicating the benefits
Recognising workplace achievements
Recognition and reward
Measuring training success
Evaluating training needs and feedback
Improvements to learning
Recording learning development
Unit 4 - Manage budgets and financial plans
Access budgets and clarify financial plans
Evaluating a budget
Clarify financial plans
Negotiate changes to financial plans
Communicating budgets and plans to team members
Providing support to others
Systems and training
Monitor expenditure and control costs
Reporting the budget and expenditure
Graphs and charts and extracting information
Reviews and improvements
Improvements to financial management processes
Implementing and evaluating improvements
Basic accounting principles
Debits and credits
The account equation
Types of budgets and financial plans
Legislation and ATO requirements
List of taxation types
Financial record keeping
Records required by ATO
Auditing and legal requirements
Managing work teams
Unit 5 - Manage people performance
Work allocation and resources available
Develop work plans
Organisational and strategic plans
Key performance indicators (KPI’s)
Agreement and measurement
Review performance management processes
Management and staff training
Electronic review process
Monitor and evaluate performance
Managing poor performance
Structured feedback sessions
Performance improvement and develop plans
Planning, negotiations, plans and records
Causes of poor performance
Responding to underperforming individuals
Reinforcing performance excellence
Giving positive feedback
Unit 6 - Manage organisational customer service
Identify customer service requirement
Integrate customer feedback into the business plan
Deliver product/service according to customer specifications
Legislation and regulatory requirements
Monitor and assess team performance
Procedures, polices and measurement criteria
Performance management and measurements
Support colleagues to meet customer service standards
Leadership and supervision
Training, coaching and buddy systems
Targets and standards
Collecting customer feedback
Addressing problems promptly
Record keeping systems
Key principles of public relations
Unit 7 - Manage an information or knowledge management system
IM or KM systems
Facilitate learning activities
Policies and procedures
Effectiveness of learning activities
Transfer of learning
Manage use of IM or KM system
Policies and procedures
Security of system
Integration and alignment
Review use of IM or KM system
Review business and operational plan
Unit 8- Implement continuous improvement
Establish improvements required
Notify key stakeholders
Times, processes, and errors
The Pareto 90.20 rule
Identify new systems and processes
Force field analysis
Lewin’s force field analysis
Team involvement in decision-making process
Encourage positive thinking
Discourage negative or non-productive thinking
Selling the benefits
Using data for benchmarks
Using workplace systems and technology
Monitor team performance
Adopt a strategic approach
Consultation to reinforce changes in the workplace
Unit 9 - Manage team effectiveness
Team performance plan
Roles and responsibilities
Types of teams
High performance organisations
Optimal team deployment
Role of the team
Goals and team performance
Team performance curve
Stages of team development
Facilitate team cohesion
Policies and procedures
Ownership of work
The feedback sandwich
Address issues and concerns
Increase team participation
Resolve work performance problems
Managing poor performance
Resolving team conflict
Effective team leaders
Leaders as facilitators
Liaise with stakeholders
Communicate issues and concerns
Estimated duration 130 Hours
Course Delivery and Start
Start anytime, self-paced and 100% Online
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
It has taught me so much. The course was easy to follow & navigate through each unit. The tutors also were very lovely and very quick with marking my work. I felt very confident with my knowledge after completing my course. Thank you so much.
E.Curtis, Rowville, VIC | Certificate of Business Management
Well organised. Great knowledge
B. El-Nasser, South Wentworthville, NSW | Certificate of Business Management
The ease of completing work within my own timeframe made everything easier
N. Stewart, North Hobart, TAS | Certificate of Business Management
Studying with Australian Online Courses gave me the flexibility to complete field studies, tasks and assignments in my own time. I did not feel pressured at any time during my course to submit work until I was completely satisfied with my work. The course material was well presented and easy to follow. I would highly recommend Australian Online Courses to anyone who is looking to undertake online study with such a helpful and professional organisation. Thanks again.
J, Christmass, Madeley, WA
I have experienced: i) Extremely efficient online learning. ii) Quick marking ‘turn-around’ times. iii) Tutors who have been wonderfully approachable and helpful with any queries and concerns regarding course enrollment, assessments and/or subject matter. Overall, I am very satisfied with learning via Australian Online Courses. Thank you.
C, Garson, Toowoomba, QLD
Fantastic experience and was able to gain lots of knowledge.
J. Peirce, Busby, NSW
I have learnt a lot from this course. This course has helped me to manage my anger issues and look at things from a different perspective. I have learnt that my anger and the behaviour can affect others. I have learnt new ways on controlling and managing my emotions and anger. This is the first time i have attended an anger management course. I wish I had done this course earlier.
B. Murphy, Concord, NSW
The course content was relevant, interesting and appropriately paced.
K. Scott, Peachester, QLD
My experience was Australian Online Courses was excellent. I could complete the work at my own pace using the provided materials which were in a easy to access spot. The education has helped me formulate ideas for progressing a project I am currently trying to develop. Overall I am very satisfied with what I have experienced.
N. Haydon, Mount Peter, QLD
It was a very informative platform. The study material is very useful and assignments are practical based real life situations. I learned a lot and I try my best to improve myself with the help of this course.
A.Singh, Hoppers Crossing, VIC
I completed this course to develop my knowledge and skillset in policy development in hopes of progressing my career. Online study works best for me to allow me to continue working full time, and studying when it suits me. Assessments were marked quickly, and the content was engaging and beneficial. Thank you to AOC
S. Littlehales-Adey, Everton Hills, QLD
I enjoyed studying and I’m going to enroll for another course. The tutor was great and it was easy to understand.
A, Egia, Gatton, QLD
The best institute I have ever come through. Looking forward to enrolling in few other courses for a refresher.
M, Hussein, Fiji
I was grateful to be able to study at my own pace, so I could stop and start when I chose and be able to keep up with other commitments. I also appreciated the tutors responding to my queries in a timely manner.
M, Minchin, Wellard, WA
I have thoroughly enjoyed completing this course. I’ve learnt many valuable new skills, which will assist me in advancing my career. Thank you!
T. A, Waterson, Kellyville, NSW
It was amazing experience to do online course with this organisation. Everything comes very smooth and the portal is very user friendly.
Z, Yuan, Melrose Park, NSW
loved studying Australian Online Courses. The fact that you are able to complete the course and assessment in your own time is amazing! I started this course when I was heavily pregnant with my first child and have now completed it 6 months after he was born due to the fact that it is at your own pace!
B, Carr, Gold Coast, QLD
I absolutely loved it! It was easy to pick up so that I could learn and start a new career.
G, Moore, Cranbourne North, VIC
AOC was great. Study content was great and gave me all necessary information to complete the assessments and also gain a great understanding of the units. I also dealt with AOC support to extend my course and it was such an easy process and I was so glad to be able to do that without any issues.
A, Spezza, Hadfield, VIC
I loved my experience studying with Australian Online Courses.
K. Sclippa, Mareeba, QLD
Amazing learning opportunity, I love that I can complete the course at my own pace. The learning and the assignments provided me with a lot of insight and knowledge for my future career.
D. Drube, Singapore
My experience for studying with Australian Online Courses was excellent. All the information supplied to me was easy to understand. I would definitely come back to you to study another course if needed, in the future. Highly recommend.
E. Pearce, Advancetown, QLD
My experience with Australian online courses has been fantastic, I would highly recommend them to everyone I know. Professional and extremely helpful staff make studying online so much easier. I definitely would chose to study with Australian Online Courses again.
To enrol multiple staff, please complete the Employer Enrolment Form. We’ll be in touch within 60 minutes during business hours!
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Why Choose Australian Online Courses?
Professional development that is widely recognised and respected;
Improve your employment opportunities;
Study online, anywhere via our elearning system;
High-quality professional development programs written by industry experts;
All course materials provided online – no textbooks to buy;
Unlimited tutor support via email;
We offer twelve (12) months’ access, with extensions available upon application (fees apply);
Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.