Successful business managers need strategies to motivate their team toward organisational goals. This essential knowledge is key to ensuring productive staff and a thriving business.
The Certificate of Business Management will provide you with the skills and knowledge required to manage at a strategic level. You will learn how to manage quality customer service, budgets and financial plans, people and performance, operational planning and team effectiveness.
In this online business management course, you will also learn to manage financial operations, monitor and control finances, and review and evaluate the effectiveness of financial management processes.
You will also discover how to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to business standards.
This professional development course also covers staff performance, key result areas, key performance indicators, management coaching, operational plans, information management, continuous improvement systems and processes and how to encourage and support a learning environment.
On completion of this course, you will feel confident to facilitate all aspects of teamwork within an organisation, including management and leadership, developing team plans, and leading and facilitating teamwork.
Course Structure
Unit 1 - Manage operational plan
- Operational plans
- Resource requirements
- Consultation processes
- Key performance indicators (KPIs)
- Contingency plans
- Risk management
- Develop a proposal
- Plan approval
- Activities and targets
- Resource acquisition
- HR policies and practices
- Recruitment process
- Choosing vendors
- Acquisition of resources and services
- Operational performance
- Review performance systems
- Progress reports
- Profit expectations
- Productivity standards
- Budget and financial information
- Gap analysis
- Fishbone diagram
- Coaching and mentoring programs
- Training sessions
- Variations to operational plans
- Traffic light scoring system
- Under-performance
- Gap analysis
- Fishbone diagram
- Coaching and mentoring
Unit 2 - Undertake project work
- Access project scope
- Project management
- Force field analysis
- Project parameters
- Project management tools
- Gantt charts
- Critical Path Method
- Project tools and software
- Logistics Support Analysis
- Cost schedule control systems
- Formulate risk management
- Work health and safety
- Risk assessment matrix
- Implementing risk controls
- Health and safety legislation
- Develop project budget
- Indirect, hidden and overlooked costs
- Coaching and mentoring
- Record keeping systems
- Integrity
- Accuracy
- Records registration
- Monitoring resources
- Monitoring finances and quality
- Achieve project deliverables
- Review project
Unit 3 - Develop a workplace learning environment
- Create learning opportunities
- Formal and informal learning activities
- Learning organisations
- Organisational skills audit
- Training Needs Analysis (TNA)
- The DACUM model
- The competency rating model
- Learning plans / styles
- Performance management
- Diversity
- Individual needs
- Facilitate and promote learning
- Sharing skills and knowledge
- Barriers to learning
- Competency standards / assessment
- Technical standards
- High-performance learners
- Methodologies to share learning
- 20 ways to motivate employees
- 3D Mod network
- Recognise and reward employees
- Kirkpatrick’s evaluation model measure
- Evaluate training success
- Future training improvements
- Verbal and written feedback
- Document competencies
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Unit 4 - Manage budgets and financial plans
- Plan financial management approaches
- Prepare budgets and financial reports
- Business planning
- Contingencies
- What is a budget?
- Why should budgets be monitored?
- Responsibility accounting
- Performance evaluation
- Budgeting steps
- Types of budgets
- Developing cost consciousness
- Systems and training
- Monitor and control finances
- Cash flow budgets
- The cash flow cycle
- Debtors
- Cost analysis and reporting
- Break even analysis
- Fixed costs
- Profit and loss reports
- Financial cost analysis
- Record keeping systems
- Reviews and improvements
Unit 5 - Manage people performance
- Resources and resource management
- Allocate work
- Consultation
- Develop work plans
- Performance management
- Action plans
- Project plans
- Financial monitoring
- Customer service
- Key performance indicators
- Risk assessment
- Assess performance
- The balanced scorecard
- 360 degree evaluation
- Organisation protocols and timelines
- Follow up
- Providing feedback
- Recognition and acknowledgement
- Equity, goal and motivation theory
- Delegation
- Training and development
- Counselling
- Managing poor performance
- Provide coaching
- Performance improvement
- Progressive discipline
- Warnings
- Terminating staff
- Unfair dismissal legislation
Unit 6 - Manage quality customer service
- Customer-driven organisations
- Identifying customer needs
- Customer service planning
- Changing customer needs
- Market research
- Demographic and psychographic factors
- Markets
- Budgeting and forecasting
- Target markets
- Market segments
- Data analysis
- Factor and cluster analysis
- External trends
- Product service bundles
- Value proposition
- Product benefits
- Product/service delivery
- Business and strategic plans
- Effective resource management
- Constraints
- Consumer profiling
- Managing and monitoring performance
- Customer service training
- Leadership and supervision
- Coaching and mentoring
- Monitoring strategies
- Feedback and complaints
- Problem solving
Unit 7 - Manage an information or knowledge management system
- Management systems
- Personnel needs
- IM or KM systems
- Secure resources
- Help desks
- Facilitate learning activities
- Cultural change
- Policies and procedures
- Effectiveness of learning activities
- Transfer of learning
- Manage use of IM or KM system
- Policies and procedures
- Security of system
- Policies
- Implementation issues
- Integration and alignment
- Fishbone diagram
- Brain storming
- Manage contingencies
- Review use of IM or KM system
- Analyse effectiveness
- SWOT analysis
- Quality circles
- Review business and operational plan
- System improvements
Unit 8- Plan and monitor continuous improvement
- Improvement systems and processes
- Organisational policy
- Improving organisation quality
- Continuous improvement processes
- PDCA cycle
- Types of change
- Transformational change
- Successful change
- Problem identification
- Communication on productivity
- Develop individual competencies
- Coaching and mentoring
- Sustainable work places
- Environmental management system (EMS)
- Monitor and review performance
- Identify improvement
- Global information systems
- Evaluating process tools
- Process -design
- Customer needs and expectations
- Production
- Consistency
- Costs
- Customer complaints
- Making recommendations
- Selling the benefits
- Risk management
- Opportunities for improvement
- Savings and productivity
- Adopt a strategic approach
- Decision making styles
- Continuous improvement
- Consultation mechanisms
- Team feedback
- Communication outcomes
- Data collection
- Using performance data
- Force field analysis
- Affinity diagrams
- Flow charts
- Measuring performance
- Evaluation tools
- Benchmarking
- Record keeping
Unit 9 - Lead and manage team effectiveness
- Team performance plan
- Team purpose
- Roles and responsibilities
- Types of teams
- Workplace culture
- High performance organisations
- Optimal team deployment
- Role of the team
- Performance plans
- Goals and team performance
- SMART goals
- Team performance curve
- Stages of team development
- Facilitate team cohesion
- Team participation
- Policies and procedures
- Ownership of work
- Filling roles
- Charles’ theory
- Skills mapping
- Teamwork processes
- Team feedback
- Reward achievements
- The feedback sandwich
- Address issues and concerns
- Facilitate teamwork
- Increase team participation
- Resolve work performance problems
- Managing poor performance
- Performance counselling
- Resolving team conflict
- Effective team leaders
- Leaders as facilitators
- Liaise with stakeholders
- Stakeholder communication
- Team communication
- Communicate issues and concerns
- Resolving issues
- Resolving conflict
Assessment
Assessment Information
When you study with Australian Online Courses, you will be assessed using a competency-based training method.
Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.
In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.
If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.
In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- No entry requirements;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support;
- Easy to understand course content;
- Twelve (12) months’ access, with extensions available upon application (fees apply);
- Certificate of Attainment/Completion issued for your CV (hard copy provided); and
- Course may be tax deductible; see your tax advisor.
How long will it take to complete this course?
The approximate study hours for this course is 130 hours. Twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
Yes! The cost for printed materials for this course is $50 per unit. Total cost for optional printed materials is: $450.00. Printed materials are optional and not required to complete the course. Everything you need to complete the course is provided online via our e-learning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
- Business Management Officer
- Account Management
- Account Business Management Officer
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