Successful business managers need strategies to motivate their team toward organisational goals. This essential knowledge is key to ensuring productive staff and a thriving business.
The Certificate of Business Management will provide you with the skills and knowledge required to manage at a strategic level. You will learn how to manage quality customer service, budgets and financial plans, people and performance, operational planning and team effectiveness.
In this online business management course, you will also learn to manage financial operations, monitor and control finances, and review and evaluate the effectiveness of financial management processes.
You will also discover how to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to business standards.
This professional development course also covers staff performance, key result areas, key performance indicators, management coaching, operational plans, information management, continuous improvement systems and processes and how to encourage and support a learning environment.
On completion of this course, you will feel confident to facilitate all aspects of teamwork within an organisation, including management and leadership, developing team plans, and leading and facilitating teamwork.
Course Structure
Unit 1 - Manage business operational plans
- Operational plans
- Resource requirements
- Consultation processes
- Key performance indicators (KPIs)
- Contingency plans
- Risk management
- Develop a proposal
- Plan approval
- Activities and targets
- Resource acquisition
- HR policies and practices
- Recruitment process
- Choosing vendors
- Acquisition of resources and services
- Operational performance
- Review performance systems
- Progress reports
- Profit expectations
- Productivity standards
- Budget and financial information
- Gap analysis
- Fishbone diagram
- Coaching and mentoring programs
- Training sessions
- Variations to operational plans
- Traffic light scoring system
- Under-performance
- Gap analysis
- Fishbone diagram
- Coaching and mentoring
Unit 2 - Undertake project work
- Access project scope
- Project management
- Force field analysis
- Project parameters
- Project management tools
- Gantt charts
- Critical Path Method
- Project tools and software
- Logistics Support Analysis
- Cost schedule control systems
- Formulate risk management
- Work health and safety
- Risk assessment matrix
- Implementing risk controls
- Health and safety legislation
- Develop project budget
- Indirect, hidden and overlooked costs
- Coaching and mentoring
- Record keeping systems
- Integrity
- Accuracy
- Records registration
- Monitoring resources
- Monitoring finances and quality
- Achieve project deliverables
- Review project
Unit 3 - Coordinate the learning and development of teams and individuals
- Identify formal and informal learning opportunities
- Identify learning requirements of teams and individuals
- Skills audit
- Training needs analysis (TNA)
- Learning plans and learning needs
- Implementation of learning plans
- Organisational procedures
- Using procedures positively
- Inhouse training
- Independent training specialists
- Supporting workplace learning
- Learning opportunities
- Assessing learning needs
- Conducting self assessments
- Benefits of learning
- Communicating the benefits
- Recognising workplace achievements
- Motivation
- Recognition and reward
- Measuring training success
- Evaluating training needs and feedback
- Improvements to learning
- Recording learning development
.
Unit 4 - Manage budgets and financial plans
- Access budgets and clarify financial plans
- Evaluating a budget
- Clarify financial plans
- Negotiate changes to financial plans
- Contingency plans
- Communicating budgets and plans to team members
- Responsibility accounting
- Providing support to others
- Systems and training
- Monitor expenditure and control costs
- Reporting the budget and expenditure
- Graphs and charts and extracting information
- Reviews and improvements
- Analysis variances
- Improvements to financial management processes
- Implementing and evaluating improvements
- Basic accounting principles
- Accounting systems
- Debits and credits
- The account equation
- Accrual accounting
- Types of budgets and financial plans
- Legislation and ATO requirements
- List of taxation types
- Financial record keeping
- Records required by ATO
- Auditing and legal requirements
- Managing work teams
Unit 5 - Manage people performance
- Work allocation and resources available
- Primary stakeholders
- Develop work plans
- Operational plans
- Organisational and strategic plans
- Key performance indicators (KPI’s)
- Agreement and measurement
- Risk analysis
- Contingency planning
- Review performance management processes
- Management and staff training
- Electronic review process
- Monitor and evaluate performance
- Coaching
- Managing poor performance
- HR procedures
- Document feedback
- Structured feedback sessions
- Performance improvement and develop plans
- Planning, negotiations, plans and records
- Causes of poor performance
- Support mechanisms
- Responding to underperforming individuals
- Performance counselling
- Reinforcing performance excellence
- Giving positive feedback
Unit 6 - Manage organisational customer service
- Identify customer service requirement
- Integrate customer feedback into the business plan
- Resource planning
- Deliver product/service according to customer specifications
- Constraints
- Product quality
- Legislation and regulatory requirements
- Monitor and assess team performance
- Procedures, polices and measurement criteria
- Performance management and measurements
- Support colleagues to meet customer service standards
- Leadership and supervision
- Training, coaching and buddy systems
- Targets and standards
- Monitoring strategies
- Collecting customer feedback
- Managing complaints
- Addressing problems promptly
- Record keeping systems
- Key principles of public relations
Unit 7 - Manage an information or knowledge management system
- Management systems
- Personnel needs
- IM or KM systems
- Secure resources
- Help desks
- Facilitate learning activities
- Cultural change
- Policies and procedures
- Effectiveness of learning activities
- Transfer of learning
- Manage use of IM or KM system
- Policies and procedures
- Security of system
- Policies
- Implementation issues
- Integration and alignment
- Fishbone diagram
- Brain storming
- Manage contingencies
- Review use of IM or KM system
- Analyse effectiveness
- SWOT analysis
- Quality circles
- Review business and operational plan
- System improvements
Unit 8- Implement continuous improvement
- Establish improvements required
- Notify key stakeholders
- Times, processes, and errors
- The Pareto 90.20 rule
- Quality improvement
- Benchmarking
- Documenting information
- Identify new systems and processes
- Force field analysis
- Lewin’s force field analysis
- Affinity diagrams
- Flow charts
- Team involvement in decision-making process
- Encourage positive thinking
- Discourage negative or non-productive thinking
- Selling the benefits
- Risk management
- Using data for benchmarks
- Using workplace systems and technology
- Monitor team performance
- Adopt a strategic approach
- Change management
- Consultation to reinforce changes in the workplace
Unit 9 - Manage team effectiveness
- Team performance plan
- Team purpose
- Roles and responsibilities
- Types of teams
- Workplace culture
- High performance organisations
- Optimal team deployment
- Role of the team
- Performance plans
- Goals and team performance
- SMART goals
- Team performance curve
- Stages of team development
- Facilitate team cohesion
- Team participation
- Policies and procedures
- Ownership of work
- Filling roles
- Charles’ theory
- Skills mapping
- Teamwork processes
- Team feedback
- Reward achievements
- The feedback sandwich
- Address issues and concerns
- Facilitate teamwork
- Increase team participation
- Resolve work performance problems
- Managing poor performance
- Performance counselling
- Resolving team conflict
- Effective team leaders
- Leaders as facilitators
- Liaise with stakeholders
- Stakeholder communication
- Team communication
- Communicate issues and concerns
- Resolving issues
- Resolving conflict
Study Hours
Estimated duration 130 Hours
Course Delivery and Start
Start anytime, self-paced and 100% Online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
It has taught me so much. The course was easy to follow & navigate through each unit. The tutors also were very lovely and very quick with marking my work. I felt very confident with my knowledge after completing my course. Thank you so much.
E.Curtis, Rowville, VIC | Certificate of Business Management
Well organised. Great knowledge
B. El-Nasser, South Wentworthville, NSW | Certificate of Business Management
The ease of completing work within my own timeframe made everything easier
N. Stewart, North Hobart, TAS | Certificate of Business Management
Graduation
A Certificate of Attainment and Statement of Results will be issued upon successful completion of this course.
How to Enrol
Enrol Online: Click Add to Cart/View Cart on the course page.
Enrol via Live Chat (Business Hours)
Enrol via Telephone 1300 76 2221 (Business Hours)
Enrol via Purchase Order/Tax Invoice
Enrolling Multiple Staff?
To enrol multiple staff, please complete the Employer Enrolment Form. We’ll be in touch within 60 minutes during business hours!
Payment Options
Visa, Mastercard, BPAY and Direct Deposit.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
- Business Management Officer
- Account Management
- Account Business Management Officer
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