If you currently work, or aspire to work, as a case worker in aged care, community care, disability, mental health, drugs and alcohol or homelessness support services, this course is ideal professional development for you.
The Certificate of Case Management is an online professional development program that will give you the knowledge and skills required to perform effectively as a professional case worker, across a variety of settings within the social and community services industries.
In this case management course you will learn how to provide case management to clients who have already been assessed and whose needs have been identified and discover the case planning framework.
You will also learn how to facilitate all aspects of case management planning, learn how to manage complex and high risk situations and critical incidents, provide advice on practical issues relating to case management and coordinate complex case requirements.
On completion of this course you will feel confident to facilitate case management planning across a diverse range of social and community service industries.
Unit 1 - Complex case requirements
Case management standards
Models of case management
Formal behaviour support
Services for families and carers
Case action plans
Community-based case management
Standards of care
Monitoring client progress
Accountability to funding bodies
Accessible service delivery
Family structure and dynamics
Unit 2 - Develop and facilitate case management
Conduct case management meetings
Define and explore individual needs
Family and community needs and rights
Duty of care
Approach to case management
Implement statutory requirements
Facilitate client setting of goals
Rights of appeal
Develop a case management plan
Facilitate and monitor case management
Complex and high risk situations
Manage case work activities and processes
Elements of negotiation
Client preparation for closure
Impact on the client and family
Unit 3 - Provide case management supervision
Promote practice standards (CMSA)
Primary goals of case management
Consistent case management
Training and development strategies
Case work / care plans
Best practice principles
Law and Ethics
Provide support, advice and direction
Protocols (customs, laws and expectations)
Consultation and negotiation processes
Specialist practice knowledge
Coaches and mentors
Case plan assessment and monitoring
Collecting and utilising information
Update workers on changes
Good consultation practice
Escalate and refer client issues
Unit 4 - Assess co-existing needs
Assessment tools and processes
Gather existing information about the person
Additional information from specialists and other sources
Range of issues that may be affecting the person
Practical aspects of assessment
Provide information about the assessment process to the person
Obtaining clients consent
Analyse the person’s needs using a collaborative approach
Work within scope of own role
Seek assistance from colleagues and experts
Prioritising and evaluating client needs
Appropriate language, questioning skills and listening skills
Empathy and co-morbidity
Complex needs assessment tools
Urgency and eligibility
Risk of violent behaviour and suicide
Identify and analyse complex, multiple and interrelated issues
Empower the person to identify and prioritise their own needs
Evaluate needs based on full range of relevant information
Determine appropriate services
Referral options from strengths-based perspective
Referral procedures and forms
Evaluate internal capability
Networks to determine best fit for the person
Provide the person with service information
Support their decision making process
Document the outcomes of the assessment process
Maintain and store the person’s information
Consent and confidentiality requirements
Evaluate assessment and referral processes
Feedback about assessment processes
Monitor processes and their outcomes
Reflecting and improving
Routinely seek feedback
Reflect on own performance
Use feedback and own evaluation as a basis for improving processes
When you study with Australian Online Courses, you will be assessed using a competency-based training method.
Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.
In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.
If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.
In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.
It was really amazing. While I am in the same job field, I can relate to each and every situation in my real-life job. I will be planning for another job as soon as I receive my certificate.
H. Jariwala, Box Hill, VIC | Certificate of Case Management
I had a great experience, the valuable knowledge that I gain will be transferred to my work
Z. AlSadah, Saudi Arabia | Certificate of Case Management
Informative information delivered structurally well generally. Some repetition, but this was effective in learning and absorbing information.
A. Morgan, Yeerongpilly, QLD | Certificate of Case Management
Why Choose Australian Online Courses?
Professional development that is widely recognised and respected;
Improve your employment opportunities;
Study online, anywhere via our elearning system;
High-quality professional development programs written by industry experts;
No entry requirements;
All course materials provided online – no textbooks to buy;
Unlimited tutor support;
Easy to understand course content;
Twelve (12) months’ access, with extensions available upon application (fees apply);
Certificate of Attainment/Completion issued for your CV (hard copy provided); and
Course may be tax deductible; see your tax advisor.
How long will it take to complete this course?
The approximate study hours for this course is 60 hours. Twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
Yes! The cost for printed materials for this course is $50 per unit.Total cost for optional printed materials is: $150.00. Printed materials are optional and not required to complete the course. Everything you need to complete the course is provided online via our e-learning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.