If you currently work, or aspire to work, as a case worker in aged care, community care, disability, mental health, drugs and alcohol or homelessness support services, this course is ideal professional development for you.
The Certificate of Case Management is an online professional development program that will give you the knowledge and skills required to perform effectively as a professional case worker, across a variety of settings within the social and community services industries.
In this case management course you will learn how to provide case management to clients who have already been assessed and whose needs have been identified and discover the case planning framework.
You will also learn how to facilitate all aspects of case management planning, learn how to manage complex and high risk situations and critical incidents, provide advice on practical issues relating to case management and coordinate complex case requirements.
On completion of this course you will feel confident to facilitate case management planning across a diverse range of social and community service industries.
Course Structure
Unit 1 - Complex case requirements
- CSMA
- Case management standards
- Models of case management
- Formal behaviour support
- Services for families and carers
- Case action plans
- Client goals
- Statutory requirements
- Community-based case management
- Case coordination
- Standards of care
- Care meetings
- Monitoring client progress
- Accountability to funding bodies
- Accessible service delivery
- Problem solving
- Family structure and dynamics
Unit 2 - Develop and facilitate case management
- Conduct case management meetings
- Decision making
- Planning meetings
- Recording
- Organisational boundaries
- Client rights
- Disability legislation
- Define and explore individual needs
- Family and community needs and rights
- Duty of care
- Approach to case management
- Implement statutory requirements
- Facilitate client setting of goals
- Cultural consideration
- Rights of appeal
- Develop a case management plan
- Facilitate and monitor case management
- Complex and high risk situations
- Anger
- Anxiety
- Critical incidents
- Manage case work activities and processes
- Case review
- Elements of negotiation
- Client preparation for closure
- Impact on the client and family
- Recording requirements
Unit 3 - Provide case management supervision
- Promote practice standards (CMSA)
- Primary goals of case management
- Continuous improvement
- Consistent case management
- Training and development strategies
- Case work / care plans
- Best practice principles
- Support plans
- Law and Ethics
- Provide support, advice and direction
- Casework meetings
- Cultural safety
- Protocols (customs, laws and expectations)
- Consultation and negotiation processes
- Specialist practice knowledge
- Coaches and mentors
- Legislative provisions
- Professional negligence
- Case plan assessment and monitoring
- Collecting and utilising information
- Update workers on changes
- Good consultation practice
- Communication
- Escalate and refer client issues
- Referral process
- Support services
- Supervision meetings
- Performance appraisals
- Job standards
Unit 4 - Assess co-existing needs
- Assessment tools and processes
- Client needs
- Assessments types
- Gather existing information about the person
- Additional information from specialists and other sources
- Range of issues that may be affecting the person
- Practical aspects of assessment
- Provide information about the assessment process to the person
- Obtaining clients consent
- Analyse the person’s needs using a collaborative approach
- Work within scope of own role
- Seek assistance from colleagues and experts
- Prioritising and evaluating client needs
- Appropriate language, questioning skills and listening skills
- Empathy and co-morbidity
- Complex needs assessment tools
- Urgency and eligibility
- Risk of violent behaviour and suicide
- Identify and analyse complex, multiple and interrelated issues
- Empower the person to identify and prioritise their own needs
- Evaluate needs based on full range of relevant information
- Determine appropriate services
- Referral options from strengths-based perspective
- Referral procedures and forms
- Evaluate internal capability
- Networks to determine best fit for the person
- Case plans
- Provide the person with service information
- Support their decision making process
- Encouraging self-advocacy
- Complete reporting
- Document the outcomes of the assessment process
- Organisation procedures
- Maintain and store the person’s information
- Confidentiality requirements
- Consent and confidentiality requirements
- Evaluate assessment and referral processes
- Feedback about assessment processes
- Monitor processes and their outcomes
- Reflecting and improving
- Routinely seek feedback
- Reflect on own performance
- Use feedback and own evaluation as a basis for improving processes
Assessment
Assessment Information
When you study with Australian Online Courses, you will be assessed using a competency-based training method.
Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.
In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.
If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.
In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
It was really amazing. While I am in the same job field, I can relate to each and every situation in my real-life job. I will be planning for another job as soon as I receive my certificate.
H. Jariwala, Box Hill, VIC | Certificate of Case Management
I had a great experience, the valuable knowledge that I gain will be transferred to my work
Z. AlSadah, Saudi Arabia | Certificate of Case Management
Informative information delivered structurally well generally. Some repetition, but this was effective in learning and absorbing information.
A. Morgan, Yeerongpilly, QLD | Certificate of Case Management
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no entry requirements or pre-requisites for entry into this program.
How long will it take to complete this course?
The approximate study hours for this course is 60 hours. Twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
Yes! The cost for printed materials for this course is $50 per unit. Total cost for optional printed materials is: $150.00. Printed materials are available for purchase at any time and not require to complete this course. Everything you need to complete the course is provided online via our e-learning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
- Case Manager Consultant
- Case Management Assistant
- Case Management Specialist
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