If you currently work, or aspire to work, as a case worker in aged care, community care, disability, mental health, drugs and alcohol or homelessness support services, this course is ideal professional development for you.
The Certificate of Case Management is an online professional development program that will give you the knowledge and skills required to perform effectively as a professional case worker, across a variety of settings within the social and community services industries.
In this case management course you will learn how to provide case management to clients and discover the case planning framework. You will discover case management standards and models, statutory requirements, and how to manage case work activities and processes effectively.
You will also learn how to facilitate all aspects of case management planning, learn how to manage complex and high risk situations and critical incidents, provide advice on practical issues relating to case management and coordinate complex case requirements.
On completion of this course you will feel confident to facilitate case management planning across a diverse range of social and community service industries.
Unit 1 - Complex case requirements
Case management standards
Models of case management
Formal behaviour support
Services for families and carers
Case action plans
Community-based case management
Standards of care
Monitoring client progress
Accountability to funding bodies
Accessible service delivery
Family structure and dynamics
Unit 2 - Develop and facilitate case management
Conduct case management meetings
Define and explore individual needs
Family and community needs and rights
Duty of care
Approach to case management
Implement statutory requirements
Facilitate client setting of goals
Rights of appeal
Develop a case management plan
Facilitate and monitor case management
Complex and high risk situations
Manage case work activities and processes
Elements of negotiation
Client preparation for closure
Impact on the client and family
Unit 3 - Provide case management supervision
Promote practice standards (CMSA)
Primary goals of case management
Consistent case management
Training and development strategies
Case work / care plans
Best practice principles
Law and Ethics
Provide support, advice and direction
Protocols (customs, laws and expectations)
Consultation and negotiation processes
Specialist practice knowledge
Coaches and mentors
Case plan assessment and monitoring
Collecting and utilising information
Update workers on changes
Good consultation practice
Escalate and refer client issues
Unit 4 - Assess co-existing needs
Assessment tools and processes
Gather existing information about the person
Additional information from specialists and other sources
Range of issues that may be affecting the person
Practical aspects of assessment
Provide information about the assessment process to the person
Obtaining clients consent
Analyse the person’s needs using a collaborative approach
Work within scope of own role
Seek assistance from colleagues and experts
Prioritising and evaluating client needs
Appropriate language, questioning skills and listening skills
Empathy and co-morbidity
Complex needs assessment tools
Urgency and eligibility
Risk of violent behaviour and suicide
Identify and analyse complex, multiple and interrelated issues
Empower the person to identify and prioritise their own needs
Evaluate needs based on full range of relevant information
Determine appropriate services
Referral options from strengths-based perspective
Referral procedures and forms
Evaluate internal capability
Networks to determine best fit for the person
Provide the person with service information
Support their decision making process
Document the outcomes of the assessment process
Maintain and store the person’s information
Consent and confidentiality requirements
Evaluate assessment and referral processes
Feedback about assessment processes
Monitor processes and their outcomes
Reflecting and improving
Routinely seek feedback
Reflect on own performance
Use feedback and own evaluation as a basis for improving processes
Estimated duration 60 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
It was really amazing. While I am in the same job field, I can relate to each and every situation in my real-life job. I will be planning for another job as soon as I receive my certificate.
H. Jariwala, Box Hill, VIC | Certificate of Case Management
I had a great experience, the valuable knowledge that I gain will be transferred to my work
Z. AlSadah, Saudi Arabia | Certificate of Case Management
Informative information delivered structurally well generally. Some repetition, but this was effective in learning and absorbing information.
A. Morgan, Yeerongpilly, QLD | Certificate of Case Management
Great information and teachings, had to ask questions to my online tutor excellent help. Will most definitely be studying with these guys again, love it.
S. Ruback, Mungar, QLD | Certificate of Case Management
Studying with Australian Online Courses gave me the flexibility to complete field studies, tasks and assignments in my own time. I did not feel pressured at any time during my course to submit work until I was completely satisfied with my work. The course material was well presented and easy to follow. I would highly recommend Australian Online Courses to anyone who is looking to undertake online study with such a helpful and professional organisation. Thanks again.
J, Christmass, Madeley, WA
I have experienced: i) Extremely efficient online learning. ii) Quick marking ‘turn-around’ times. iii) Tutors who have been wonderfully approachable and helpful with any queries and concerns regarding course enrollment, assessments and/or subject matter. Overall, I am very satisfied with learning via Australian Online Courses. Thank you.
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Fantastic experience and was able to gain lots of knowledge.
J. Peirce, Busby, NSW
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A.Singh, Hoppers Crossing, VIC
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S. Littlehales-Adey, Everton Hills, QLD
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A, Egia, Gatton, QLD
The best institute I have ever come through. Looking forward to enrolling in few other courses for a refresher.
M, Hussein, Fiji
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M, Minchin, Wellard, WA
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T. A, Waterson, Kellyville, NSW
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Z, Yuan, Melrose Park, NSW
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K. Sclippa, Mareeba, QLD
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Why Choose Australian Online Courses?
Professional development that is widely recognised and respected;
Improve your employment opportunities;
Study online, anywhere via our elearning system;
High-quality professional development programs written by industry experts;
All course materials provided online – no textbooks to buy;
Unlimited tutor support via email;
We offer twelve (12) months’ access, with extensions available upon application (fees apply);
Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.