Certificate of Case Management

• CSMA
• Case management standards
• Models of case management
• Formal behaviour support
• Services for families and carers
• Case action plans
• Client goals
• Statutory requirements
• Community-based case management
• Case coordination
• Standards of care
• Care meetings
• Monitoring client progress
• Accountability to funding bodies
• Accessible service delivery
• Problem solving
• Family structure and dynamics

• Conduct case management meetings
• Decision making
• Planning meetings
• Recording
• Organisational boundaries
• Client rights
• Disability legislation
• Define and explore individual needs
• Family and community needs and rights
• Duty of care
• Approach to case management
• Implement statutory requirements
• Facilitate client setting of goals
• Cultural consideration
• Rights of appeal
• Develop a case management plan
• Facilitate and monitor case management
• Complex and high risk situations
• Anger
• Anxiety
• Critical incidents
• Manage case work activities and processes
• Case review
• Elements of negotiation
• Client preparation for closure
• Impact on the client and family
• Recording requirements

• Promote practice standards (CMSA)
• Primary goals of case management
• Continuous improvement
• Consistent case management
• Training and development strategies
• Case work / care plans
• Best practice principles
• Support plans
• Law and Ethics
• Provide support, advice and direction
• Casework meetings
• Cultural safety
• Protocols (customs, laws and expectations)
• Consultation and negotiation processes
• Specialist practice knowledge
• Coaches and mentors
• Legislative provisions
• Professional negligence
• Case plan assessment and monitoring
• Collecting and utilising information
• Update workers on changes
• Good consultation practice
• Communication
• Escalate and refer client issues
• Referral process
• Support services
• Supervision meetings
• Performance appraisals
• Job standards

• Assessment tools and processes
• Client needs
• Assessments types
• Gather existing information about the person
• Additional information from specialists and other sources
• Range of issues that may be affecting the person
• Practical aspects of assessment
• Provide information about the assessment process to the person
• Obtaining clients consent
• Analyse the person’s needs using a collaborative approach
• Work within scope of own role
• Seek assistance from colleagues and experts
• Prioritising and evaluating client needs
• Appropriate language, questioning skills and listening skills
• Empathy and co-morbidity
• Complex needs assessment tools
• Urgency and eligibility
• Risk of violent behaviour and suicide
• Identify and analyse complex, multiple and interrelated issues
• Empower the person to identify and prioritise their own needs
• Evaluate needs based on full range of relevant information
• Determine appropriate services
• Referral options from strengths-based perspective
• Referral procedures and forms
• Evaluate internal capability
• Networks to determine best fit for the person
• Case plans
• Provide the person with service information
• Support their decision making process
• Encouraging self-advocacy
• Complete reporting
• Document the outcomes of the assessment process
• Organisation procedures
• Maintain and store the person’s information
• Confidentiality requirements
• Consent and confidentiality requirements
• Evaluate assessment and referral processes
• Feedback about assessment processes
• Monitor processes and their outcomes
• Reflecting and improving
• Routinely seek feedback
• Reflect on own performance
• Use feedback and own evaluation as a basis for improving processes

When you study with Australian Online Courses, you will be assessed using a competency-based training method.

Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.

In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.

If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.

In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.

• Professional development that is widely recognised and respected;
• Improve your employment opportunities;
• Study online, anywhere via our elearning system;
• High-quality professional development programs written by industry experts;
• No entry requirements;
• All course materials provided online – no textbooks to buy;
• Unlimited tutor support;
• Easy to understand course content;
• Twelve (12) months’ access, with extensions available upon application (fees apply);
• Certificate of Attainment/Completion issued for your CV (hard copy provided); and
• Course may be tax deductible; see your tax advisor.

The approximate study hours for this course is 60 hours. Twelve (12) months’ access, with extensions available upon application (fees apply).

Yes! The cost for printed materials for this course is $50 per unit. Total cost for optional printed materials is: $150.00. Printed materials are optional and not required to complete the course. Everything you need to complete the course is provided online via our e-learning system.

You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!

Credit card: Within 60 mins during business hours.

BPAY: Within 1-2 working days.

Internet Banking: Within 1-2 working days.

Cheque/Money Order: Upon receipt of mailed cheque.

Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.

No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.

Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.

Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.