If working from home or travelling while earning an income appeals to you, the flexibility offered by becoming a Virtual Assistant (VA) is ideal. This online professional development course is designed to help you launch your career as a Virtual Assistant.
The Certificate of Business Administration (Virtual Assistant Program) will take you through the process of starting your own business and provide you with the tools and techniques that are required to be successful as a VA.
In this online virtual assistant course, you will discover the Virtual Assistant industry, the tools of the trade, how to develop your niche, financial management fundamentals, hone your communication and organisational skills, learn how to manage multiple tasks and gain a range of business skills designed to help you succeed as a virtual assistant. You will also undertake business planning, develop your services and pricing and learn how to successfully market your virtual assistant business.
Enhance your learning experience and drive exceptional results with a complimentary one-hour business coaching and mentoring service delivered via email to maximise your business success.
Upon completion of this course, you will be equipped with the confidence and skills necessary to successfully launch your own Virtual Assistant business.
Unit - Virtual Assistant Program
Unit 1 – Introduction to the Virtual Assistant Industry
Virtual Assistant (VA)
Industry growth factors
Benefits of remote work for businesses
Demand for flexible support services
COVID-19 and beyond
Roles and responsibilities
Unit 2 – The Australian Virtual Work Landscape
Australian business environment
Virtual Assistant trends
Regulations for remote workers
ABN and GST
Privacy and data security
Unit 3 – Tools of the Trade
Tools and technologies
Project management software
File sharing and storage
Social media software
Unit 4 – Skill Building and Improvement
Effective written communication
Prioritisation and time management
Ongoing skill development
Online communication tools
Networking and collaboration
New tools and applications
Unit 5 – Developing Your Niche
Positioning and branding
Identifying your strengths and weaknesses
Feedback and validation
Passion and interest exploration
Exploring niche areas
Search Engine Optimisation (SEO)
Content writing and copywriting
Social media management
Content writing and copywriting
Unit 6 – Marketing Your Virtual Assistant Business
Showcasing your talents
Defining your brand
Finding your brand identity
Defining your target audience
Business name and brand identity
Common branding mistakes
Creating a logo
Planning your website structure
Crafting compelling content
Networking and industry connections
Leveraging social media
Collaborating with peers
Mentors and coaches
Social media and visibility
Consistent brand identity
How to get clients
Client pain points
Client attraction funnel
Analysing and adjusting
Contacting marketing and SEO
Unit 7 – Virtual Assistant Financial Management
Pricing your services
Evaluating skills and experience
Costs of doing business
Assessing your value
Regular reporting and payment
Ongoing education and compliance
Expense tracking Apps
Financial analytics platforms
Payment gateway services
Budgeting and financial planning tools
Unit 8 – Virtual Assistants and the Law
Contracts and service agreements
Confidential and non-disclosure agreements
Termination and dispute resolution
Liability and indemnification
Reviews and revisions
Privacy and data protection
Professional indemnity insurance
Public liability insurance
Cyber liability insurance
Business equipment insurance
Income protection insurance
Codes of Conduct
Understanding privacy laws
Unit 9 – Starting Your Own Business
Developing a business plan
Business planning and strategy
Defining your niche and target market
Define vision and goals
Develop service offerings
Marketing and branding strategies
Building an online presence
Marketing and promotion
Pricing and financial management
Continuous learning and professional development
Scaling and growth
Hiring and managing others
Streamlining and automating processes
Unit 10 – Working With Clients
Client onboarding process
Service agreements and contracts
Defining project ccope, timelines, and deliverables
How to ask for testimonials
Client payment Issues
Unit 11 – Opportunities and Challenges
Demand for virtual services
Strategies for success
Navigating client relationships
Keeping up with industry changes
Becoming an industry leader
Estimated duration 30 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
I found the program easy to navigate and liked being able to access tutors.
E. Lanyon, Crib Point, VIC | Certificate of Business Administration – Virtual Assistant
Studying with Australian Online Courses gave me the flexibility to complete field studies, tasks and assignments in my own time. I did not feel pressured at any time during my course to submit work until I was completely satisfied with my work. The course material was well presented and easy to follow. I would highly recommend Australian Online Courses to anyone who is looking to undertake online study with such a helpful and professional organisation. Thanks again.
J, Christmass, Madeley, WA
I have experienced: i) Extremely efficient online learning. ii) Quick marking ‘turn-around’ times. iii) Tutors who have been wonderfully approachable and helpful with any queries and concerns regarding course enrollment, assessments and/or subject matter. Overall, I am very satisfied with learning via Australian Online Courses. Thank you.
C, Garson, Toowoomba, QLD
Fantastic experience and was able to gain lots of knowledge.
J. Peirce, Busby, NSW
I have learnt a lot from this course. This course has helped me to manage my anger issues and look at things from a different perspective. I have learnt that my anger and the behaviour can affect others. I have learnt new ways on controlling and managing my emotions and anger. This is the first time i have attended an anger management course. I wish I had done this course earlier.
B. Murphy, Concord, NSW
The course content was relevant, interesting and appropriately paced.
K. Scott, Peachester, QLD
My experience was Australian Online Courses was excellent. I could complete the work at my own pace using the provided materials which were in a easy to access spot. The education has helped me formulate ideas for progressing a project I am currently trying to develop. Overall I am very satisfied with what I have experienced.
N. Haydon, Mount Peter, QLD
It was a very informative platform. The study material is very useful and assignments are practical based real life situations. I learned a lot and I try my best to improve myself with the help of this course.
A.Singh, Hoppers Crossing, VIC
I completed this course to develop my knowledge and skillset in policy development in hopes of progressing my career. Online study works best for me to allow me to continue working full time, and studying when it suits me. Assessments were marked quickly, and the content was engaging and beneficial. Thank you to AOC
S. Littlehales-Adey, Everton Hills, QLD
I enjoyed studying and I’m going to enroll for another course. The tutor was great and it was easy to understand.
A, Egia, Gatton, QLD
The best institute I have ever come through. Looking forward to enrolling in few other courses for a refresher.
M, Hussein, Fiji
I was grateful to be able to study at my own pace, so I could stop and start when I chose and be able to keep up with other commitments. I also appreciated the tutors responding to my queries in a timely manner.
M, Minchin, Wellard, WA
I have thoroughly enjoyed completing this course. I’ve learnt many valuable new skills, which will assist me in advancing my career. Thank you!
T. A, Waterson, Kellyville, NSW
It was amazing experience to do online course with this organisation. Everything comes very smooth and the portal is very user friendly.
Z, Yuan, Melrose Park, NSW
loved studying Australian Online Courses. The fact that you are able to complete the course and assessment in your own time is amazing! I started this course when I was heavily pregnant with my first child and have now completed it 6 months after he was born due to the fact that it is at your own pace!
B, Carr, Gold Coast, QLD
I absolutely loved it! It was easy to pick up so that I could learn and start a new career.
G, Moore, Cranbourne North, VIC
AOC was great. Study content was great and gave me all necessary information to complete the assessments and also gain a great understanding of the units. I also dealt with AOC support to extend my course and it was such an easy process and I was so glad to be able to do that without any issues.
A, Spezza, Hadfield, VIC
I loved my experience studying with Australian Online Courses.
K. Sclippa, Mareeba, QLD
Amazing learning opportunity, I love that I can complete the course at my own pace. The learning and the assignments provided me with a lot of insight and knowledge for my future career.
D. Drube, Singapore
My experience for studying with Australian Online Courses was excellent. All the information supplied to me was easy to understand. I would definitely come back to you to study another course if needed, in the future. Highly recommend.
E. Pearce, Advancetown, QLD
My experience with Australian online courses has been fantastic, I would highly recommend them to everyone I know. Professional and extremely helpful staff make studying online so much easier. I definitely would chose to study with Australian Online Courses again.
To enrol multiple staff, please complete the Employer Enrolment Form. We’ll be in touch within 60 minutes during business hours!
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Why Choose Australian Online Courses?
Professional development that is widely recognised and respected;
Improve your employment opportunities;
Study online, anywhere via our elearning system;
High-quality professional development programs written by industry experts;
All course materials provided online – no textbooks to buy;
Unlimited tutor support via email;
We offer twelve (12) months’ access, with extensions available upon application (fees apply);
Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.