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Student Handbook


Australian Online Courses Contact Information

 

Local Call: 1300 76 2221
Phone:                                   +61 2 8038 6641 (Sydney Office)

+61 7 3067 7019 (Brisbane Office)

Email: Contact Us
Website: https://www.australianonlinecourses.com.au
Postal Address:                    Suite 1A, Level 2, 802 Pacific Highway, Gordon, NSW, 2072.
Administration Centres:  Sydney, NSW and Brisbane, QLD.
Office Hours:                       09.00am – 04.00pm
Online Support: 7 Days

Important Information About Your Enrolment

Here are a few helpful tips to guide you through your studies:

When can I enrol? If you choose to study with Australian Online Courses you can enrol in any course offered anytime that suits you. This can be done online or over the phone on 1300 76 2221.

When can I study? 24/7. As soon as you receive your eLearning access details you have the flexibility to study when, where and how often it suits you.

How long is my enrolment? We offer unlimited enrolment and all learning is by self-paced delivery. This means that you can study when you want for as many hours as you want!

When does my enrolment commence? Enrolment commences once Australian Online Courses sends you your eLearning access details for online study.

How to Enrol

How to Enrol

  1. Enrol Online
  2. Call 1300 76 2221 during business hours.

Students may enrol at any time throughout the year.

Upon enrolment, students receive access to learning materials via our elearning systems or alternative access and 7 day tutor support.

Students can commence their studies at any time throughout the year and all study is self-paced. Students can study online 24/7 upon receipt of elearning access details.

Government Funding and Concessions

Funding is available, however it is usually through an employment services provider assigned to you by Centrelink. We have had many students acquire funding this way; you will need to contact your employment services provider to discover what funding opportunities are available.

Employment services providers, such as Mission Australia for example, are agencies assigned to clients through Centrelink. Employment Services Providers are agencies that provide support for people looking for work, including financial assistance.

Please go to http://jobsearch.gov.au/providers/  for more information on Employment Services. Employment Service Providers have a range of funding opportunities available. If you are currently in receipt of income support, Centrelink will assign you to an employment services provider.

Concessions

If you have a pension/health care card, you are eligible for a 10% discount. Please send a scanned copy of your card to [email protected] to receive your discount code (not valid with any other offer).

Course Materials and Access

  1. Course Materials are supplied in an online environment, unless otherwise stated in the course description, and are available for viewing online and may not be downloaded.
  2. The content of the online Course Materials, including copyright and all other such intellectual property rights contained therein, remain the property of AOC and partners. You may not reproduce any part of the online Course Materials without the prior written consent of AOC.
  3. Course materials are provided online via our Learning Management System (LMS) 24/7. The eLearning site may occasionally be unavailable during scheduled maintenance. In the event that our elearning system becomes unavailable, course materials will be provided by another mode of delivery.
  4. When you study with AOC you will be provided with unlimited enrolment so you can study at your own pace! You can complete the course at a faster pace if you are motivated, or take your time.

Assessment

A variety of assessments will be used during the course to determine students learning such as:

  1. Short-answer question tasks
  2. Course projects/assignments
  3. Simulated assignment tasks/case studies.

Students are given three (3) attempts for the submission of the assessment for each unit/module. If a student is deemed not competent after the third attempt on an assessment, the unit will require re-enrolment (charges apply).

For tutor support, please contact [email protected] with the unit/module and activity number.

Technology Requirements

To study online with Australian Online Courses you will need to use a computer or mobile device to access your learning materials and participate in set learning activities.

If you have a computer, tablet, smartphone or other device that can connect to the internet via a modern web browser then that is all you will need to study with us!

Certificate/Statement of Attainment

Certificates/Statement of Attainments will be issued following successful completion of all units/modules and confirmation that payment has been made in full. Certificates will be issued within 14 days.

Re-Issue of Certificates

An online application form is to be completed by graduates who are requesting a replacement of an original Certificate/Statement of Attainment.

  1. A fee of $20.00 is charged for each lost or damaged Certificate/Statement of Attainment posted within Australia.
  2. A fee of $50.00 is charged for each lost or damaged Certificate/Statement of Attainment posted outside of Australia.
  3. Electronic versions are available free of charge and sent to your nominated email address.

A separate application and fee is required for each replacement Certificate/Statement of Attainment.

Please go to https://www.australianonlinecourses.com.au/current-students/request-replacement-certificate/