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Working With Families Program


Course Outline and Topics

Course Overview

Gain the skills you need for career working in the health, education or community services sectors to support children, young people and their families in this Working with Families Program.

The Working with Families Program will give you the skills and knowledge required to advocate for and assist families to make the best decisions for children and young people.

In this Working with Families Program, you will explore different aspects of working with children and families and will learn how apply communication techniques to establish, build and maintain relationships with clients, colleagues and other stakeholders based on respect and trust.

You will discover how to apply communication techniques to respond to a family’s concerns about a young person and determine a mutual approach to addressing needs. You will also learn how to communicate these needs to family members, colleagues and stakeholders with adherence to privacy and confidentially requirements.

On completion of this professional development course you will feel confident to reflect and improve your own professional practice to work with children, young people and their families.

Course Structure

Unit 1 - Work effectively with young people and their families

  • Effective communication
  • Positive behaviour techniques
  • Negative behaviours
  • Modelling positive behaviour
  • Anticipating behaviour and mood of clients
  • Defence behaviour
  • Developing effective working relationships
  • Analyse own values and cultural beliefs
  • Cultural awareness and understanding
  • Stereo types to be avoided
  • Anti-discrimination legislation
  • Client objectives and outcomes
  • Adhering to policies and procedures
  • Setting goals with clients
  • Creating activities and timetables
  • Therapy and counselling
  • Psychological treatment
  • Interim reviews
  • Assessing demand and availability for resources
  • Community and government agencies
  • Developing trust
  • Confidentiality
  • Obtaining client consent to share information
  • Power differentials
  • Short- and long-term implications
  • Drug abuse / addiction
  • Neglect and abuse
  • Domestic violence
  • Validating and checking sources about client
  • Interviewing a child suspected of being abused
  • Providing information to family members
  • Body language
  • Do’s and don’ts
  • Steps in negotiation
  • Indicators of concern
  • Depression and self-harm
  • Indicators of strengths
  • Barriers
  • Suicide and barriers to seeking help
  • Family’s agreeing on objectives and targets
  • Helping clients to feel empowered and comfortable
  • Running successful meetings
  • Maintain positive direction, respect and achievements
  • Maintaining positive direction
  • Encouraging clients to feel good about themselves

Unit 2 - Use communication to build relationships

  • Communicating effectively with clients
  • Building rapport
  • Compromising behaviours
  • Active listening
  • Effective questioning
  • Data security
  • Professional boundaries
  • Formal presentations
  • Media resources
  • Communication protocols
  • Exchanging information
  • Tips for providing information to clients
  • Policies and procedures
  • Law and ethics
  • Specific customer needs
  • Seeking help from others
  • Referral processes
  • Communication barriers
  • Conflict resolution
  • Threatening behaviours
  • Meetings and agendas
  • Facilitating meetings
  • Discussing relevant issues
  • Effective group discussions
  • Meeting participation
  • Conflict between participants
  • Recording/minute taking
  • Distribution of minutes / reports
  • Evaluation processes
  • Continuous improvement

Unit 3 - Reflect on and improve own professional practice

  • Self-evaluation
  • Values beliefs and behaviour
  • KPI’s
  • Self-awareness
  • personality traits
  • Skill set assessment
  • Self-management
  • Feedback
  • Determine improvements needed
  • Support networks and associations
  • Specialist advice further training
  • Employee development program
  • Self-care plan / additional support
  • Managing workplace stress
  • Development goals
  • SMART goals
  • Learning styles
  • Ongoing professional development
  • New ideas, new program and new treatment methods
  • Best practice and benchmarking
  • Law and ethics
  • Policy and legislation


Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.


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Payment Information

Certificate Course



  • Professional development that is widely recognised and respected;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • High-quality professional development programs written by industry experts;
  • No entry requirements;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • 12 months’ access. Free extensions may be available upon application.
  • Certificate of Attainment/Completion issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.

Career Pathways

Future growth




Professional Development For:

  • Community Service Workers
  • Education Support Staff
  • Best value option
  • Includes 12 months access


  • $150 deposit
  • $25/week
  • No credit checks required