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The Art of Negotiation


Course Outline and Topics

Course Overview

In today’s global and ultra competitive business landscape, the ability to negotiate effectively is more relevant than ever. Learning the art of negotiation increases your confidence in deal making, builds respect with suppliers, customers, colleagues and competitors and ultimately improves a business’s bottom line.

The Art of Negotiation is an online professional development course that will teach you how to influence and negotiate more effectively. In this online negotiation course you will explore the success factors required for effective negotiation and develop advanced communication and negotiation skills.

On completion of this negotiation course, you will have gained the skills and knowledge required to be a confident and effective negotiator to achieve mutually beneficial business outcomes.

Course Structure

Unit - Skills for influencing and negotiating

  • Foundations
  • Influence and negotiation
  • Understanding influence
  • Confidence
  • Influencing styles
  • Personal perspectives
  • Reactive or proactive
  • Attribution theory
  • Emotional awareness
  • Influencing behaviours
  • Listening
  • Eye contact
  • Open mind
  • 360 feedback loop
  • Rapport building
  • Sensory acuity
  • Calibration
  • Framing
  • Advanced communication
  • Passive behaviour
  • Passive aggressive behaviour
  • Assertiveness
  • Conflict
  • Negotiating
  • Crystallise your goal


Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.


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Payment Information

Certificate Course



  • Professional development that is widely recognised and respected;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • High-quality professional development programs written by industry experts;
  • No entry requirements;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • Unlimited enrolment with no expiry;
  • Certificate of Attainment/Completion issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.

Career Pathways

Future growth




Professional Development For:

  • Business Managers
  • Sales Managers


  • Includes unlimited access
  • Full up-front payment only