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Certificate of Salon Management


Course Outline and Topics

Course Overview

Turn your passion for hair and beauty into a dream management career or business ownership opportunity.

Are you a hairdresser or beauty professional aspiring to open your own salon? Or perhaps you’d like to step into a management or leadership role?

Whether you’re looking to open your own business, add a new skillset to your resume or advance your career in a management role, the Certificate of Salon Management will prepare you for success.

The Certificate of Salon Management gives you the skills and knowledge required to successfully manage a hair or beauty salon with confidence.

This online professional development course will also provide you with the skills and knowledge required for senior managers and small business owners of personal services businesses.

This practical and comprehensive program will equip you with the competencies required to coordinate and manage the day-to-day business operations of hair and beauty salons, including planning and business strategy.

Course Structure

Unit 1 - Review human resource functions

  • Review business and HR strategy
  • Clarify human resources
  • Change management
  • Employee Assistance Programs (EAPs)
  • Human resource Information Systems (HRIS)
  • Industrial relations
  • Learning and development
  • Performance management
  • Rehabilitation / return to work schemes
  • Remuneration
  • Recruitment and selection
  • HR networks
  • HR data and information
  • Internal sources of data
  • Focus groups / observations
  • Policies and procedures
  • Law and Ethics
  • Technology to gather workforce data
  • Successful web searches
  • Boolean searching
  • Collate and analyse data
  • Identify options for change
  • Critical analysis
  • Objective reasoning

Unit 2 - Manage recruitment selection and induction processes

  • Induction policies and procedures
  • Strategic and operational plans
  • Recruitment and selection policies
  • Technology efficiency
  • Trial forms
  • Staff communication
  • Recruit and select staff
  • Determine future HR needs
  • Position descriptions
  • Vacancy specifications
  • Access to training
  • Advertising positions
  • Organisational policies
  • Legal requirements
  • Selection procedures
  • Job offers
  • Staff induction
  • Training
  • Induction processes
  • Probationary employees
  • Feedback from participants
  • Induction policies and procedures

Unit 3 - Manage Promotional Activities

  • Promotional brief
  • Promoting products and services
  • Advertising and public relations
  • Short-term sales promotions
  • Direct marketing
  • Law and Ethics
  • Do not call legislation
  • Success of promotional activities
  • Internal and external factors
  • SWOT and PEST analysis
  • Five forces analysis
  • Develop promotional objectives
  • Reinforcing the brand
  • Above-the-line media
  • Below-the-line media
  • Plan promotional activities
  • Competitor activity
  • Promotion roles
  • Team leader responsibilities
  • Job descriptions
  • Verify promotional guidelines
  • Budget requirements
  • Human resources
  • Correct display, pricing and labelling
  • Staff and customer feedback
  • Sales results for promotional period
  • Testing promotional ideas
  • The planning process
  • Assess cost and timelines
  • Promotional activity results
  • Sales marketing and call reports
  • Structure and style of reports

Unit 4 - Undertake small business planning

  • Elements of business plan
  • Purpose of business plan
  • Mission statement
  • Business description
  • Products / services
  • Goals and objectives
  • Developing a business plan
  • Compliance requirements
  • Work health and safety
  • Market needs
  • Employers / employees
  • Consultation
  • Costs of finance
  • Collateral
  • Venture capitalists
  • Banks
  • Leasing and hire purchase
  • Promoting market exposure
  • Operations plan
  • Staffing requirements
  • Risk analysis
  • Risk management planning
  • Risk matrix
  • Contingency plans

Unit 5 - Manage small business finances

  • Implement financial plan
  • Identify financial requirements
  • Financial budgets or projections
  • Cash flow / cash flow reports
  • GST
  • PAYG
  • Inflows and outflows
  • Projections
  • Manage business capital
  • Managing the loan
  • Enable financial position
  • Credit card policies
  • Types of credit
  • Developing a credit policy
  • Handling defaulters
  • Key performance indicators (KPI’s)
  • The basics of bookkeeping
  • Financial performance targets
  • Marketing and operational strategies
  • Operations
  • Calculate financial ratios
  • Debtors


Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.


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Payment Information

Certificate Course



  • Professional development that is widely recognised and respected;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • High-quality professional development programs written by industry experts;
  • No entry requirements;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • 12 months’ access. Free extensions may be available upon application.
  • Certificate of Attainment/Completion issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.

Career Pathways

Future growth




  • Hair Salon Manager
  • Beauty Salon Manager
  • Best value option
  • Includes 12 months access


  • $150 deposit
  • $30/week
  • No credit checks required