If you want to develop your leadership skills to achieve professional development goals, this is the ideal program for you.
The Team Leader Preparation Program is an online professional development course that will provide you with the knowledge and skills required to be an effective workplace leader.
In this team leader training course, you will learn how successful leaders work, from managing and motivating staff to communicating confidently to achieve business outcomes. You will also learn about communication models, law and ethics, resource management, and planning tools that will enhance your performance as a leader.
You will learn about effective frontline management, conflict resolution and recruitment and induction strategies to develop and support teams.
On completion of this program, you will feel confident to successfully lead and manage a team for an organisation using proven management and leadership strategies.
Course Structure
Unit 1 - Communicate effectively as a workplace leader
- Communication models
- Contexts that affect communication
- Clichés and colloquial words
- Environment and personnel factors
- Hearing and visual impairments
- Communication outcomes
- Verbal communication
- Written communication
- Business writing
- Communication barriers
- Law and ethics
- Media channels
- Workplace meetings
- Presentation sins
- Telephone calls
- Video conferencing
- Letters, memos and reports
- Online communications
- Disrespectful communication
- Cultural differences
- Positive communication
- Two-way communication
- Using diaries
- Leadership improvements
- Communication processes
Unit 2 - Lead team effectiveness
- Plan team outcomes
- Team purpose
- Roles responsibilities and goals
- Team work
- Developing teams
- Supporting team members
- Types of teams
- Belbin’s eight team roles
- Leadership styles
- Develop team cohesion
- Operational aspects
- High performing teams
- Effective teams
- Diversity and team effectiveness
- Individual development
- Effective meetings
- Recognise and address issues
- Team leader role
- Negotiation
- Model expected behaviours
- Encourage participation
- Positive team culture
- Getting a dysfunctional team back on track
- Line manager/management communication
- Productivity and progress reporting
- The three F’s
- Communicating change
- Poor performance
Unit 3 - Lead effective workplace relationships
- Work teams needs
- Workplace information sources
- Workplace culture
- Cultural and social diversity
- Communication
- Employee contribution to work issues
- Effective resource management
- Information sharing
- Continuous improvement processes
- Conflict resolution
- Integrity and respect for colleagues
- Frontline management
- Gain trust from employees
- Social and cultural environment
- People-centred cultures
- Behavioural characteristics
- Using networks to build relationships
- Networking meetings
- Frontline management
- Problem solving model
- Resolving work difficulties
- Review processes
- Compliance checks
- Managing poor performance
- Managing conflict
Unit 4 - Coordinate business operational plans
- Consult with stakeholders
- Identify resource requirements
- Organisational goals and planning
- Planning mechanisms
- Consultation with employees
- Resource Management
- Develop operational plan and implementation method
- Operational planning
- Using flow charts
- Production management
- Productivity equation
- Constraints and controls
- Planning for contingencies
- Develop and present proposals
- Data collection for resource proposals
- Recruitment process
- Induction, safety
- Training needs analysis
- Probation
- Acquire physical resources
- Procurement decisions
- Resource acquisition
- Internal and external suppliers
- Inventory management
- Efficient, cost effective and safe use of resources
- Manage contingencies
- Monitor operational land productivity performance
- KPI’s
- Identify unsatisfactory performance
- Performance measurement
- Variations to operational plans
- Approval for variations to operational plans
- Records management
- Report on operational performance
- Problem solving
- Mentoring, coaching and supervision
- Leadership
- Training
- Coaching and mentoring
- Budgets and financial information
Study Hours
Estimated duration 60 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
This course was a fun learning experience and very educational. Looking forward to doing another course with AOC
C. Zetterberg, Nadi, Fiji, Team Leader Preparation Program
It was great to be able to study on my own schedule and the tutors were always helpful and attentive.
J. Fiske, Burleigh Heads, QLD | Team Leader Preparation Program
I found the online learning easy to navigate, and the course as a whole was helpful to polish my skills as team leader
A.Jones, Kallangur, QLD | Team Leader Preparation Course
I found the course very informative. I found out a lot more about how and why upper management levels make certain decisions
K. Young, Narellan, NSW | Team Leader Preparation Program
Graduation
A Certificate of Attainment and Statement of Results will be issued upon successful completion of this course.
How to Enrol
Enrol Online: Click Enrol Now (Credit Card) or Enrol Now (Internet Banking/BPAY)
Enrol via Live Chat (Business Hours)
Enrol via Telephone 1300 76 2221 (Business Hours)
Enrol via Purchase Order/Tax Invoice
Enrolling Multiple Staff?
To enrol multiple staff, please complete the Employer Enrolment Form. We’ll be in touch within 60 minutes during business hours!
Payment Options
Visa, Mastercard, BPAY and Direct Deposit.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
To study online with Australian Online Courses you will need a computer (desktop PC/laptop) running a current/updated operating system with reliable high-speed internet access. You will need to use the Google Chrome browser to access your course.
Are there any computer requirements?
To study online with Australian Online Courses you will need a computer (desktop PC/laptop) running a current/updated operating system with reliable high-speed internet access. You will need to use the Google Chrome browser to access your course.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
- Team Leader
- Business Manager
- Office Manager
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