Find your new direction

  • 1300 76 2221
  • Australian owned and operated since 2008

Team Leader Preparation Program


Course Outline and Topics

Course Overview

If you want to develop your leadership skills to achieve professional development goals, this is the ideal program for you.

The Team Leader Preparation Program is an online professional development course that will provide you with the knowledge and skills required to be an effective workplace leader.

In this team leader program, you will learn how successful leaders work, from managing and motivating staff to communicating confidently to achieve business outcomes. You will also learn about communication models, law and ethics, resource management, and planning tools that will enhance your performance as a leader.

You will learn about effective frontline management, conflict resolution and recruitment and induction strategies to develop and support teams.

On completion of this program, you will feel confident to successfully lead and manage a team for an organisation using proven management and leadership strategies.

Course Structure

Unit 1 - Communicate effectively as a workplace leader

  • Communication models
  • Contexts that affect communication
  • Clichés and colloquial words
  • Environment and personnel factors
  • Hearing and visual impairments
  • Communication outcomes
  • Verbal communication
  • Written communication
  • Business writing
  • Communication barriers
  • Law and ethics
  • Media channels
  • Workplace meetings
  • Presentation sins
  • Telephone calls
  • Video conferencing
  • Letters, memos and reports
  • Online communications
  • Disrespectful communication
  • Cultural differences
  • Positive communication
  • Two-way communication
  • Using diaries
  • Leadership improvements
  • Communication processes

Unit 2 - Lead team effectiveness

  • Plan team outcomes
  • Team purpose
  • Roles responsibilities and goals
  • Team work
  • Developing teams
  • Supporting team members
  • Types of teams
  • Belbin’s eight team roles
  • Leadership styles
  • Develop team cohesion
  • Operational aspects
  • High performing teams
  • Effective teams
  • Diversity and team effectiveness
  • Individual development
  • Effective meetings
  • Recognise and address issues
  • Team leader role
  • Negotiation
  • Model expected behaviours
  • Encourage participation
  • Positive team culture
  • Getting a dysfunctional team back on track
  • Line manager/management communication
  • Productivity and progress reporting
  • The three F’s
  • Communicating change
  • Poor performance

Unit 3 - Lead effective workplace relationships

  • Work teams needs
  • Workplace information sources
  • Workplace culture
  • Cultural and social diversity
  • Communication
  • Employee contribution to work issues
  • Effective resource management
  • Information sharing
  • Continuous improvement processes
  • Conflict resolution
  • Integrity and respect for colleagues
  • Frontline management
  • Gain trust from employees
  • Social and cultural environment
  • People-centred cultures
  • Behavioural characteristics
  • Using networks to build relationships
  • Networking meetings
  • Frontline management
  • Problem solving model
  • Resolving work difficulties
  • Review processes
  • Compliance checks
  • Managing poor performance
  • Managing conflict

Unit 4 - Implement operational plan

  • Implement operational plan
  • Resource management
  • Input-output process
  • Constraints and controls
  • Organisation performance/business plan
  • Efficiency and effectiveness
  • Monitor operational performance
  • Performance management
  • Presentation of proposals
  • Recruit and induct employees
  • HR management
  • Legal requirements
  • Recruitment procedures
  • Training needs analysis
  • Procurement decisions
  • Input quality
  • High quality production
  • Inventory management
  • Productivity/ profitability
  • Financial controls
  • Budgets
  • Performance improvement
  • Reporting on operations
  • Typical financial report
  • Manufacturing performance
  • Employee performance
  • Leadership and supervision
  • Variations to operations
  • Systems procedures and records


Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.


5 Ways to Set and Reach Goals Like a Pro

6 Ways To Make Every Minute Count

Payment Information

Certificate Course



  • Professional development that is widely recognised and respected;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • High-quality professional development programs written by industry experts;
  • No entry requirements;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • 12 months’ access. Free extensions may be available upon application.
  • Certificate of Attainment/Completion issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.

Career Pathways

Future growth




  • Team Leader
  • Business Manager
  • Office Manager
  • Best value option
  • Includes 12 months access


  • $150 deposit
  • $25/week
  • No credit checks required