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Hiring, Firing and Managing Staff

$599.00$899.00

Course Outline and Topics

Course Overview

Managers need an understanding of human resources procedure, especially where it relates to hiring and firing etiquette. The task of hiring and firing staff, often left to managers, is a difficult task and, as such, requires specific skills and knowledge.

Ideally, managers hire employees that are a good fit for a role and performance manage their staff. But if an employee is performing poorly or is breaching company codes of conduct, how will they manage termination?

Hiring, Firing and Managing Staff is a professional development course that will provide managers with the necessary skills and knowledge to manage separation or termination, performance management processes, workforce planning and employee relations.

On completion of this course, you will have gained the necessary skills and knowledge to confidently apply human resource management procedures to hire, fire and manage staff appropriately.

Course Structure

Unit 2 - Manage workforce planning

  • Staff turnover and demographics
  • Skills gap analysis
  • Organisations need and objectives
  • Factors affecting workforce supply
  • Australian Bureau of Statistics (ABS)
  • Industry associations
  • Skills Service Organisations (SSOs)
  • Reviewing staffing budgets
  • Calculating costs
  • Organisational requirements
  • Triple bottom line (TBL)
  • Redeployment, redundancy and retrenchment
  • Recruitment
  • Training and development
  • Retention strategies
  • Unacceptable staff turnover
  • Labour turnover index method
  • The survival rate method
  • The half-life index method
  • The stability index method
  • The length of service analysis method
  • The avoidable turnover method
  • The resignation method
  • Causes of turnover
  • Retaining skilled labour
  • Role development
  • Relationship management
  • Performance management
  • Career planning/management
  • Becoming an employer of choice
  • Workforce diversity
  • Equality and diversity in the workplace policy
  • Sourcing skilled labour
  • Online recruitment / agencies
  • Advertising options
  • Communicating with stakeholders
  • Effective communication
  • Agreement and endorsement
  • Measuring workforce plans and initiatives
  • Contingency planning
  • Recruitment objectives
  • Organisational change
  • Employees resisting change
  • Lewin’s change model
  • Supporting employees dealing with change
  • Change management strategies
  • Workforce diversity goals
  • Recruitment policies and procedures
  • Advertising vacancies
  • Interview techniques / exit interviews
  • Effective induction
  • Succession plans
  • Identifying potential future leaders
  • Employers of choice
  • Work/life balance initiatives
  • Career development
  • Staff financial benefits
  • Exiting employees
  • Labour supply trends
  • Organisational climate/culture
  • Surveys and questionnaires
  • Global financial crisis
  • Government policies
  • Disability services
  • Aged worker initiatives
  • PDCA cycle plan

Unit 2 - Manage recruitment selection and induction processes

  • Induction policies and procedures
  • Strategic and operational plans
  • Recruitment and selection policies
  • Technology efficiency
  • Trial forms
  • Staff communication
  • Recruit and select staff
  • Determine future HR needs
  • Position descriptions
  • Vacancy specifications
  • Access to training
  • Advertising positions
  • Organisational policies
  • Legal requirements
  • Selection procedures
  • Job offers
  • Staff induction
  • Training
  • Induction processes
  • Probationary employees
  • Feedback from participants
  • Induction policies and procedures

Unit 3 - Develop and manage performance management processes

  • Performance management systems
  • Strategic plans
  • Operational plans
  • Performance development planning
  • Objectives and goals
  • Business strategy
  • Key performance indicators (KPIs)
  • Performance appraisal process
  • 360 degree evaluations
  • Manager approachability
  • Skills gaps
  • Monitoring performance
  • Employee feedback
  • Employment contracts
  • Employer conduct
  • Health and safety
  • Legislation
  • Poor performance
  • Employee development plan
  • Discipline dismissal process
  • Complete documentation
  • Tracking poor behaviour
  • Dispute resolution process
  • Grievance procedures
  • Terminating employees
  • Employee records
  • Rewarding staff
  • Record outcomes
  • Confidentiality
  • Learning and development plans
  • Human resources
  • Training needs / providers
  • Formal training programs
  • Adult learners
  • Negotiate remedial action
  • Evaluation data

Unit 4 - Manage employee relations

  • Determine long term employee relations
  • Strategic plans
  • Operational plans
  • Workplace relations objectives
  • Existing employee relations
  • WR objectives
  • Measuring workplace relations performance
  • SWOT analysis
  • Cost-benefit analysis
  • Risk management
  • Legislative requirements
  • Awards and agreements
  • Contracts of employment
  • Records
  • Personal/carer’s leave
  • Long service leave
  • Parental leave
  • Community service leave
  • Leave without pay
  • Health and safety legislation
  • Equal opportunity / anti-discrimination legislation
  • Worker’s compensation legislation
  • Industrial relations policies and plans
  • Workplace relations strategy / policy checklist
  • Skills and knowledge
  • Conflict management
  • Negotiation and investigative skills
  • WR skills
  • Implementation and contingency plans
  • Strategy/policy objectives and outcomes
  • Evaluation methodology
  • Governance and scope
  • Work breakdown structure (WBS)
  • Communication plan / skills
  • Training and development
  • Learning and development plans
  • Agreement on WR strategy change
  • Trade unions
  • Employer organisations
  • Grievances and conflict procedures
  • Communication to stakeholders
  • Employee relations and policies and plans
  • Conflict management
  • Questioning
  • Language
  • CLEARVIEW method
  • Conflict management training
  • Workplace policies and procedures
  • Specialist advice
  • External WR specialists
  • Outcomes, strategies and timeframes
  • Advocacy
  • Document agreed outcomes
  • Implement agreement
  • Action plans
  • Gantt charts
  • Resources
  • Failure to abide by agreements
  • Dismissals

Unit 5 - Manage separation or termination

  • Best practice
  • Conducting research
  • Primary and secondary information
  • Conducting research
  • Analysing data
  • Consultation with management
  • Policies and procedures
  • Features of a good policy or procedure
  • Features of a bad policy or procedure
  • Dismissal or termination procedures
  • Unfair dismissal
  • Redundancy
  • Suspension of employees
  • Resignation/voluntary termination
  • Constructive dismissal
  • Support from senior managers
  • Communication strategy
  • Redundancy/redeployment plan
  • Outplacements
  • Incapacity to perform
  • Employment contracts
  • Skilled staff
  • Delivering learning and development plans
  • Action learning sets
  • Job work shadowing
  • Classroom training
  • One-on-one training
  • On-site training
  • Disciplinary procedures
  • Termination decision tree
  • Workforce data
  • Separation / termination procedures
  • Interviews and focus groups
  • Exit interviews and process
  • Recording data

Assessment

Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.

 

Payment Information

Certificate Course

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Benefits

  • Professional development that is widely recognised and respected;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • High-quality professional development programs written by industry experts;
  • No entry requirements;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • 12 months’ access. Free extensions may be available upon application.
  • Certificate of Attainment/Completion issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.

Career Pathways

Future growth

Strong

Unemployment

Low

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$899.00