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Executive Assistant Program


Course Outline and Topics

Course Overview

Today’s executive assistants are tech-savvy, project managers who work hard, take on complex tasks and are well compensated for it. So, if you’ve been considering a career as an Executive or Personal Assistant you’ll enjoy a highly rewarding, challenging role that’s full of potential.

The Executive Assistant Program is an online professional development program that will provide you with the knowledge and skills required to develop your career as an Executive or Personal Assistant.

In this online executive assistant program you will discover the essentials of administrative support, records management, office communications and coordination. Throughout this course you will learn how to communicate effectively, how to manage yourself and others and how to implement strategies for your career success.

You will learn how to establish and meet work priorities, organise schedules and meetings, diary management, organise travel and design and develop business documentation.

On completion of this program, you will maximise your communication effectiveness, improve your time management skills and develop your professional competence and success as an Executive or Personal Assistant.

Course Structure

Unit 1 - Work priorities and professional development

  • Personal work goals
  • Qualities of manager/leaders
  • Modelling behaviours
  • The balanced scorecard
  • Strategic and operational plans
  • Efficiency vs effectiveness
  • Delegate effectively
  • Managing paperwork
  • Effective filing processes
  • Effective meetings
  • Flexibility
  • Managing contingencies
  • Measuring personal performance
  • Weekly planning
  • Using technology effectively
  • Work/life balance
  • Maintain professional competence
  • Seek feedback
  • Development opportunities
  • Networking
  • Mentoring

Unit 2 - Organise schedules

  • Schedule requirements
  • Diary protocols
  • Organisational procedures
  • Personal requirements
  • Appointment priorities
  • Take notes
  • Manage schedules
  • Recurring appointments
  • Deadlines
  • Organisational requirements
  • Availability of attendees
  • Schedule new appointments
  • Alternative arrangements
  • Record appointments
  • Manage schedules
  • Policy and procedures
  • Microsoft outlook

Unit 3 - Design and produce business documents

  • Select and prepare resources
  • Select technology and software
  • Select layout, format and style
  • Basic design principles
  • Design document
  • Open and generate file
  • Short cut keys
  • Function keys
  • Word screen
  • The ribbon
  • Quick access toolbar
  • Formatting tools
  • Font group
  • Format painter
  • Text alignment
  • Paragraph spacing
  • Shading and borders
  • PowerPoint
  • Using wizards
  • Produce document
  • Microsoft applications
  • Page layout
  • Formatting
  • Fields
  • Bullets and numbers
  • Headers and footers
  • Themes and styles
  • Creating tables
  • Object linking and embedding
  • Clipart and text wrapping
  • Inserting shapes
  • Charts and graphs
  • Mail merge
  • Check produced document
  • Store and save
  • USB devices
  • Help desks and user manuals
  • Finalise document
  • Proofread document
  • Use thesaurus
  • Check spelling and grammar
  • Make modifications
  • Name and store
  • Organisational requirements
  • PDF file format
  • Print and present

Unit 4 - Organise meetings

  • Make meeting arrangements
  • Type of meeting
  • Meeting purpose
  • Other types of meetings
  • Frequency options
  • Legal and ethical requirements
  • Quorums
  • Meeting requirements
  • Meeting participants
  • Stakeholders
  • Choose meeting location
  • Meeting objectives / results
  • Advise of meeting details
  • Notice of meeting
  • Agenda and meetings papers
  • Check for accuracy
  • Distribute documentation
  • Record and produce minutes
  • Take notes with speed and accuracy
  • True and accurate account
  • Submit for approval
  • Formal and corporate meetings
  • Despatching copies
  • Reports
  • Policy decisions

Unit 5 - Organise business travel

  • Organising business travel
  • Organising business itineraries
  • Purpose and requirements of travel
  • Confirm budget and preferences
  • Identify contact names
  • Meeting arrangements
  • Prepare itineraries
  • Prepare travel documents
  • Prepare itinerary
  • Make travel arrangements
  • Bookings for business travel
  • Arrange travel documents
  • Confirm travel arrangements
  • Despatch documents to traveller
  • Confirm alternative arrangements
  • Record a travel log
  • Arrange credit facilities
  • Confirm payment method
  • Credit arrangements


Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.

One (1) Free Optional Typing Speed and Accuracy Test. This typing test is marked according to Australian Standards. Conditions apply.


5 Powerful Skills for Business Success

6 Ways To Make Every Minute Count

Payment Information

Certificate Course



  • Professional development that is widely recognised and respected;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • High-quality professional development programs written by industry experts;
  • No entry requirements;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • 12 months’ access. Free extensions may be available upon application.
  • Certificate of Attainment/Completion issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.

Career Pathways

Future growth




  • Executive Assistant
  • Personnel Assistant
  • Secretary
  • Best value option
  • Includes 12 months access


  • $150 deposit
  • $30/week
  • No credit checks required