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Develop Emotional Intelligence


Course Outline and Topics

Course Overview

Workplaces are relational environments and your ability to build productive relationships and teams depends on your level of emotional intelligence (EI). If this isn’t your strong point, don’t panic – you can improve your EI to benefit your work life and personal wellbeing.

Develop Emotional Intelligence is an online professional development course that will provide you with the knowledge and skills required to develop and apply emotional intelligence for personal and career success.

In this online emotional intelligence course you will explore the tools and techniques required to understand and apply emotional intelligence in the workplace through managing your emotions and the emotions of others. You will learn how to avoid miscommunication, resolve conflicts and build a cohesive work environment.

On completion of this course, you will be equipped to improve your work relationships, reduce stress and increase your motivation and productivity.

Course Structure

Unit - Develop and use emotional intelligence

  • Understanding Emotional Intelligence (EI)
  • Identify strengths and weaknesses
  • Capitalising strengths
  • Self-awareness
  • Social awareness
  • Expressing Emotions
  • Emotional triggers
  • Strengths and weaknesses
  • Emotional states of co-workers
  • Cultural expressions and emotions
  • Empathy
  • Reasoning Skills
  • Managing Your Emotions
  • Self-Regulation
  • Relationship Management
  • Social Skills
  • Motivation
  • Measuring EI/EQ
  • Developing EI
  • Personal stressors and emotional states
  • Casual factors of stress
  • Managing Stress and Conflict
  • Behavioural stress
  • Supporting stressed workers
  • EI in the Workplace
  • EI Assessments
  • Stress and Resilience
  • Stress Management Techniques
  • Leadership and EI
  • Flexibility and adaptability
  • Emotions and decision making
  • Thoughts and feelings
  • Listening skills
  • Building productive relationships
  • Utilising emotional intelligence
  • Positive workplace climate
  • Maximising team outcomes


Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.


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Payment Information

Certificate Course



  • Recognised by employers as professional development;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • Access to high-quality courses written by industry experts;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • Unlimited enrolment with no expiry;
  • Certificate of Attainment issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.
  • Includes unlimited access
  • Full up-front payment only