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Develop Emotional Intelligence


Course Outline and Topics

Course Overview

Workplaces are relational environments and your ability to build productive relationships and teams depends on your level of emotional intelligence (EI). If this isn’t your strong point, don’t panic – you can improve your EI to benefit your work life and personal wellbeing.

Develop Emotional Intelligence is an online professional development course that will provide you with the knowledge and skills required to develop and apply emotional intelligence for personal and career success.

In this online emotional intelligence course you will explore the tools and techniques required to understand and apply emotional intelligence in the workplace through managing your emotions and the emotions of others. You will learn how to avoid miscommunication, resolve conflicts and build a cohesive work environment.

On completion of this course, you will be equipped to improve your work relationships, reduce stress and increase your motivation and productivity.

Course Structure

Unit - Develop and use emotional intelligence

  • Emotional strengths and weaknesses
  • Capitalising strengths
  • Self-awareness
  • Social awareness
  • Expressing Emotions
  • Emotional triggers, strengths and weaknesses
  • Empathy
  • Reasoning
  • Management of emotions / self-regulation
  • Relationship Management / Social Skills
  • Personal Influence
  • Motivation
  • EQ versus IQ
  • Measuring EI/EQ
  • Leadership and EI
  • Personal stressors and emotional states
  • Causal factors of stress
  • Finding stress management techniques
  • Emotional triggers
  • Expression of emotions
  • Impact of own behaviours
  • Self-reflections and feedback
  • Emotional states and cues
  • Upset workers
  • Cultural expressions of emotions
  • Flexibility and adaptability in dealing with others
  • Considering the emotions of others
  • Collective / participative decision making
  • Autocratic decision making
  • Expressing thoughts and feelings
  • Levels of listening
  • Effects of behaviour and emotions
  • “I” messages
  • Building productive relationships
  • Increasing team performance
  • Create and maintain team focus
  • Trust, respect and understanding
  • Positive emotional climate
  • Capitalising on worker’s strengths


Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.


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Payment Information

Certificate Course



  • Professional development that is widely recognised and respected;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • High-quality professional development programs written by industry experts;
  • No entry requirements;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • 12 months’ access. Free extensions may be available upon application.
  • Certificate of Attainment/Completion issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.
  • Includes 12 months access
  • Full up-front payment only