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Develop and Promote Positive Person-Centred Behaviour


Course Outline and Topics

Course Overview

If you work in the community or disability services industry, this professional development course is essential to develop the skills necessary to increase a person’s quality of life and decrease the frequency and severity of ‘behaviours of concern.’

Develop and Promote Positive Person-Centred Behaviour is an online professional development program that will provide you with the knowledge and skills required to promote behaviour supports for a person with a disability, using a person-centred approach.

On completion of this course, you will feel confident to use a person-centred approach to care in a community or disability services context.

Course Structure

Unit 1 - Develop and promote positive person-centred behaviour

  • Behaviours of concern
  • Observational behaviour assessment
  • Antecedents
  • Functional assessment
  • Topography and cycles of behaviour
  • History of interventions
  • Recording triggers
  • Mental illness
  • Positive behaviours
  • Daily living routines
  • Lifestyle preferences
  • Support strategies
  • Impediments to quality of life
  • Responding to abuse
  • Promote behavioural change
  • Empathy
  • Plan timeframes and goals
  • Self-determination
  • Aggression in dementia
  • Non-compliance
  • Self-harm
  • Repetitive sounds or actions
  • Wandering behaviour
  • Intoxication
  • Reactive management plans
  • Law and ethics
  • Diffusion strategies
  • De-escalation techniques
  • Crisis response plan
  • Counselling and therapy
  • Critical incidents
  • Debriefing
  • Behaviour support plans
  • Risk management
  • Incident referral form

Unit 2 - Follow established person-centred behaviour supports

  • Supported daily living
  • Daily routines
  • Safe environments
  • Client abuse
  • Individual needs
  • Strengths-based support
  • Active listening
  • Dignity of risk
  • Social model of disability and devaluation
  • Behaviour support plan (BSP)
  • Physical environment
  • Behaviours of concern
  • High risk groups
  • Common injuries
  • Triggers and frequency
  • Mental illness
  • Person’s health status
  • 4 categories of consequence
  • 2 types of reinforcement
  • Behavioural support strategies
  • Lifestyle enhancement
  • Behavioural changes
  • Dealing with aggressive behaviour
  • Reactive management plan
  • Variations to client wellbeing
  • Symptoms of depression
  • Law and ethics
  • Incident reports


Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.


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Payment Information

Certificate Course


Certificate Course



  • Professional development that is widely recognised and respected;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • High-quality professional development programs written by industry experts;
  • No entry requirements;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • 12 months’ access. Free extensions may be available upon application.
  • Certificate of Attainment/Completion issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.

Career Pathways

Future growth




Professional Development For:

  • Lifestyle Support Workers
  • Aged Care Workers
  • Community Services Workers
  • Disability Support Workers
  • Includes 12 months access
  • Full up-front payment only