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Communicate Effectively With Outlook 2016


Course Outline and Topics

Course Overview

Communicate Effectively With Outlook 2016 is a short online course that will provide you with the skills and knowledge required to send, receive and manage electronic mail (email), as well as to collaborate online using chat rooms, intranets and instant messaging.

Businesses need to operate at the cutting edge of technology to remain competitive. It’s just as important for employees to be knowledgeable in the software that enhances business success.

If you want a career in business, you’ll want to be proficient in the Microsoft Office Outlook 2016. This software is used by almost every company world-wide. The skills you acquire are transferrable, enhance your ability to communicate and collaborate effectively, increase your productivity and simplify business tasks.

Course Structure

Unit - Communicate electronically using Outlook 2016

  • Receive and send electronic mail
  • Using Microsoft Outlook
  • Organisational requirements
  • Login
  • Email
  • Office fluent ribbon
  • Policies and procedures
  • Concise, relevant subject line
  • Electronic signature
  • Read receipt
  • Attachments
  • Confidentiality statement
  • Returned / suspicious email
  • Security levels and filters
  • Spam
  • Create mailboxes
  • Manage electronic mail
  • Clean up folder
  • Message rules
  • Archiving
  • Mailing lists
  • Contact groups
  • Instant messaging
  • Social media
  • Web conferencing
  • Netiquette


Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.

Payment Information

Certificate Course



  • Professional development that is widely recognised and respected;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • High-quality professional development programs written by industry experts;
  • No entry requirements;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • 12 months’ access. Free extensions may be available upon application.
  • Certificate of Attainment/Completion issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.
  • Includes 12 months access
  • Full up-front payment only