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Certificate of Tourism and Hospitality – Customised Program


Course Outline and Topics


The Certificate of Tourism and Hospitality (Customised Program) will help you adapt to changes in the workplace by offering you the freedom to ‘mix and match’ units from our tourism, travel and hospitality units to meet your career goals.

Step 1

Select six (6) Units from our Tourism, Travel and Hospitality Units:

Tourism, Travel and Hospitality Units

Access and interpret product information

Assist with the presentation of public activities and events

Attend gaming machines

Book supplier products and services

Clean and tidy bar areas

Clean kitchen premises and equipment

Clean premises and equipment

Coach others in job skills

Conduct Keno games

Conduct night audit

Construct advanced international airfares

Construct normal international airfares

Construct promotional international airfares

Control stock

Coordinate cooking operations

Coordinate marketing activities

Coordinate on-site event registrations

Create a promotional display or stand

Develop and implement a food safety program

Develop and implement marketing strategies

Develop and manage quality customer service practices

Develop menus for special dietary requirements

Enhance the customer service experience

Establish and conduct business relationships

Establish and maintain a work health and safety system

Handle and serve cheese

Identify hazards, assess and control safety risks

Implement and monitor work health and safety practices

Interact with customers

Interpret financial information

Launder linen and guest clothes

Lead and manage people

Load touring equipment and supplies

Maintain the quality of perishable items

Manage conflict

Manage event staging components

Manage finances within a budget

Manage onsite event operations

Manage projects

Monitor staff performance

Monitor work operations

Operate a bar

Operate a TAB outlet

Operate online information systems

Participate in safe food handling practices

Participate in safe work practices

Plan and cost basic menus

Plan and implement sales activities

Plan and monitor espresso coffee service

Plan catering for events or functions

Plan in-house events or functions

Prepare and monitor budgets

Prepare and present sandwiches

Prepare and present simple dishes

Prepare and serve cocktails

Prepare and serve espresso coffee

Prepare and serve non-alcoholic beverages

Prepare appetisers and salads

Prepare dishes using basic methods of cookery

Prepare food to meet special dietary requirements

Prepare meat dishes

Prepare poultry dishes

Prepare quotations

Prepare rooms for guests

Prepare seafood dishes

Prepare stocks, sauces and soups

Prepare vegetable, fruit, eggs and farinaceous dishes

Process and monitor event registrations

Process financial transactions

Process reservations

Process travel-related documentation

Produce and serve food for buffets

Produce cakes, pastries and breads

Produce desserts

Provide a briefing or scripted commentary

Provide accommodation reception services

Provide advice on Australian destinations

Provide advice on Australian wines

Provide advice on food

Provide advice on imported wines

Provide advice on international destinations

Provide club reception services

Provide customer information and assistance

Provide housekeeping services to guests

Provide lost and found services

Provide outdoor catering

Provide porter services

Provide responsible gambling services

Provide responsible service of alcohol

Provide room service

Provide service to customers

Provide silver service

Provide table service of food and beverage

Provide valet service

Provide visitor information

Receive and store stock

Recruit, select and induct staff

Research and comply with regulatory requirements

Roster staff

Sell tourism products and services

Serve food and beverage

Set up and operate a camp site

Show social and cultural sensitivity

Source airfares for domestic flights

Source and present information

Source and use information on event operations

Source and use information on the hospitality industry

Source and use information on the tourism and travel industry

Transport and store food

Use a computerised reservations or operations system

Use cookery skills effectively

Use food preparation equipment

Use hospitality skills effectively

Use hygienic practice for hospitality service

Use hygienic practices for food safety

Work effectively as a cook

Work effectively in hospitality service

Step 2

Click Add to Cart (Full Up-Front Payment or Payment Plan)

Step 3

Specify the six (6) units you wish to complete in the notes section of the enrolment form.

Step 4

Finalise your payment and be enrolled within 1-2 hours during business hours.


Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.

Payment Information

Certificate Course



  • Recognised by employers as professional development;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • Access to high-quality courses written by industry experts;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • Unlimited enrolment with no expiry;
  • Certificate of Attainment issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.
SKU: N/A Category:
  • Best value option
  • Includes unlimited access


  • $250 deposit
  • $40/week
  • No credit checks required