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Certificate of Office Administration

$699.00$999.00

Course Outline and Topics

Course Overview

Gain the confidence to work in an administrative support role with The Certificate of Office Administration.

This online professional development program provides the skills and knowledge you need to succeed in an office environment across a variety of business settings.

In this online office administration course, you will discover the essentials of office administration, including writing and designing complex business documents, developing keyboarding speed and accuracy, organising work priorities, organising meetings and diary management.

This is an essential course for entry-level roles as a receptionist, personal assistant, accounts clerk and office administrative assistant.

Course Structure

Unit 1 - Develop keyboarding speed and accuracy using Word

  • Touch typing techniques
  • Keyboard techniques
  • Using the keyboard
  • Identify and develop keyboard skills
  • Speed and accuracy
  • Use safe work practices
  • Ergonomic requirements
  • Workstations
  • Health and safety (OHS)
  • Mouse buttons and operations
  • Alpha keys and numeric keypad
  • Word screen
  • The ribbon
  • Quick access toolbar
  • Creating a new document
  • Document enhancement
  • Check accuracy
  • Proof read document
  • Correct document
  • Check spelling and grammar

Unit 2 - Write complex documents

  • Document planning
  • Business letters and documents
  • Purpose and audience
  • Format & communication
  • Categories and logical sequence
  • Structure and content
  • Action plan
  • Draft text
  • Graphics and graphs
  • Non-discriminatory language
  • Gender-based language
  • Non-english speaking
  • Plain english
  • Personal and impersonal writing
  • Report formats
  • Complex reports
  • Writing an outline
  • Check grammar spelling and style
  • Accuracy and punctuation
  • Acronyms
  • Capitals
  • Draft approval
  • Revisions in final copy
  • Design document
  • Page layout
  • Citing sources
  • Quoting, paraphrasing and plagiarising
  • Copyright permission
  • Author-date (Harvard) system
  • Ergonomic factors

Unit 3 - Organise personal work priorities and development

  • Organise work schedule
  • Goals
  • Flexibility
  • Efficiency vs effectiveness
  • Planning
  • Monitor own work performance
  • Work standards
  • Legislation
  • Process capability
  • Continuous improvement
  • Personal skill development
  • Technical job skills
  • Interpersonal skills
  • Conceptual skills
  • Receiving feedback

Unit 4 - Organise schedules

  • Schedule requirements
  • Diary protocols
  • Organisational procedures
  • Personal requirements
  • Appointment priorities
  • Take notes
  • Manage schedules
  • Recurring appointments
  • Deadlines
  • Organisational requirements
  • Availability of attendees
  • Schedule new appointments
  • Alternative arrangements
  • Record appointments
  • Manage schedules
  • Policy and procedures
  • Microsoft outlook

Unit 5 - Organise meetings

  • Make meeting arrangements
  • Type of meeting
  • Meeting purpose
  • Other types of meetings
  • Frequency options
  • Legal and ethical requirements
  • Quorums
  • Meeting requirements
  • Meeting participants
  • Stakeholders
  • Choose meeting location
  • Meeting objectives / results
  • Advise of meeting details
  • Notice of meeting
  • Agenda and meetings papers
  • Check for accuracy
  • Distribute documentation
  • Record and produce minutes
  • Take notes with speed and accuracy
  • True and accurate account
  • Submit for approval
  • Formal and corporate meetings
  • Despatching copies
  • Reports
  • Policy decisions

Unit 6 - Design and produce business documents Using Office

  • Select technology and software
  • Select layout, format and style
  • Basic design principles
  • Shortcut keys
  • Function keys
  • Word screen
  • The ribbon
  • Quick access toolbar
  • Formatting tools
  • Font group
  • Format painter
  • Text alignment
  • Paragraph spacing
  • Shading and borders
  • PowerPoint
  • Using wizards
  • Produce document
  • Microsoft applications
  • Fields
  • Bullets and numbers
  • Headers and footers
  • Themes and styles
  • Creating tables
  • Object linking and embedding
  • Clipart and text wrapping
  • Inserting shapes
  • Charts and graphs
  • Mail merge
  • Check produced document
  • Store and save
  • USB devices
  • Help desks and user manuals
  • Proofread document
  • Check spelling and grammar
  • Organisational requirements
  • PDF file format
  • Print and present

Assessment

Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.

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Payment Information

Certificate Course

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Benefits

  • Recognised by employers as professional development;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • Access to high-quality courses written by industry experts;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • Unlimited enrolment with no expiry;
  • Certificate of Attainment issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.
SKU: N/A Category:

Career Pathways

Future growth

Strong

Unemployment

Low

  • Receptionist/Office Administration
  • Junior Office Administration
  • Administration Assistant
  • Clerical Assistant
 
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  • Best value option
  • Includes unlimited access
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$699.00

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PAYMENT PLAN
  • $180 deposit
  • $35/week
  • No credit checks required

$999.00