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Certificate of Youth and Family Intervention


Course Outline and Topics

Course Overview

The Certificate of Youth and Family Intervention is an online professional development program that will prepare you for a career or promotion in child protection and family intervention work. This online intervention course will prepare you for roles in both residential and non-residential facilities or other Government and not-for-profit Community Organisations undertaking child protection and family support work. You will learn how to work effectively with clients at risk to improve their living circumstances and provide emotional support. You will also develop and implement multi-agency investigations, child risk assessment and case management.

You will learn how to effectively support and assist families to ensure that children and young people are safe and appropriately cared for. You will learn to identify when clients’ language, literacy and numeracy (LLN) are impeding their access to the service being provided, to adjust service delivery where required to accommodate client LLN skills, and to refer appropriately in order to improve client outcomes.

The Certificate of Youth and Family Intervention will also provide you with the knowledge and skills required to work in the community to facilitate public awareness and address duty of care requirements, work within an ethical framework and apply relevant legislation, codes of conduct, international agreements (such as the Convention on the Rights of the Child). You will also learn about the policies and procedures related to identifying, responding and supporting children’s and young people’s rights and safety.

Course Structure

Unit 1 - Work with those at risk of homelessness

  • Homelessness
  • Personal values/ attitudes
  • Stereotyping
  • Identify barriers
  • Safe, secure housing
  • Risk of homelessness
  • Low income
  • Domestic violence
  • Drug and alcohol abuse
  • Refugees and asylum seekers
  • Mental illness
  • Employment services
  • Case management
  • Referral procedures
  • Rental subsidies
  • Early intervention
  • Mandatory reporting
  • Physical abuse
  • Psychological /emotional abuse
  • Recognising neglect
  • Confidentiality
  • Domestic violence
  • Interventionist strategies
  • Crisis housing
  • Advocacy

Unit 2 - Develop and facilitate case management

  • Case management meetings
  • Decision making
  • Planning meetings
  • Recording
  • Client rights
  • Disability legislation
  • Define individual needs
  • Family needs and rights
  • Approach to case management
  • Facilitate client setting of goals
  • Rights of appeal
  • Case management plan
  • Facilitate case management
  • Complex and high risk situations
  • Anger
  • Anxiety
  • Critical incidents
  • Case review
  • Elements of negotiation
  • Client preparation for closure
  • Impact on the client and family

Unit 3 - Undertake case management in child protection

  • Assess client needs and risks
  • Develop assessment plan
  • Support and prevention strategies
  • Intervention process
  • Client rights of appeal
  • Case plan management
  • Client strengths
  • Addressing client needs
  • Client goals and objectives
  • Contingency plans
  • Evaluation processes
  • Case review
  • Supervisor consultation
  • Case conference meetings
  • Prepare client for meeting
  • Conflict resolution
  • Identify participant needs
  • Prepare case history
  • Identify service providers
  • nature of advocacy and support
  • Negotiate client agreement
  • Represent the client
  • Confidentiality
  • Evaluate client progress
  • Achievement of case plan goals
  • Implement case closure

Unit 4 - Work effectively in child protection

  • Quality care
  • Roles and responsibilities
  • Reporting child abuse
  • Investigations and substantiations
  • Care and protection orders
  • Jurisdiction
  • Responding to notifications
  • Personal values and attitudes
  • Risk management
  • Indicators of child abuse and neglect
  • Reporting concerns
  • Show respect and warmth
  • Lines of accountability
  • Consultations and explaining decisions
  • Client rights
  • Work related stress
  • Relaxation techniques
  • Emergency situations
  • Emotional responses

Unit 5 - Facilitate family intervention strategies

  • Community family needs
  • Social and cultural perspectives
  • Interview processes
  • Levels of need
  • Privacy principles
  • Confidentiality
  • Assessment tools
  • Socioeconomic backgrounds
  • Communication styles
  • Family law framework
  • Court orders
  • Restraining orders
  • Parenting skills
  • Parental alcoholism
  • Family inclusive services
  • Post-natal depression
  • Crisis support / policy
  • Coordinating client support
  • Urgent responses
  • Signs of suicide
  • Community service programs
  • Educational parenting practices
  • Review monitor practice
  • Family support services
  • Client satisfaction (Feedback)

Unit 6 - Work with clients in social housing

  • Social housing sector
  • Housing for people with disabilities
  • Community housing
  • Emergency accommodation
  • Social housing framework
  • Supported housing assistance program (SHAP)
  • Public and social housing
  • Purpose-built homes
  • Transitional housing
  • NFP affordable housing program
  • Law and ethics
  • Confidentiality
  • Disclosure
  • Privacy
  • Mandatory reporting
  • Health and safety
  • Sex discrimination legislation
  • Social housing reform
  • Independant Living Units (ILUs)
  • Impacts of homelessness
  • Lack of employment / low income
  • Women and children
  • Drugs, alcohol and mental illness
  • Social housing agencies
  • Cultural issues
  • Legal issues
  • Community development approach
  • Case management
  • Housing information and referral (HIR)
  • Outreach model
  • Tenancy management
  • Convention of the Rights of the Child (CRC)
  • Discrimination
  • Client service plans

Unit 7 - Work with clients with complex alcohol and/or other drugs issues

  • Meeting client needs
  • Client rights
  • Goals and action plans
  • Care programs
  • Daily living assistance
  • AOD assessment
  • Intermediate intervention
  • Basic first aid
  • Alcohol and first aid
  • Work health and safety
  • Risk assessment
  • Relapse intervention
  • Prevention strategies and prevention
  • Contingency plans
  • Relapse indicators
  • Recovery treatment
  • Treatments and rehabilitation
  • Emergency services
  • Charities
  • Case management requirements
  • Client progress
  • Review goals and actions plans
  • Case review (reports)
  • Client exit from program
  • Feedback
  • Self-reflection

Unit 8 - Planning with at-risk children and young people and their families

  • Client services
  • Intervention strategies
  • Develop case plans
  • Case management
  • Permanency planning
  • Agency information
  • Referrals
  • Prioritise client needs
  • Risk management
  • Early interventions
  • Home visits
  • Linguistic barriers
  • Case management / plan
  • Relevant information
  • Review case plan
  • Organisation policies and procedures


Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.


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Payment Information

Certificate Course



  • Professional development that is widely recognised and respected;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • High-quality professional development programs written by industry experts;
  • No entry requirements;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • Unlimited enrolment with no expiry;
  • Certificate of Attainment/Completion issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.

Career Pathways

Future growth




  • Child Youth and Family Support Worker
  • Case Manager Youth Early Intervention
  • Best value option
  • Includes unlimited access


  • $250 deposit
  • $40/week
  • No credit checks required