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Workplace Diversity for Managers


Course Outline and Topics

Course Overview

When organisations embrace diversity in the workplace the result is greater creativity, innovation and team engagement, which promotes lower turnover, higher performance and increased profits. This online professional development course will help you employ and support a more diverse workplace.

Workplace Diversity for Managers will give you the skills and knowledge required to review, implement, manage and provide training in workplace diversity for an organisation. You will learn about legislative requirements, training, managing allegations of harassment and complaints handling processes. You will also learn about diversity planning and strategy, anti-discrimination policy and diversity for selecting and recruiting staff.

In this online workplace diversity course you will learn how to communicate and promote diversity within an organisation and conduct research and analysis to address business objectives. You will also discover how to develop new equity and diversity polices, create action plans and learn how incorporate human resource policies.

On completion of this course, you will feel confident to create, manage and promote a diverse workplace culture for an organisation.

Course Structure

Unit 1 - Work effectively with diversity

  • Individual differences
  • Responding appropriately
  • Workplace diversity
  • Challenges and benefits
  • Sensitive responses
  • Cultural awareness and understanding
  • Law and ethics
  • Emotional and psychological wellbeing
  • Client needs
  • Communication styles
  • Body language / appearance
  • Knowledge skills and experience
  • Workplace diversity plans
  • Training and participation
  • Diversity values

Unit 2 - Manage diversity in the workplace

  • Review diversity policy
  • Legislative requirements
  • Codes of conduct / practice
  • Inclusion policies
  • Diversity plans/strategies
  • Diversity issues
  • Performance measures
  • Equal employment opportunity
  • Ant-discrimination policy
  • Privacy policy
  • Vicarious liability
  • Induction and training
  • Positive work environments
  • Grievance procedures
  • Ensuring the diversity policy is understood
  • Communicating and promoting diversity
  • Updating policy and procedures
  • Recommendations for enhancement
  • Review of work place policies
  • Addressing own prejudices
  • Sensitivity to diversity
  • Positive role models
  • Diversity for selecting and recruiting staff
  • Addressing differences in a team
  • Diversity training
  • Managing tensions
  • Encouraging collaboration and respect
  • Managing allegations of harassment
  • Complaint handling process
  • Promoting work place diversity
  • Capturing ideas and information
  • Continuous improvement

Unit 3 - Develop and implement diversity policy

  • Importance of diversity
  • Diversity and business objectives
  • Research and analysis
  • Diversity of workers
  • CALD backgrounds
  • Overseas workers
  • Managing diversity
  • Diversity policies
  • Develop a new diversity policy
  • Policy purpose
  • Policy draft
  • Policy template
  • Equity and diversity policy
  • Develop actions plans
  • Linking diversity and HR policies
  • Supporting diversity
  • Value of diversity
  • Presenting and promoting
  • Compliance
  • Policy implementation
  • Policy review processes


Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.


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Payment Information

Certificate Course



  • Professional development that is widely recognised and respected;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • High-quality professional development programs written by industry experts;
  • No entry requirements;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • 12 months’ access. Free extensions may be available upon application.
  • Certificate of Attainment/Completion issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.

Career Pathways

Future growth




Professional Development for:-

  • Human Resource Personnel
  • Managers
  • Best value option
  • Includes 12 months access


  • $150 deposit
  • $25/week
  • No credit checks required