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Certificate of Travel


Course Outline and Topics

Course Overview

If you want to see your travel career take flight, look no further. This online course is perfect for you, whether you want to help people plan their dream holiday as a travel consultant or gain employment as a tour operator in a luxury resort.

The Certificate of Travel is a comprehensive online professional development program that will provide you with the skills and knowledge required to work in the dynamic travel and tourism sector.  You will learn how to provide advice on national and international fares and destinations.  You will discover how to use computerised reservations and operations systems to create, maintain and administer bookings for products and services.

You will also learn how to create flight itineraries and construct complex fares using advanced international airfare rules and procedures. You will also explore the industry structure, operations, technology, laws and ethical issues specifically relevant to the tourism and travel industry.

On completion of this course, you will feel confident to pursue your dream of working in the travel and tourism industry.

Course Structure

Unit 1 - Source and use information on the tourism and travel industry

  • Information sources
  • Australian tourism industry
  • Agent services
  • Career opportunities
  • Travel legislative requirements
  • Environmental legislation
  • Child sex tourism
  • Business ethics
  • Quality assurance
  • Emerging technologies
  • Communication skills

Unit 2 - Access and interpret product information

  • Access product information
  • Sales and operational needs
  • Using information to meet needs
  • Interpreting product information
  • Identifying and assessment risk
  • Updating knowledge on product features
  • Sharing information with colleagues
  • Emerging customer technologies

Unit 3 - Provide advice on international destinations

  • Sources of tourism destination information
  • Internet as a source of information
  • Central Reservation Systems (CRS)
  • Industry events
  • Features of international destinations
  • Social and cultural factors
  • Geographical and health and safety
  • World climate zones
  • Health and safety advice
  • Using informal research
  • Seeking feedback
  • Sharing updated information
  • Identifying customer needs
  • Providing current destination advice
  • Scope and depth of information
  • Presenting information clearly
  • Health, safety and regulatory information

Unit 4 - Provide advice on Australian destinations

  • Destination information sources
  • Tourist attractions
  • Daylight savings
  • Australian climate
  • Social, cultural and geographical features
  • Health and safety features
  • Rail travel in Australia
  • Major roads and highways
  • Air travel
  • Recording and storing information
  • Formal and informal research
  • Seeing feedback
  • Identifying customer needs
  • Communication needs
  • Providing information and advice
  • Itinerary preparation
  • Health care in remote areas
  • Ross River Fever

Unit 5 - Sell tourism products and services

  • Establish rapport with customer
  • Identify customer needs
  • Cultural preferences and expectations
  • Identify appropriate products
  • Ethical and legal issues
  • Tailor product options
  • Product suggests
  • Current promotional focus
  • Maximise sale profitability
  • Source additional information
  • Provide product information
  • Current product information
  • Suggesting alternative products
  • Disclosing sales and product fees
  • Product features and benefits
  • Addressing customer objections
  • Sales techniques
  • Closing the sale
  • Enhance quality customer service
  • Following up with customer
  • After sales service

Unit 6 - Process reservations

  • Reservation requests
  • Determining availability
  • Offering alternatives
  • Waitlisting options
  • Answering enquiries
  • Recording customer details
  • Enhance customer service
  • Enhance operational efficiency
  • Special requests
  • Filing reservations
  • Preparing and issuing documents
  • Updating reservations
  • Retrieving reservation data
  • Updating financial status
  • Processing amendments/cancellations
  • Communication skills
  • Reservation statistics/reporting

Unit 7 - Source airfares for domestic flights

  • Interpret domestic airfare information
  • Sources of fare information
  • Domestic flights, fares and conditions
  • Airline terminology
  • Airport information
  • Check-in
  • Airline safety and security
  • Travelling with infants
  • Inflight catering
  • Aircraft types
  • Airport codes
  • Domestic flight options
  • Normal airfares
  • Discounted fares
  • Domestic standard condition
  • Flight itineraries
  • Airfare displays
  • Promotion and sector fares
  • Checking calculations
  • Recording fare calculations

Unit 8 - Use a computerised reservations or operations system

  • Access system information
  • Interpret system displays
  • CRS Computer reservations system
  • Airport and city codes
  • Airline time rules
  • Flight schedules and timetables
  • Aircraft or equipment types
  • Data entry formats
  • Sign on/sign off
  • Screen navigation
  • Encoding / Decoding
  • Use system features
  • GDS dates format
  • Seat availability
  • Connecting flights
  • Sector fares
  • Through fares
  • Journey types
  • Open and passive segments
  • Waitlisting
  • Vendor locators
  • Creating a booking file
  • Name changes
  • Itinerary segment order
  • Queue summary
  • Sales reports
  • Ticket stock control
  • E-Ticket numbers

Unit 9 - Construct normal international airfares

  • Sources of fare information
  • Airline codes
  • Airline industry terminology
  • International flights, fares and rules
  • Airline time rules
  • Classes of inflight service
  • Aircraft booking class codes
  • Flight schedules and timetables
  • Industry standards
  • World time zones
  • Air travel geography
  • Airport terminals
  • Baggage allowances
  • Concession fares
  • Flight itineraries
  • International fares
  • NUC conversion
  • Local currency
  • One-Way Trip
  • Round Trip
  • Circle Trip
  • Normal and special fares
  • Fare construction formula
  • Sector fares

Unit 10 - Construct advanced international airfares

  • Flight itineraries
  • Minimum fare checks
  • Complex international fares
  • Calculating through fares
  • Add-ons
  • Taxes, fees and surcharges
  • Prepaid ticket advice
  • Mixed class combinations
  • Sector journeys and side trips
  • Round the world fares
  • Open jaw journeys
  • Dividing journeys into separate pricing units
  • Recording details of airfares
  • Surface sectors/ open jaw journeys
  • Connecting flights
  • Electronic record keeping


Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.


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Payment Information

Certificate Course



  • Professional development that is widely recognised and respected;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • High-quality professional development programs written by industry experts;
  • No entry requirements;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • 12 months’ access. Free extensions may be available upon application.
  • Certificate of Attainment/Completion issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.
SKU: c00212 Category:

Career Pathways

Future growth




  • Travel Consultant
  • Cruise and Travel Specialist
  • Travel Sales Consultants
  • Best value option
  • Includes 12 months access


  • $250 deposit
  • $40/week
  • No credit checks required