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Certificate of Trauma Informed Care


Course Outline and Topics

Course Overview

If you work in community services, education, health care, counselling or in any profession with those who may have experienced trauma, this course will help you to understand their needs and aid recovery.

The Certificate of Trauma-Informed Care is an online professional development program that will provide you with the knowledge and skills required to practice trauma-informed care using a range of strategies.

In this online trauma-informed care course, you will discover the different types of abuse and the fundamental principles and practices of trauma care. You will also learn how to manage re-traumatisation and vicarious trauma through the identification and development of self-care, strengths-based and coping strategies, as well as cognitive behavioural therapies.

On completion of this course, you will have the knowledge and skills to work in trauma-informed ways, promote healthy and safe relationships and develop the strengths and resilience of those suffering from trauma.

Course Structure

Unit 1 - Work effectively in trauma informed care

  • Trauma-informed care perspective
  • Key principles and practices
  • Gender responsive
  • Safe environments and relationships
  • Preventing traumatisation
  • Physical and sexual abuse
  • Psychological and emotional abuse
  • Verbal abuse
  • Stalking
  • Domestic violence
  • Making trauma individuals feel safe
  • Duty of care
  • Reasonable practicality
  • Negligence
  • Past and current trauma or abuse
  • Disclosure
  • Mandatory reporting’s
  • Confidentiality
  • Behaviours and distress related to trauma
  • Symptoms of trauma
  • Coping strategies
  • Community resources and supports
  • Strengths-based approach
  • Self-care strategies
  • Managing re-traumatisation
  • Breathing control exercises
  • Cognitive behaviour therapy (CBT)
  • Manage vicarious trauma
  • Utilise self-care strategies
  • Self-care strategies
  • Continuous improvement
  • Trauma checklist
  • Self-reflection and evaluation
  • Barriers to implementing trauma
  • Fragmented service delivery
  • Failure to identify trauma
  • Misunderstanding behaviour
  • Seclusion and restraint
  • Policy development
  • Enhancing delivery of trauma care
  • Consumer feedback
  • Planning interviews
  • Conducting interviews
  • Active observation
  • Focus groups
  • Surveys and questionnaires

Unit 2 - Implement trauma-informed care

  • Trauma-informed care
  • Strong safe relationships
  • Safe environments
  • Listen to the client’s story
  • Acknowledge and respond
  • Current distress and responses
  • Mandatory notification
  • Person’s strengths and resilience
  • Culture and language
  • Age sensitive communication
  • Identify impact of trauma
  • Mental health issues
  • Working with children
  • Recurring reactions
  • Post-traumatic stress disorders
  • Negative responses to triggers
  • Specific trauma needs
  • Capacity to respond
  • Capacity of service
  • Trauma support specialists
  • Individual support plans
  • Change strategies and plans
  • Lived experiences
  • Trauma-informed supervision
  • Peer supervision
  • Policies for vicarious trauma
  • Client referrals
  • Personal safety
  • Duty of care
  • Crisis management plans
  • People in severe distress
  • Emotional pain
  • Trust and rapport
  • Conflict resolution strategies
  • Emergency situations
  • Self-care practices


Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.


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Payment Information

Certificate Course



  • Professional development that is widely recognised and respected;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • High-quality professional development programs written by industry experts;
  • No entry requirements;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • Unlimited enrolment with no expiry;
  • Certificate of Attainment/Completion issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.

Career Pathways

Future growth




  • Client Care Case Manager
  • Child Youth Support Worker
  • Trauma Specialist
  • Includes unlimited access
  • Full up-front payment only