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Certificate of Social Housing


Course Outline and Topics

Course Overview

If you want to contribute to the wellbeing of families and community members, this social housing course will provide you with the knowledge and skills required to work effectively within the social and community-housing sector.

The Certificate of Social Housing is ideal for those who are engaged in delivering social housing services, and support to tenants and residents, applicants and the community, including clients who are experiencing homelessness or at risk of experiencing homelessness.

In this professional development program you will discover the history of social housing, explore the changing social, political and economic context and the philosophies of the social housing sector.

On completion of this course, you will feel confident to work in the social and community-housing sector in a support role to help meet the housing needs of individuals and families.

Course Structure

Unit 1 - Work with people experiencing or at risk of homelessness

  • Homelessness
  • Personal values/ attitudes
  • Stereotyping
  • Identify barriers
  • Safe, secure housing
  • Risk of homelessness
  • Low income
  • Domestic violence
  • Drug and alcohol abuse
  • Refugees and asylum seekers
  • Mental illness
  • Employment services
  • Case management
  • Referral procedures
  • Rental subsidies
  • Early intervention
  • Mandatory reporting
  • Physical abuse
  • Psychological /emotional abuse
  • Recognising neglect
  • Confidentiality
  • Domestic violence
  • Interventionist strategies
  • Crisis housing
  • Advocacy

Unit 2 - Manage and maintain tenancy agreements and services

  • Tenancy agreements
  • Signing documents
  • Bond payments
  • Property conditions report
  • Tennant identification checks
  • Rental assistance
  • Landlord details
  • Social housing
  • Tenant rights and responsibilities
  • Under age clients
  • Social housing administrators
  • Rent payment systems
  • Managing rent arrears
  • Notice to remedy breach
  • Rental bonds
  • Homelessness
  • Rent increases
  • Crisis situations
  • Inspections and maintenance
  • Handling complaints
  • Manage rental accounts
  • Landlord responsibilities
  • Changing needs and circumstances
  • Tenancy termination
  • Termination processes
  • Agreement breaches
  • Eviction
  • Appeal process
  • Complaints management
  • Defamation and criminal behaviour

Unit 3 - Work with clients within the social housing system

  • Working in the housing system
  • Disability housing
  • Community housing
  • Emergency and crisis accommodation
  • Social housing framework
  • Supported Housing Assistance Program
  • Interventionist strategies
  • Public and social housing
  • Housing for older people
  • Housing for homelessness
  • Transitional housing
  • Independent Living Units (ILUs)
  • Unemployment and low income
  • Drugs, alcohol and mental illness
  • Community development and education
  • Case management
  • Tenancy management
  • Complaints management
  • 7 step referral procedures
  • Communicating with clients
  • Client engagement
  • Blacklist/default checks
  • Rental and tenancy agreements
  • Landlord rights and responsibilities
  • Terminating tenancies
  • Dealing with health care providers
  • Social justice principles
  • Discrimination
  • Continuous improvement


Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.


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Certificate Course



  • Professional development that is widely recognised and respected;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • High-quality professional development programs written by industry experts;
  • No entry requirements;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • Unlimited enrolment with no expiry;
  • Certificate of Attainment/Completion issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.
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Career Pathways

Future growth




Professional Development For:

  • Social Housing Officer
  • Community Services Workers


  • Best value option
  • Includes unlimited access


  • $150 deposit
  • $25/week
  • No credit checks required