Find your new direction

  • 1300 76 2221
  • Australian owned and operated since 2008

Certificate of Restaurant Management

$899.00$1,299.00

Course Outline and Topics

Course Overview

A restaurant that operates seamlessly is a sign that an effective restaurant manager is at work behind the scenes– a position that requires the balance of many complex processes and staff.

The Certificate of Restaurant Management is an online professional development course designed to give you the knowledge and skills required to effectively manage a restaurant.

In this online restaurant management course, you will learn how to lead and manage people and teams and support and encourage team commitment through effective leadership.

You will discover strategies to coordinate the recruitment, selection and induction of new staff members within the framework of existing human resource policies and procedures.

You will learn to develop, implement and monitor an operational plan to provide efficient and effective workplace practices within the organisation’s productivity and profitability plans.

You will also learn how to develop, monitor and adjust customer service practices, communicate and consult with colleagues and customers, develop policies and procedures for quality service provision and manage the delivery of customer service.

On completion of this course, those who have achieved operational and service skills will have enhanced management skills to confidently operate a restaurant.

Course Structure

Unit 1 - Develop and manage quality customer service practices

  • Quality customer service practices
  • Customer information
  • Bundling
  • Professionalism and courtesy
  • Expectations and suppliers
  • Collecting customer information
  • Surveys
  • Data gathering
  • Organisational planning
  • Trends and changes
  • Development of practices
  • Policies and procedures
  • Roles and responsibilities
  • Expectations of staff
  • Staff communication
  • Workplace meetings
  • Induction and training
  • Dispute resolution
  • Effectiveness of customer service
  • Systemic customer service problems
  • New approaches to customer service
  • Customer complaints
  • The Problem Solving Model

Unit 2 - Manage operational plan

  • Operational plans
  • Resource requirements
  • Consultation processes
  • Key performance indicators (KPIs)
  • Contingency plans
  • Risk management
  • Develop a proposal
  • Plan approval
  • Activities and targets
  • Resource acquisition
  • HR policies and practices
  • Recruitment process
  • Choosing vendors
  • Acquisition of resources and services
  • Operational performance
  • Review performance systems
  • Progress reports
  • Profit expectations
  • Productivity standards
  • Budget and financial information
  • Gap analysis
  • Fishbone diagram
  • Coaching and mentoring programs
  • Training sessions
  • Variations to operational plans
  • Traffic light scoring system
  • Under-performance
  • Gap analysis
  • Fishbone diagram
  • Coaching and mentoring

Unit 4 - Manage finances within a budget

  • Budget resources
  • Allocating funds
  • Business planning
  • Contingencies
  • Cash flow budgets
  • Forecasting and operations budgets
  • Income and expenditure priorities
  • Budget control
  • Financial activities against budget
  • Financial cost analysis
  • Expenses
  • Budget deviations
  • Budget analysis
  • Variances
  • Budget status reports
  • Budget performance
  • Costs and resources
  • Continuous improvement plan
  • Financial management systems
  • Desired budget outcomes
  • Budget processes / types / methodologies
  • Zero-based budgeting
  • Activity-based budgeting
  • Rolling forecasts
  • Customer service levels
  • KPI’s
  • Budget management
  • Financial and statistical reports

Unit 5 - Lead and manage people

  • Personal performance
  • Leadership roles
  • Successful organisations
  • Vision and mission statements
  • Organisational roles
  • Leadership vs management
  • Plans and objectives
  • Culture
  • People-centred workplace cultures
  • Inclusivity / exclusivity
  • The paradigm shift
  • Ethics
  • Social responsibility
  • Business ethics
  • Commination role of leaders
  • Communication skills
  • Innovative approaches
  • Maslow’s hierarchy of needs
  • Performance standards
  • Feedback
  • PDCA cycle
  • Delegation
  • Training and development
  • Monitor team performance
  • Learning plans
  • Recognition and rewards

Unit 6 - Roster staff

  • Staff rosters
  • Casual / full time employees
  • Awards and enterprise agreements
  • Rotating rosters
  • Fixed rosters
  • Operational efficiency
  • Service levels
  • Wage costs
  • Combining duties
  • Multi-hiring
  • Social and cultural considerations
  • Roster systems
  • Communicate rosters to staff
  • Rostering records
  • Employee information records
  • Evaluate rosters
  • Roster effectiveness
  • Identify improvements

Unit 7 - Manage conflict

  • Conflict situations
  • Preventing escalation
  • Conflict responses
  • Emergency assistance
  • Aggressive or abusive behaviour
  • Weapons
  • Physical interventions
  • Emergency procedures
  • Conflict management
  • Negotiation
  • Resolving conflict
  • Impact of conflict
  • Building rapport
  • Active listening
  • Managing conflict
  • Resolve conflict
  • Preventing disputes
  • Finding solutions
  • Implementing solutions
  • Conflict resolution
  • Feedback
  • Oral and written questions
  • Causes of workplace conflict
  • Workplace improvements

Unit 8 - Recruit, select and induct staff

  • Recruitment needs
  • Future organisational needs
  • Human Resource Management (HRM)
  • Job analysis and design
  • Job descriptions
  • Selection processes
  • Recruitment channels
  • Job skills requirements
  • Create advertisements
  • Process applications
  • Selecting staff
  • Using selection criteria
  • Interview questions
  • Semi-structured format
  • Contacting referees
  • Employment offers
  • Inductions programs
  • Organisation objectives and policies

Unit 9 - Establish and maintain a work health and safety system

  • WHS management system
  • Law and ethics
  • Health and safety inspections
  • WHS elements
  • WHS management practices
  • Safe work procedures
  • Health, safety and security
  • WHS training
  • Safety signs and notices
  • Organisational structures
  • H&S representatives
  • Hazard identification
  • Risk management
  • Workplace inspections
  • Risk control
  • Emergency situations
  • Fire and fire extinguishers
  • Evacuations
  • First aid procedures
  • WHS compliance
  • Improvement processes

Unit 10 - Provide responsible service of alcohol

  • Selling or serving alcohol
  • Harm minimisation
  • Relevant state legislation
  • Intoxicated patrons
  • Proof of age
  • Alcoholic beverages
  • Non-alcoholic beverages
  • How alcohol works
  • Industry requirements
  • Professional standards
  • Standard drinks
  • Drink limits
  • Binge drinking
  • Customer advice
  • Assess intoxication levels
  • Refusing service of alcohol
  • Safety and security issues

Assessment

Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.

Blogs

9 Industry Expert Tips On Restaurant Management

8 Easy, Inexpensive Ways To Retain Great Employees

Payment Information

Certificate Course

,

Benefits

  • Recognised by employers as professional development;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • Access to high-quality courses written by industry experts;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • Unlimited enrolment with no expiry;
  • Certificate of Attainment issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.

Career Pathways

Future growth

Strong

Unemployment

Low

  • Assistant Restaurant Manager
  • Restaurant Supervisor
  • Food and Beverage Operations Manager
  • Duty Manager
 
PAY UPFRONT & SAVE
ENROL TODAY
  • Best value option
  • Includes unlimited access
  •  

$899.00

PAY AS YOU GO
PAYMENT PLAN
  • $250 deposit
  • $40/week
  • No credit checks required

$1,299.00