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Certificate of Project Communications and Stakeholder Engagement


Course Outline and Topics

Course Overview

If your job requires project management, you’ll understand that communication is an integral factor in the success of any project. A good project manager creates a healthy flow of communication channels from inception to a project’s completion.

The Certificate of Project Communications and Stakeholder Engagement is an online professional development program that will provide you with the skills and knowledge required to assist with the management of a project.  You will learn how to identify the learning and development needs of people working on the project, facilitate needs being met, and resolve conflict in a team. You will also discover how to link people, ideas and information at all stages in the project life cycle.

This project communications and stakeholder engagement course will equip you with the knowledge and skills to ensure the timely and appropriate generation, collection, dissemination, storage and disposal of project information through formal communication structures and processes.

On completion of this course, you will feel confident to use crucial communication skills and techniques to keep future projects on time and on track.

Course Structure

Unit 1 - Apply project information management and communications techniques

  • Communications management
  • Source relevant information
  • Project communication management
  • Communication
  • Project scope statement
  • Information-management plans
  • Process project information
  • Communications tools
  • Performance reports
  • Secure and auditable data
  • Accounting and filing systems
  • Ethical behaviour
  • Flow of project information
  • Stakeholder expectations
  • Documenting project issues
  • Reporting procedures
  • Financial reporting procedures
  • Legislation
  • Communication assessment
  • Review project outcomes
  • Communication-management issues

Unit 2 - Manage project information and communication

  • Information processes
  • Project communications
  • Communication management
  • Communications skills
  • Communications planning
  • Project environment
  • Constraints
  • Communications channels
  • Stakeholder management
  • Project Management Information System (PMIS)
  • Information distribution
  • Communication networks
  • Conflict resolution
  • Communicating outcomes
  • Assess information
  • Performance reviews
  • Project variances
  • Forecasts

Unit 3 - Manage project stakeholder engagement

  • Stakeholder engagement
  • Project objectives
  • Stakeholder identification / register
  • Rules of engagement
  • Timelines
  • Stakeholder management
  • Action plans
  • Team performance
  • Conflict management
  • Team building
  • Define project roles
  • Stakeholder expectations
  • Stakeholder performance reviews
  • Team reviews
  • Individual reviews
  • Individual development plan
  • Stakeholder communication plan
  • Change management

Unit 4 - Apply project stakeholder engagement techniques

  • Stakeholder interests
  • Project objectives
  • Stakeholder identification
  • Policy-level stakeholders
  • Internal and external stakeholders
  • Potential stakeholders
  • Risks and vulnerabilities
  • Stakeholder analysis
  • Stakeholder management
  • Action plans
  • Stakeholder engagement
  • Conflict management
  • Team building
  • Stakeholder behaviour expectations
  • Stakeholder performance reviews
  • Team / individual reviews
  • Individual Development Plan (IDP)
  • Team member training
  • Stakeholder communications
  • Efficient communication methods
  • Stakeholder agreements
  • Communications schedule
  • Variances


Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.


9 Ways To Engage Stakeholders For Project Success

5 Secrets to Better Time Management in The Workplace

Payment Information

Certificate Course



  • Professional development that is widely recognised and respected;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • High-quality professional development programs written by industry experts;
  • No entry requirements;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • Unlimited enrolment with no expiry;
  • Certificate of Attainment/Completion issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.

Career Pathways

Future growth




  • Project Communcations Coordinator
  • Junior Project Management
  • Project Management Administration Assistant



  • Best value option
  • Includes unlimited access


  • $150 deposit
  • $30/week
  • No credit checks required