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Certificate of Performance Management


Course Outline and Topics

Course Overview

If you have a natural ability to lead, a course in performance management will further enhance these skills, giving you a greater understanding of management strategies. It’s also an impressive professional development skill to have on your C.V.

The Certificate of Performance Management is an online professional development program that will provide you with the skills and knowledge required to design, implement and oversee performance management systems.

This performance management course includes developing and managing ongoing performance feedback strategies and conducting formal performance feedback meetings. You will learn about intervention strategies associated with under-performance or misconduct and developing approaches to address skill and performance gaps.

You will also learn how to develop key result areas (KRAs) and key performance indicators (KPIs) and standards and how to provide regular and timely coaching and feedback to members of a team.

On completion of this course you will feel confident to undertake performance reviews for an organisation or company.

Course Structure

Unit 1 - Support performance management process

  • Performance management infrastructure
  • Current position description
  • Key requirements of role
  • Working relationships
  • Working conditions
  • Job analysis
  • Performance management systems
  • Aligning goals with business strategy
  • Performance indicators
  • Performance appraisals
  • 360 degree evaluations
  • Addressing under-performance
  • Reward systems
  • Termination Decision Tree
  • Dealing with negativity
  • Dispute resolution procedures
  • Poor performance
  • Performance management training
  • Skills gaps
  • Induction training
  • Buddy systems / mentoring
  • Job rotation
  • Feasible improvements
  • PDCA improvement cycle

Unit 2 - Develop and manage performance-management processes

  • Performance management systems
  • Strategic plans
  • Operational plans
  • Performance development planning
  • Objectives and goals
  • Business strategy
  • Key performance indicators (KPIs)
  • Performance appraisal process
  • 360-degree evaluations
  • Manager approachability
  • Skills gaps
  • Monitoring performance
  • Employee feedback
  • Employment contracts
  • Employer conduct
  • Health and safety
  • Legislation
  • Poor performance
  • Employee development plan
  • Discipline dismissal process
  • Complete documentation
  • Dispute resolution process
  • Grievance procedures
  • Terminating employees
  • Employee records
  • Rewarding staff
  • Record outcomes
  • Confidentiality
  • Learning and development plans
  • Human resources
  • Formal training programs
  • Evaluation data

Unit 3 – Manage people performance

  • Resources and resource management
  • Allocate work
  • Consultation
  • Develop work plans
  • Performance management plans and systems
  • Action plans
  • Project plans
  • Financial monitoring
  • Performance measures
  • Customer service
  • Key performance indicators
  • Risk assessment
  • Assess performance
  • The balanced scorecard
  • 360-degree evaluation
  • Systems
  • Organisation protocols and timelines
  • Follow up
  • Providing feedback
  • Recognition and acknowledgement
  • Equity, goal and motivation theory
  • Delegation
  • Training and development
  • Counselling
  • Managing poor performance
  • Provide coaching
  • Performance improvement and development
  • Progressive discipline
  • Warnings
  • Terminating staff
  • Unfair dismissal legislation


Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.


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Payment Information

Certificate Course



  • Professional development that is widely recognised and respected;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • High-quality professional development programs written by industry experts;
  • No entry requirements;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • Unlimited enrolment with no expiry;
  • Certificate of Attainment/Completion issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.

Career Pathways

Future growth




  • Human Resource Manager
  • Human Resource Business Analyst
  • Learning and Development Consultant
  • Best value option
  • Includes unlimited access


  • $150 deposit
  • $25/week
  • No credit checks required