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Certificate of Operations Management


Course Outline and Topics

Course Overview

If you aspire to be a business operations manager, in charge of addressing resource limitations and finding strategic solutions, this online course is ideal professional development for you.

The Certificate of Operations Management is an online program designed to develop your skills in operational planning and effective resource management.

In this operations management course you will discover how to improve organisational efficiency, effectiveness and productivity through the application of continuous improvement processes.

You will learn how to use a range of models and tools to analyse the performance of the organisation and discover the connection between planning and process design.

You will also learn about the analytical and tactical skills required to manage operations – one of the most critical aspects of any organisation.

On completion of this course you will have a comprehensive understanding of the principles of effective and efficient utilisation of resources, including managing the production process, planning, scheduling, quality, budgeting and financial management.

Course Structure

Unit 1 - Maintain operational quality and productivity

  • Maintain productivity
  • Monitoring supply
  • PDCA cycle
  • Continuous improvement
  • Total Quality Management (TQM)
  • Monitoring production and delivery
  • Production disruption
  • Delivery of products and services
  • Business improvements
  • Improving quality and productivity
  • Leadership skills
  • Service and process quality
  • Setting targets
  • Quality assurance
  • Quality standards
  • Quality approaches
  • Quality procedures and standards
  • Variations
  • Communicating performance
  • Gaining support for change
  • Feedback
  • Process quality
  • Quality performance tools
  • Coaching and mentoring
  • Role allocation
  • Compliant work practices

Unit 2 - Manage operational plan

  • Operational plans
  • Resource requirements
  • Consultation processes
  • Key performance indicators (KPIs)
  • Contingency plans
  • Risk management
  • Develop a proposal
  • Plan approval
  • Activities and targets
  • Resource acquisition
  • Recruitment process
  • Operational performance
  • Review performance systems
  • Progress reports
  • Profit expectations
  • Productivity standards
  • Budget and financial information
  • Coaching and mentoring programs
  • Training sessions
  • Variations to operational plans

Unit 3 - Manage innovation and continuous improvement

  • Programs, systems and processes
  • Continuous improvement
  • Total Quality Management (TQM)
  • Lean manufacturing
  • Quality and improvement
  • Continuous improvement
  • Financial measures
  • Customer service
  • Sustainability
  • Strategic approach
  • Decision making
  • Performance analysis
  • Monitoring costs
  • Quality assurance and control
  • Risk management
  • Cost-benefit analysis
  • Changes and improvements
  • Innovation
  • Entrepreneurial behaviour
  • Team contribution
  • Management guidelines
  • Successful implementation
  • The PDCA cycle
  • Innovative ideas
  • Adaptability
  • Innovation traps
  • New technologies and processes
  • Contingency plans
  • Communicating successes
  • Creative ideas
  • Integration of new technologies
  • Critical evaluation

Unit 4 - Implement operational plan

  • Implement operational plan
  • Resource management
  • Input-output process
  • Constraints and controls
  • Organisation performance/business plan
  • Efficiency and effectiveness
  • Monitor operational performance
  • Performance management
  • Presentation of proposals
  • Recruit and induct employees
  • HR management
  • Legal requirements
  • Recruitment procedures
  • Training needs analysis
  • Procurement decisions
  • Input quality
  • High quality production
  • Inventory management
  • Productivity/ profitability
  • Financial controls
  • Budgets
  • Performance improvement
  • Reporting on operations
  • Typical financial report
  • Manufacturing performance
  • Employee performance
  • Leadership and supervision
  • Variations to operations
  • Systems procedures and records


Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.


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Payment Information

Certificate Course



  • Recognised by employers as professional development;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • Access to high-quality courses written by industry experts;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • Unlimited enrolment with no expiry;
  • Certificate of Attainment issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.
SKU: C10041 Category:

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  • Operations Manager
  • Best value option
  • Includes unlimited access


  • $150 deposit
  • $30/week
  • No credit checks required