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Certificate of Migration and Refugee Support


Course Outline and Topics

Course Overview

Could you play a role in helping migrants and refugees feel welcome and integrated into Australian society?

Perhaps you work in a social service setting or a community group where these skills would benefit your professional development. If so, The Certificate of Migration and Refugee Support is an online program that will provide you with the knowledge and skills required to work with and for refugees within an ethical, social, political and economic context.

This online course will enable you to work directly or indirectly with forced migrants, who are defined as people with Refugee or Special Humanitarian visas, those granted refugee status in Australia, business and skilled migrants whose prime motivation for leaving their country was to escape violence and/or persecution, and the immediate family members these groups.

On completion of this course, you will be qualified and feel confident to support new arrivals to Australia, helping them adjust to a new culture and society. The course competencies will involve the development, monitoring and provision of support and services in a range of areas including but not limited to settlement, accommodation, counselling, financial advice, family services, youth work, income support, education, health care and crisis intervention.

Course Structure

Unit 1 - Work with forced migrants

  • Develop rapport
  • Cultural sensitivities
  • Communication techniques
  • Ethnicity, religion, class and gender
  • Victims of persecution
  • Traumatised refugees
  • Use interpreter services
  • Settlement plan
  • International protection
  • On and offshore components
  • Resettlement trends
  • Migrations programs
  • Service requirements
  • Learning program requirements
  • Funded projects
  • Settlement milestones
  • Family support issues
  • Risk management
  • Iceberg Analogy
  • Recognising trauma
  • Loss and grief support
  • Discrimination
  • Advocacy
  • Referrals to other services
  • Plan evaluation
  • Monitor stress emotions
  • Improved service provision

Unit 2 - Undertake bicultural work with forced migrants in Australia

  • Australian management processes
  • Law and ethics
  • Cultural diversity
  • Workplace standards
  • Women in management roles
  • Meetings and training
  • Conflict and grievances
  • Advocacy
  • Cultural protocols
  • Organisational goals
  • Roles and responsibilities
  • Professional development
  • Operational issues
  • Signs and symptoms of trauma
  • Specialist support
  • Referral processes
  • Vicarious trauma (VT)
  • Counselling services
  • Torture and trauma services
  • Service improvements
  • Stress management


Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.


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Study Advice For Migration To Australia

Payment Information

Certificate Course



  • Professional development that is widely recognised and respected;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • High-quality professional development programs written by industry experts;
  • No entry requirements;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • Unlimited enrolment with no expiry;
  • Certificate of Attainment/Completion issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.
SKU: c400314 Category:

Career Pathways

Future growth




Professional Development For:

  • Migration Agents
  • Community Service Workers
  • Crisis Care Workers
  • Includes unlimited access
  • Full up-front payment only