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Certificate of Mediation


Course Outline and Topics

Course Overview

If you are expected to manage conflicts at work but don’t have the job title of ‘mediator’, this course will provide you with the mediation and conflict-resolution skills that are critical to your confidence and success.

The Certificate of Mediation is an online professional development program that will provide you with the skills and knowledge required to develop, implement and review guidelines and procedures for mediation within an organisation, or on behalf of an organisation. This mediation course also covers the policy framework required for the management of mediation and the skills associated with the provision of mediation.

On completion of this mediation course, you will feel confident to effectively resolve conflict and mediate business and workplace disputes to find a mutually agreeable solution.

Course Structure

Unit - Manage mediation processes

  • Develop mediation guidelines
  • History of disputes
  • Triggers for disputes
  • Dispute resolution process
  • Dispute register
  • Mediation requirements
  • Code of conduct
  • Logistics of mediation
  • Mediation models and systems
  • Document parameters
  • Researching information
  • Draft and validate guidelines
  • Policies and procedures
  • Drafting a document
  • Endorsement for guidelines
  • Circulate guidelines
  • Train mediators
  • Prepare for mediation
  • Identify parties in dispute
  • Explain mediation procedure
  • Agreement of participation
  • Conduct separate interviews
  • Flow charts
  • Determine boundary options
  • Mediation settlements
  • Communication techniques
  • Goals of reframing
  • Effective communicating
  • Establish mutual agreement
  • Write element and descriptions
  • Root cause analysis
  • Options for resolution
  • Finalise and review mediation
  • Agreements to both parties
  • Forums or methods
  • Review mediation
  • Identify improvements
  • Refine mediation guidelines
  • Mediation skills
  • Training needs analysis
  • Australian Mediation Association


Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.


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Payment Information

Certificate Course



  • Professional development that is widely recognised and respected;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • High-quality professional development programs written by industry experts;
  • No entry requirements;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • 12 months’ access. Free extensions may be available upon application.
  • Certificate of Attainment/Completion issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.

Career Pathways

Future growth




  • Dispute Resolution Officer
  • HR Advisor Roles
  • Includes 12 months access
  • Full up-front payment only